Skip to main content
Top

2017 | OriginalPaper | Chapter

28. Toward a Research Agenda in Luxury

Authors : Verena Batt, Benjamin Berghaus, Chiara Bossard, Marion Höchli, Christina Looser, Valentina Nedeva, Annabelle C. Scharwey, Taylan Urkmez, Selina Wilke

Published in: Luxusmarkenmanagement

Publisher: Springer Fachmedien Wiesbaden

Activate our intelligent search to find suitable subject content or patents.

search-config
loading …

Zusammenfassung

Over the past years, there has been a remarkable growth in the luxury market. For example, the market for personal luxury goods has more than tripled during the last two decades from €73 billion in 1994 to €224 billion in 2014 [5]. This is especially striking in view of the persistent economic challenges and the enduring socio-political tensions many industrialized countries are facing. In response to the growing luxury market, researchers from diverse disciplines, such as Marketing, Psychology, Sociology and Economics, have endeavored to understand the luxury phenomenon. Most studies have been undertaken in the following research fields: definition and conceptualization of luxury, luxury products, and luxury brands; relationship between luxury, necessity, art, and fashion, luxury’s history and the market’s evolution; consumers of luxury; consumption of luxury goods; conspicuous and status consumption as well as mass production of luxury or new forms of luxury consumption; strategic aspects in the luxury domain; counterfeiting of luxury [22].The multitude of studies dealing with luxury shows that the growth of the luxury market has generated a great interest in research in this area. However, in view of current phenomena such as the growing importance of the sharing economy or corporate social responsibility activities, the luxury sector will undergo major changes which, in turn, will have significant consequences for research in the luxury domain. The purpose of this paper is, therefore, to identify major topics in future luxury research. To provide considerable insights with regard to future luxury research, we develop a research agenda in luxury. In doing this, we provide an overview of which topics might be at the core of luxury research in the next five years. With our paper we contribute to existing literature on luxury, as we stimulate and provide specific directions for future research. In the next section of this paper, we introduce the Business Model Canvas by Osterwalder (2010) [74] as the conceptual background of our research agenda. After that, we explain our research agenda development process. The core topics of the agenda will then be discussed and embedded into the Business Model Canvas. Here, we focus on the key activities, key resources, value propositions, channels and customer relationships of a luxury company. In sum, we develop a research agenda proposing six particularly valuable sections for future research in luxury: experiential luxury, innovative luxury, advertising luxury, responsible luxury, lean luxury, and sharing luxury. Conclusively, we base on this research agenda to provide an outlook for future of luxury in research and practice.

Dont have a licence yet? Then find out more about our products and how to get one now:

Springer Professional "Wirtschaft+Technik"

Online-Abonnement

Mit Springer Professional "Wirtschaft+Technik" erhalten Sie Zugriff auf:

  • über 102.000 Bücher
  • über 537 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Maschinenbau + Werkstoffe
  • Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

Springer Professional "Wirtschaft"

Online-Abonnement

Mit Springer Professional "Wirtschaft" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 340 Zeitschriften

aus folgenden Fachgebieten:

  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Versicherung + Risiko




Jetzt Wissensvorsprung sichern!

