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Published in:
2007 | OriginalPaper | Chapter
The Process-Oriented Organisation: A Holistic View Developing a Framework for Business Process Orientation Maturity
Authors : Peter Willaert, Joachim Van den Bergh, Jurgen Willems, Dirk Deschoolmeester
Published in: Business Process Management
Publisher: Springer Berlin Heidelberg
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Processes are the core of organisations. Business Process Management (BPM) argues organisations can gain competitive advantage by improving and innovating their processes through a holistic process-oriented view. An organisation can be more or less process-oriented depending on their experience in applying process thinking for better results. The aim of this paper is to define a framework for identifying characteristics of Business Process Orientation and to provide a valid tool for measuring the degree of Business Process Orientation (BPO) of an organisation based on empirical research in 30 international organisations. A holistic view on integrated process management and change is taken as a starting point.