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Published in:
2013 | OriginalPaper | Chapter
The Value and Management Practices of Installed Base Information in Product-Service Systems
Authors : Nicola Saccani, Andrea Alghisi, Jukka Borgman
Published in: Advances in Production Management Systems. Competitive Manufacturing for Innovative Products and Services
Publisher: Springer Berlin Heidelberg
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Increasing competitive pressures have pushed manufacturers to increase the value of their offerings through the provision of Product-service systems. This shift results in an increased complexity of offerings and a higher degree of risk and responsibility taken by manufacturers concerning product availability, performance and product-enabled processes.
The paper investigates the impact and potential benefits of installed base information management practices on the offering of Product-Service Systems. A case study concerning an underwater system in a cruise vessel is presented: the data collected were used to develop a simple decision analysis tree, which allows to estimate the value of installed base information in the studied case.