Literature
1.
go back to reference Aaker, J. L. (1997). Dimensions of brand personality. Journal of Marketing Research, 34(3), 347-356. Aaker, J. L. (1997). Dimensions of brand personality. Journal of Marketing Research, 34(3), 347-356.
2.
go back to reference Achabou, M.A., Dekhili, S. (2013). Luxury and sustainable development: Is there a match? Journal of Business Research, 66(10), 1896-1903. Achabou, M.A., Dekhili, S. (2013). Luxury and sustainable development: Is there a match? Journal of Business Research, 66(10), 1896-1903.
4.
go back to reference Atwal, G., Williams, A. (2009). Luxury brand marketing – The experience is everything!. Journal of Brand Management, 16(5/6), 338-346. Atwal, G., Williams, A. (2009). Luxury brand marketing – The experience is everything!. Journal of Brand Management, 16(5/6), 338-346.
6.
go back to reference Baregheh, A., Rowley, J., Sambrook, S. (2009). Towards a multidisciplinary definition of innovation. Management Decision, 47(8), 1323-1339. Baregheh, A., Rowley, J., Sambrook, S. (2009). Towards a multidisciplinary definition of innovation. Management Decision, 47(8), 1323-1339.
7.
go back to reference Belk, R. (2007). Why not share rather than own? The Annals of the American Academy of Political and Social Science, 611(1), 126-140. Belk, R. (2007). Why not share rather than own? The Annals of the American Academy of Political and Social Science, 611(1), 126-140.
8.
go back to reference Belk, R. (2014). You are what you can access: Sharing and collaborative consumption online. Journal of Business Research, 67(8), 1595-1600. Belk, R. (2014). You are what you can access: Sharing and collaborative consumption online. Journal of Business Research, 67(8), 1595-1600.
9.
go back to reference Bendell, J., Thomas, L. (2013). The appearance of elegant disruption: Theorising sustainable luxury entrepreneurship. Journal of Corporate Citizenship, 2013(52), 9-24. Bendell, J., Thomas, L. (2013). The appearance of elegant disruption: Theorising sustainable luxury entrepreneurship. Journal of Corporate Citizenship, 2013(52), 9-24.
10.
go back to reference Bettoni, B. (2014). Fashion, tradition, and innovation in button manufacturing in early modern Italy. Technology and Culture, 55(3), 675-710. Bettoni, B. (2014). Fashion, tradition, and innovation in button manufacturing in early modern Italy. Technology and Culture, 55(3), 675-710.
11.
go back to reference Boenigk, S., Schuchard, V. (2013). Cause-related marketing campaigns with luxury firms: An experimental study of campaign characteristics, attitudes, and donations. International Journal of Nonprofit and Voluntary Sector Marketing, 18(2), 101-121. Boenigk, S., Schuchard, V. (2013). Cause-related marketing campaigns with luxury firms: An experimental study of campaign characteristics, attitudes, and donations. International Journal of Nonprofit and Voluntary Sector Marketing, 18(2), 101-121.
12.
go back to reference Brun, A. Moretto, A. (2014). Organisation and supply chain for quality control in luxury companies. Journal of Fashion Marketing and Management, 18(2), 206-230. Brun, A. Moretto, A. (2014). Organisation and supply chain for quality control in luxury companies. Journal of Fashion Marketing and Management, 18(2), 206-230.
15.
go back to reference Caniato, F., Caridi, M., Moretto, A. (2013). Dynamic capabilities for fashion-luxury supply chain innovation. International Journal of Retail & Distribution Management, 41(11/12), 940-960. Caniato, F., Caridi, M., Moretto, A. (2013). Dynamic capabilities for fashion-luxury supply chain innovation. International Journal of Retail & Distribution Management, 41(11/12), 940-960.
16.
go back to reference Capital (2010). World most famous CEO’s. Special issue: May. Prisma Press, Paris Capital (2010). World most famous CEO’s. Special issue: May. Prisma Press, Paris
18.
go back to reference Carmignani, G. (2015). Lean supply chain model and application in an Italian fashion luxury company. Understanding the Lean Enterprise, 203. Carmignani, G. (2015). Lean supply chain model and application in an Italian fashion luxury company. Understanding the Lean Enterprise, 203.
19.
