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Published in:
2010 | OriginalPaper | Chapter
The Next Decade of BPM
Author : Phil Gilbert
Published in: Business Process Management
Publisher: Springer Berlin Heidelberg
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Business process management has been around for 20+ years. It can generally be described as having two distinct eras so far: in the 1990’s BPM was led by process experts inside the business who transformed the focus from big-bang quality improvement initiatives (BPR-style) toward a focus on operational measurement and continuous improvement; in the 2000’s BPM shifted to an IT-led competency, centering on the role technology played in process understanding and improvement. In 2010, BPM is still the province of experts from the business and IT. What’s next? Two key changes will occur by 2020. First, notions of process will change from today’s workflow-centric depictions to a more business-focused view of operations, transparency and measurement. Second, as we move from middleware-dependent systems into cloud-based software, BPM participation will spread throughout the organization, disintermediating the “experts,” enabling entire cultures based on change and business improvement.