Skip to main content
Disciplines
Automotive Business IT + Informatics Construction + Real Estate Electrical Engineering + Electronics Energy + Sustainability Insurance + Risk Finance + Banking Management + Leadership Marketing + Sales Mechanical Engineering + Materials
Events
DE
EN
Books
Journals
Topic Page
Marketing
Start single access now
Access for companies
EXTENDED SEARCH
Log in
Top
Published in:
Idealization Effects in UX Evaluation at Early Concept Stages: Challenges of Low-Fidelity Prototyping Read chapter Read first chapter

2019 | OriginalPaper | Chapter

The Effects of Response Time on User Perception in Smartphone Interaction

Authors : Zhengyu Tan, Jieru Zhu, Jun Chen, Fusheng Li

Published in: Advances in Usability, User Experience and Assistive Technology

Publisher: Springer International Publishing

Log in

Activate our intelligent search to find suitable subject content or patents.

search-config
loading …

Abstract

Responsiveness is an important factor to be considered in human-computer interfaces. With the advent of touch screen based smartphones and the evolve of more responsive technology, the user-acceptable levels of response time have changed considerably. However, previous studies have focused more on computers than on smartphones. The goal of this study was to explore the relationship between response time and user perception in the context of smartphone interactions. Different response times from 300 to 5400 ms were manipulated for four common task types in three applications, this simulation enables us to collect users’ subjective evaluations and physiological measures including pupil dilation and galvanic skin response. The applicability of Web-Fechner Law is demonstrated when the response time is in milliseconds. Results also showed statistically significant effects from task type and loading animation. Users have lower tolerance when they swipe to switch pages and have greater tolerance on interfaces with a loading animation, which provide the developers with clearer design requirements guidance.

Dont have a licence yet? Then find out more about our products and how to get one now:

Springer Professional "Wirtschaft+Technik"

Online-Abonnement

Mit Springer Professional "Wirtschaft+Technik" erhalten Sie Zugriff auf:

  • über 102.000 Bücher
  • über 537 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Maschinenbau + Werkstoffe
  • Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

inform now

Springer Professional "Technik"

Online-Abonnement

Mit Springer Professional "Technik" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 390 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Maschinenbau + Werkstoffe




 

Jetzt Wissensvorsprung sichern!

inform now

Springer Professional "Wirtschaft"

Online-Abonnement

Mit Springer Professional "Wirtschaft" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 340 Zeitschriften

aus folgenden Fachgebieten:

  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Versicherung + Risiko




Jetzt Wissensvorsprung sichern!

inform now
previous chapter Research on the Model Construction of Intelligent Home Product Service Based on User Value
next chapter User’s Behavior Under Review: The Use of Instrument’s to Evaluate Perception of Users
Literature
1.
Hoxmeier, J.A., DiCesare, C.: System response time and user satisfaction: In: An experimental study of browser-based applications. AMCIS 2000 Proceedings, p. 347 (2000)
2.
Galletta, D.F., et al.: Web site delays: how tolerant are users? J. Assoc. Inf. Syst. 5(1), 1 (2004)
3.
Rangardt, J., Czaja, M.: Empirical investigation of how user experience is affected by response time in a web application (2017)
4.
Lee, D., et al.: Antecedents and consequences of mobile phone usability: linking simplicity and interactivity to satisfaction, trust, and brand loyalty. Inf. Manag. 52(3), 295–304 (2015)CrossRef
5.
Wu, G., Wu, G.: Conceptualizing and measuring the perceived interactivity of websites. J. Curr. Issues Res. Advert. 28(1), 87–104 (2006)CrossRef
6.
Johnson, G.J., Bruner II, G.C., Kumar, A.: Interactivity and its facets revisited: theory and empirical test. J. Advert. 35(4), 35–52 (2006)CrossRef
7.
Song, J.H., Zinkhan, G.M.: Determinants of perceived web site interactivity. J. Mark. 72(2), 99–113 (2008)CrossRef
8.
Anderson, G., Doherty, R., Ganapathy, S.: User perception of touch screen latency. In: International Conference of Design, User Experience, and Usability. Springer, Heidelberg (2011)
9.
Ng, A., et al.: Designing for low-latency direct-touch input. In: Proceedings of the 25th annual ACM symposium on User interface software and technology. ACM (2012)
10.
Jota, R., et al.: How fast is fast enough?: a study of the effects of latency in direct-touch pointing tasks. In: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems. ACM (2013)
11.
Ritter, W., Kempter, G., Werner, T.: User-acceptance of latency in touch interactions. In: International Conference on Universal Access in Human-Computer Interaction. Springer, Cham (2015)
12.
Deber, J., et al.: How much faster is fast enough?: user perception of latency & latency improvements in direct and indirect touch. In: Proceedings of the 33rd Annual ACM Conference on Human Factors in Computing Systems. ACM (2015)
13.
Antonides, G., Verhoef, P.C., Van Aalst, M.: Consumer perception and evaluation of waiting time: a field experiment. J. Consum. Psychol. 12(3), 193–202 (2002)CrossRef
14.
Egger, S., et al.: Waiting times in quality of experience for web based services. In: Fourth International Workshop on Quality of Multimedia Experience (QoMEX). IEEE (2012)
15.
Zhou, R., et al.: How to define the user’s tolerance of response time in using mobile applications. In: IEEE International Conference on Industrial Engineering and Engineering Management (IEEM) 2016. IEEE (2016)
16.
Miller, R.B.: Response time in man-computer conversational transactions. In: Proceedings of the December 9–11, 1968, fall joint computer conference, part I. ACM (1968)
17.
Shneiderman, B., Designing the user interface: strategies for effective human-computer interaction. Pearson Education, India (2010)
18.
Nah, F.F.-H.: A study on tolerable waiting time: how long are web users willing to wait? Behav. Inf. Technol. 23(3), 153–163 (2004)CrossRef
19.
Lee, Y., Chen, A.N., Ilie, V.: Can online wait be managed? the effect of filler interfaces and presentation modes on perceived waiting time online (2012)
20.
Dawson, M., Schell, A., Filion, D.: The electrodermal system In: Cacioppo, J.T., Tassinary, L.G., Berntson, G.G. (eds.) Handbook of psychophysiology, pp. 159–181. Cambridge University Press, New York (2007)
21.
Mandryk, R.L., Inkpen, K.M., Calvert, T.W.: Using psychophysiological techniques to measure user experience with entertainment technologies. Behav. Inf. Technol. 25(2), 141–158 (2006)CrossRef
22.
Wenjun, H., Xiaoyu, G., Tiemeng, L.: Customer satisfaction evaluation model based on pupil size changes. Space Med. Med. Eng. 5, 001 (2013)
Metadata
Title
The Effects of Response Time on User Perception in Smartphone Interaction
Authors
Zhengyu Tan
Jieru Zhu
Jun Chen
Fusheng Li
Copyright Year
2019
Book
Advances in Usability, User Experience and Assistive Technology

Print ISBN: 978-3-319-94946-8

Electronic ISBN: 978-3-319-94947-5

Copyright Year: 2019

DOI
https://doi.org/10.1007/978-3-319-94947-5_34

Premium Partners

    Image Credits