go back to reference Cetin, G., Akova, O., Kaya, F. (2014). Components of experiential value: Case of hospitality industry. Procedia – Social and Behavioral Sciences, 150(10th International Strategic Management Conference 2014), 1040-1049. Cetin, G., Akova, O., Kaya, F. (2014). Components of experiential value: Case of hospitality industry. Procedia – Social and Behavioral Sciences, 150(10th International Strategic Management Conference 2014), 1040-1049.
20.
go back to reference Chevalier M., Mazzalovo G. (2008). Luxury brand management: A world of privilege. John Wiley & Sons, Singapore. Chevalier M., Mazzalovo G. (2008). Luxury brand management: A world of privilege. John Wiley & Sons, Singapore.
21.
go back to reference Childerhouse, P., Aitken, J., Towill, D. (2002). Analysis and design of focused demand chains. Journal of Operations Management, 20, 675-689. Childerhouse, P., Aitken, J., Towill, D. (2002). Analysis and design of focused demand chains. Journal of Operations Management, 20, 675-689.
22.
go back to reference Ciornea, R., Pop, M. D., Bacila, M. F., Drule (Tirca), A. M. (2012). Was luxury little researched? An exploration of studies and research trends in the area of marketing of luxury goods, before 2005. Management & Marketing Journal, 10(2), 325-340. Ciornea, R., Pop, M. D., Bacila, M. F., Drule (Tirca), A. M. (2012). Was luxury little researched? An exploration of studies and research trends in the area of marketing of luxury goods, before 2005. Management & Marketing Journal, 10(2), 325-340.
23.
go back to reference Cudney, E. A., Furterer, S. L., Dietrich, D. M. (2014). Lean systems. Applications and case studies in manufacturing, service, and healthcare. Boca Raton Taylor & Francis. Cudney, E. A., Furterer, S. L., Dietrich, D. M. (2014). Lean systems. Applications and case studies in manufacturing, service, and healthcare. Boca Raton Taylor & Francis.
24.
go back to reference Damanpour, F., Schneider, M. (2006). Phases of the adoption of innovation in organizations: Effects of environment, organization and top Managers. British Journal of Management, 17(3), 215-236. Damanpour, F., Schneider, M. (2006). Phases of the adoption of innovation in organizations: Effects of environment, organization and top Managers. British Journal of Management, 17(3), 215-236.
26.
go back to reference Davies, I.A., Lee, Z., Ahinkhai, I. (2012). Do Consumers Care About Ethical-Luxury? Journal of Business Ethics, 106(1), 37-51. Davies, I.A., Lee, Z., Ahinkhai, I. (2012). Do Consumers Care About Ethical-Luxury? Journal of Business Ethics, 106(1), 37-51.
28.
go back to reference Dion, D., Borraz, S. (2015). Managing heritage brands: A study of the sacralization of heritage stores in the luxury industry. Journal of Retailing and Consumer Sciences, 22(1), 77-84. Dion, D., Borraz, S. (2015). Managing heritage brands: A study of the sacralization of heritage stores in the luxury industry. Journal of Retailing and Consumer Sciences, 22(1), 77-84.
29.
go back to reference Donzé, P. Y. (2012). History of the Swiss Watch Industry. Peter Bern, Lang. Donzé, P. Y. (2012). History of the Swiss Watch Industry. Peter Bern, Lang.
31.
go back to reference Duclos, L. K., Vokurka, R. J., Lummus, R. R. (2003). A conceptual model of supply chain flexibility. Industrial Management & Data Systems, 103(6), 446-456. Duclos, L. K., Vokurka, R. J., Lummus, R. R. (2003). A conceptual model of supply chain flexibility. Industrial Management & Data Systems, 103(6), 446-456.
32.
go back to reference Elkington, J. (1997). Cannibals with Forks: The Triple Bottom Line of 21st Century Business. Oxford, Capstone Publishing. Elkington, J. (1997). Cannibals with Forks: The Triple Bottom Line of 21st Century Business. Oxford, Capstone Publishing.
33.
go back to reference Fernie, J., Azuma, N. (2004). The changing nature of Japanese fashion: Can quick response improve supply chain efficiency? European Journal of Marketing, 38(7), 790-808. Fernie, J., Azuma, N. (2004). The changing nature of Japanese fashion: Can quick response improve supply chain efficiency? European Journal of Marketing, 38(7), 790-808.
34.
go back to reference Gardetti, M. A., Torres, A. L. (2013). Entrepreneurship, innovation and luxury: The aïny savoirs des peuple case. Journal of Corporate Citizenship, 2013(52), 55-75. Gardetti, M. A., Torres, A. L. (2013). Entrepreneurship, innovation and luxury: The aïny savoirs des peuple case. Journal of Corporate Citizenship, 2013(52), 55-75.
