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2020 | OriginalPaper | Chapter

The Macroergonomic Improvement of Total Quality Management Industrial Systems

Authors : Milena Drzewiecka-Dahlke, Leszek Pacholski

Published in: Advances in Social and Occupational Ergonomics

Publisher: Springer International Publishing

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Abstract

Quality based macroergonomic improvement of industrial systems involve both a technological-organizational component as well as human communities subjectively treated in this system. The essence of Total Quality Management (TQM) is a fact of current, dynamic updating the mentioned above macroergonomic relation creating the industrial system. The base of this update is current identifying and assessing the TQM reaction on changing internal and external macroergonomic conditions. The publication presents the expert method of nonconformities’ estimation and identification of TQM current state with its primary assumptions. The analysis of these nonconformities using the quantitative examinations were conducted in 384 industrial enterprises. On this base a conceptual model of undertakings aiming at permanent improvement of TQM was proposed.

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Title: The Macroergonomic Improvement of Total Quality Management Industrial Systems
Authors: Milena Drzewiecka-Dahlke
Leszek Pacholski
Publisher: Springer International Publishing
Book: Advances in Social and Occupational Ergonomics
Print ISBN: 978-3-030-20144-9

Electronic ISBN: 978-3-030-20145-6

Copyright Year: 2020
DOI: https://doi.org/10.1007/978-3-030-20145-6_17

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