35.
go back to reference Guercini, S., Ranfagni, S. (2013). Sustainability and luxury: the Italian case of a supply chain based on native wools. Journal of Corporate Citizenship, 2013(52), 76-89. Guercini, S., Ranfagni, S. (2013). Sustainability and luxury: the Italian case of a supply chain based on native wools. Journal of Corporate Citizenship, 2013(52), 76-89.
36.
go back to reference Heine, K. (2012). Die Identität von Luxusmarken. Das Wirtschaftsstudium. Wisu; Zeitschrift Für Ausbildung, Prüfung, Berufseinstieg Und Fortbildung, 41(12), 1605-1611. Heine, K. (2012). Die Identität von Luxusmarken. Das Wirtschaftsstudium. Wisu; Zeitschrift Für Ausbildung, Prüfung, Berufseinstieg Und Fortbildung, 41(12), 1605-1611.
37.
go back to reference Heskett, J. L., Jones, T. O., Loveman, G.W., Sasser, W. E., Schlesinger, L. A. (2008). Putting the service-profit chain to work. Harvard Business Review, 86(7-8), 118-129+162. Heskett, J. L., Jones, T. O., Loveman, G.W., Sasser, W. E., Schlesinger, L. A. (2008). Putting the service-profit chain to work. Harvard Business Review, 86(7-8), 118-129+162.
38.
go back to reference Hojman, D. E. (2015). Radical innovation in luxury carmenere wine from Chile. Journal of Wine Research, 26(1), 40-63. Hojman, D. E. (2015). Radical innovation in luxury carmenere wine from Chile. Journal of Wine Research, 26(1), 40-63.
40.
go back to reference Hudders, L., Pandelaere, M. (2014). Is having a taste of luxury a good idea? How use vs. ownership of luxury products affects satisfaction with life. Applied Research in Quality of Life. Online publication date: 29-Apr-2014. Hudders, L., Pandelaere, M. (2014). Is having a taste of luxury a good idea? How use vs. ownership of luxury products affects satisfaction with life. Applied Research in Quality of Life. Online publication date: 29-Apr-2014.
41.
go back to reference Janssen, C., Vanhamme, J., Lindgreen, A., Lefebvre, C. (2014). The Catch-22 of Responsible Luxury: Effects of Luxury Product Characteristics on Consumers’ Perception of Fit with Corporate Social Responsibility. Journal of Business Ethics, 119(1), 45-57. Janssen, C., Vanhamme, J., Lindgreen, A., Lefebvre, C. (2014). The Catch-22 of Responsible Luxury: Effects of Luxury Product Characteristics on Consumers’ Perception of Fit with Corporate Social Responsibility. Journal of Business Ethics, 119(1), 45-57.
43.
go back to reference Kapferer, J.-N. (2012). The new strategic brand management: Advanced insights & strategic thinking. Kogan Page Limited, London. Kapferer, J.-N. (2012). The new strategic brand management: Advanced insights & strategic thinking. Kogan Page Limited, London.
44.
go back to reference Kapferer, J.-N., Bastien V. (2012). The luxury strategy: Break the rules of marketing to build luxury brands. Kogan Page Limited, London. Kapferer, J.-N., Bastien V. (2012). The luxury strategy: Break the rules of marketing to build luxury brands. Kogan Page Limited, London.
45.
go back to reference Kapferer, J.-N., Bastien, V. (2009). The specificity of luxury management: Turning marketing upside down. Journal of Brand Management, 16(5-6), 311-322. Kapferer, J.-N., Bastien, V. (2009). The specificity of luxury management: Turning marketing upside down. Journal of Brand Management, 16(5-6), 311-322.
46.
go back to reference Kapferer, J.-N., Michaut-Denizeau, A. (2014). Is luxury compatible with sustainability? Luxury consumers’ viewpoint. Journal of Brand Management, 21(1), 1-22. Kapferer, J.-N., Michaut-Denizeau, A. (2014). Is luxury compatible with sustainability? Luxury consumers’ viewpoint. Journal of Brand Management, 21(1), 1-22.
47.
go back to reference Kapferer, J.-N., Tabatoni, O. (2010). Is the luxury industry really a financier’s dream. Paris Groupe HEC. Kapferer, J.-N., Tabatoni, O. (2010). Is the luxury industry really a financier’s dream. Paris Groupe HEC.
49.
go back to reference Katayama, H., Bennett, D. (1999). Agility, adaptability and leanness: A comparison of concepts and study of practice. International Journal of Production Economics, 60, 43-51. Katayama, H., Bennett, D. (1999). Agility, adaptability and leanness: A comparison of concepts and study of practice. International Journal of Production Economics, 60, 43-51.
50.
go back to reference Kelly, L., Kerr, G., Drennan, J. (2010). Avoidance of advertising in social networking sites: The teenage perspective. Journal of Interactive Advertising, 10(2), 16-27. Kelly, L., Kerr, G., Drennan, J. (2010). Avoidance of advertising in social networking sites: The teenage perspective. Journal of Interactive Advertising, 10(2), 16-27.
52.
go back to reference Korschun, D., Bhattacharya, C.B., Swain, S.D. (2014). Corporate Social Responsibility, Customer Orientation, and the Job Performance of Frontline Employees. Journal of Marketing, 78(3), 20-37. Korschun, D., Bhattacharya, C.B., Swain, S.D. (2014). Corporate Social Responsibility, Customer Orientation, and the Job Performance of Frontline Employees. Journal of Marketing, 78(3), 20-37.
53.
go back to reference Kotler P., Armstrong G. (2008). Principles of Marketing. 12th ed. Upper Saddle River, NJ Prentice-Hall. Kotler P., Armstrong G. (2008). Principles of Marketing. 12th ed. Upper Saddle River, NJ Prentice-Hall.
54.
go back to reference Kotler, P., Lee, N. (2005). Corporate Social Responsibility. New Jersey, John Wiley & Sons. Kotler, P., Lee, N. (2005). Corporate Social Responsibility. New Jersey, John Wiley & Sons.
55.
go back to reference Kucukusta, D., Heung, V. C., Hui, S. (2014). Deploying self-service technology in luxury hotel brands: Perceptions of business travelers. Journal of Travel & Tourism Marketing, 31(1), 55-70. Kucukusta, D., Heung, V. C., Hui, S. (2014). Deploying self-service technology in luxury hotel brands: Perceptions of business travelers. Journal of Travel & Tourism Marketing, 31(1), 55-70.
56.
go back to reference Lasalle, D., & Britton, T. A. (2002). Priceless: Turning ordinary products into extraordinary experiences. Harvard Business School Press Books. Lasalle, D., & Britton, T. A. (2002). Priceless: Turning ordinary products into extraordinary experiences. Harvard Business School Press Books.
57.
go back to reference Lemieux, A., Lamouri, S., Pellerin, R., & Simon, L. (2012). A lean-based analysis framework oriented towards the upstream supply chain for the luxury industry. Supply Chain Forum: International Journal, 13(4), 14-24. Lemieux, A., Lamouri, S., Pellerin, R., & Simon, L. (2012). A lean-based analysis framework oriented towards the upstream supply chain for the luxury industry. Supply Chain Forum: International Journal, 13(4), 14-24.
58.
go back to reference Liker, J. (2004). The Toyota way. McGraw-Hill, Madison, WI. Liker, J. (2004). The Toyota way. McGraw-Hill, Madison, WI.
59.
go back to reference Looser, C. (2009). Bondification: The evolution of product placement in James Bond movies, ZHAW School of Management and Law (Bachelor Thesis). Looser, C. (2009). Bondification: The evolution of product placement in James Bond movies, ZHAW School of Management and Law (Bachelor Thesis).
60.
go back to reference Love, A., Voges, K. E., Pope N. K. Ll. (2012). Brand personality of products placed in television programs: The effect of involvement with the product and the program. Research Journal of Social Science & Management, 2(4), 43-48. Love, A., Voges, K. E., Pope N. K. Ll. (2012). Brand personality of products placed in television programs: The effect of involvement with the product and the program. Research Journal of Social Science & Management, 2(4), 43-48.
62.
go back to reference Magretta, J. (2002). Why business models matter. Harvard Business Review, 80(5), 86–92. Magretta, J. (2002). Why business models matter. Harvard Business Review, 80(5), 86–92.
64.
go back to reference Mathwick, C., Malhorta, N., Rigdon, E. (2002). The effect of dynamic retail experiences on experiential perceptions of value: An Internet and catalog comparison. Journal of Retailing, 78(1), 51-60. Mathwick, C., Malhorta, N., Rigdon, E. (2002). The effect of dynamic retail experiences on experiential perceptions of value: An Internet and catalog comparison. Journal of Retailing, 78(1), 51-60.
69.
go back to reference Nedergaard, N., Gyrd-Jones, R. (2013). Sustainable brand-based innovation: The role of corporate brands in driving sustainable innovation. Journal of Brand Management, 20(9), 762-778. Nedergaard, N., Gyrd-Jones, R. (2013). Sustainable brand-based innovation: The role of corporate brands in driving sustainable innovation. Journal of Brand Management, 20(9), 762-778.
70.
go back to reference Nelissen, R. M. A., Meijers, M. H. C. (2011). Social benefits of luxury brands as costly signals of wealth and status. Evolution and Human Behavior, 32(5), 343-355. Nelissen, R. M. A., Meijers, M. H. C. (2011). Social benefits of luxury brands as costly signals of wealth and status. Evolution and Human Behavior, 32(5), 343-355.
71.
go back to reference Newman, G.E., Gorlin, M., Dhar, R. (2014). When Going Green Backfires: How Firm Intentions Shape the Evaluation of Socially Beneficial Product Enhancements. Journal of Consumer Research, 41(3), 823-839. Newman, G.E., Gorlin, M., Dhar, R. (2014). When Going Green Backfires: How Firm Intentions Shape the Evaluation of Socially Beneficial Product Enhancements. Journal of Consumer Research, 41(3), 823-839.
72.
go back to reference Noda, T. (2015). Integration of lean operation and pricing strategy in retail. Journal of Marketing Development & Competitiveness, 9(1), 50-60. Noda, T. (2015). Integration of lean operation and pricing strategy in retail. Journal of Marketing Development & Competitiveness, 9(1), 50-60.
73.
go back to reference Ohno, T., (1988). The Toyota production system: beyond large-scale production. Productivity Press, Portland, Oregon. Ohno, T., (1988). The Toyota production system: beyond large-scale production. Productivity Press, Portland, Oregon.
74.
go back to reference Osterwalder, A., Pigneur, Y. (2010). Business model generation: A handbook for visionaries, game changers, and challengers. Wiley, Hoboken, N. J. Osterwalder, A., Pigneur, Y. (2010). Business model generation: A handbook for visionaries, game changers, and challengers. Wiley, Hoboken, N. J.
78.
go back to reference Pine, B. J., Gilmore, J. H. (1999). The experience economy: Work is theater and every business a stage. Harvard Business School Press, Boston, Mass. Pine, B. J., Gilmore, J. H. (1999). The experience economy: Work is theater and every business a stage. Harvard Business School Press, Boston, Mass.
79.
go back to reference Pringle H., Marshall, J. (2012). Spending advertising money in the digital age: How to navigate the media flow. Kogan Page Limited, London. Pringle H., Marshall, J. (2012). Spending advertising money in the digital age: How to navigate the media flow. Kogan Page Limited, London.
80.
go back to reference Reinius, S. W., Fredman, P. (2007). Protected areas as attractions. Annals of Tourism Research, 34(4), 839-854. Reinius, S. W., Fredman, P. (2007). Protected areas as attractions. Annals of Tourism Research, 34(4), 839-854.
81.
go back to reference Sarasúa, C. (2008). Technical innovations at the service of cheaper labor in pre‐industrial Europe. The Enlightened agenda to transform the gender division of labor in silk manufacturing. History and Technology, 24(1), 23-39. Sarasúa, C. (2008). Technical innovations at the service of cheaper labor in pre‐industrial Europe. The Enlightened agenda to transform the gender division of labor in silk manufacturing. History and Technology, 24(1), 23-39.
82.
go back to reference Sayre, S., King, C. (2010). Entertainment and society: Influences, impacts, and innovations. Routledge, New York. Sayre, S., King, C. (2010). Entertainment and society: Influences, impacts, and innovations. Routledge, New York.
83.
go back to reference Schmitt, B. H. (1999). Experiential marketing: How to get customers to sense, feel, think, act, and relate to your company and brands. New York Free Press. Schmitt, B. H. (1999). Experiential marketing: How to get customers to sense, feel, think, act, and relate to your company and brands. New York Free Press.
84.
go back to reference Shaw, C., Ivens, J. (2005). Building great customer experiences. Palgrave Macmillan, Basingstoke, UK. Shaw, C., Ivens, J. (2005). Building great customer experiences. Palgrave Macmillan, Basingstoke, UK.
87.
go back to reference Teece, D. J. (2010). Business models, business strategy and innovation. Long Range Planning: International Journal of Strategic Management, 43(2-3), 172-194. Teece, D. J. (2010). Business models, business strategy and innovation. Long Range Planning: International Journal of Strategic Management, 43(2-3), 172-194.
89.
go back to reference Tuli, P., Shankar, R. (2015). Collaborative and lean new product development approach: a case study in the automotive product design. International Journal of Production Research, 53(8), 2457-2471. Tuli, P., Shankar, R. (2015). Collaborative and lean new product development approach: a case study in the automotive product design. International Journal of Production Research, 53(8), 2457-2471.
90.
go back to reference Tynan, C., McKechnie, S., Chhuon, C. (2010). Co-creating value for luxury brands. Journal of Business Research, 63(11), 1156-1163. Tynan, C., McKechnie, S., Chhuon, C. (2010). Co-creating value for luxury brands. Journal of Business Research, 63(11), 1156-1163.
91.
go back to reference Urkmez, T., Wagner, R. (2015). Is your perception of luxury similar to mine? A concept made of absolute and relative features. Journal of Euro-Marketing, 24(1), 20-40. Urkmez, T., Wagner, R. (2015). Is your perception of luxury similar to mine? A concept made of absolute and relative features. Journal of Euro-Marketing, 24(1), 20-40.
92.
go back to reference Uskonken, J., Tenhiälä, A. (2012). The price of responsiveness: Cost analysis of change orders in make-to-order manufacturing. International Journal of Production Economics, 135(Advances in Optimization and Design of Supply Chains), 420-429. Uskonken, J., Tenhiälä, A. (2012). The price of responsiveness: Cost analysis of change orders in make-to-order manufacturing. International Journal of Production Economics, 135(Advances in Optimization and Design of Supply Chains), 420-429.
93.
go back to reference Vigneron, F., Johnson, L.W. (1999). A review and a conceptual framework of prestige-seeking consumer behavior. Academy of Marketing Science Review, 1999(1), 1-15. Vigneron, F., Johnson, L.W. (1999). A review and a conceptual framework of prestige-seeking consumer behavior. Academy of Marketing Science Review, 1999(1), 1-15.
94.
go back to reference Walls, A. R., Okumus, F., Wang, Y., Kwun, D. J. (2011a). Understanding customer experience: An exploratory study of luxury hotels. Journal of Hospitality Marketing & Management, 20(2), 166-197. Walls, A. R., Okumus, F., Wang, Y., Kwun, D. J. (2011a). Understanding customer experience: An exploratory study of luxury hotels. Journal of Hospitality Marketing & Management, 20(2), 166-197.
95.
go back to reference Walls, A. R., Okumus, F., Wang, Y., Kwun, D. J. (2011b). An epistemological view of consumer experiences. International Journal of Hospitality Management, 30(1), 10-21. Walls, A. R., Okumus, F., Wang, Y., Kwun, D. J. (2011b). An epistemological view of consumer experiences. International Journal of Hospitality Management, 30(1), 10-21.
96.
go back to reference Walters, D. (2006). Demand chain effectiveness – Supply chain efficiencies: A role for enterprise information management. Journal of Enterprise Information Management, 19(3), 246-261. Walters, D. (2006). Demand chain effectiveness – Supply chain efficiencies: A role for enterprise information management. Journal of Enterprise Information Management, 19(3), 246-261.
97.
go back to reference Wu, C. H., Liang, R. (2009). Effect of experiential value on customer satisfaction with service encounters in luxury-hotel restaurants. International Journal of Hospitality Management, 28(4), 586-593. Wu, C. H., Liang, R. (2009). Effect of experiential value on customer satisfaction with service encounters in luxury-hotel restaurants. International Journal of Hospitality Management, 28(4), 586-593.
98.
go back to reference Yeoman, I. (2011). The changing behaviors of luxury consumption. Journal of Revenue and Pricing Management, 10(1), 47-50. Yeoman, I. (2011). The changing behaviors of luxury consumption. Journal of Revenue and Pricing Management, 10(1), 47-50.
99.
go back to reference Zott, C., Amit, R., Massa, L. (2011). The business model: Recent developments and future research. Journal of Management, 37(4), 1019-1042. Zott, C., Amit, R., Massa, L. (2011). The business model: Recent developments and future research. Journal of Management, 37(4), 1019-1042.
Metadata
Title
Toward a Research Agenda in Luxury
Authors
Verena Batt
Benjamin Berghaus
Chiara Bossard
Marion Höchli
Christina Looser
Valentina Nedeva
Annabelle C. Scharwey
Taylan Urkmez
Selina Wilke
Copyright Year
2017
Publisher
Springer Fachmedien Wiesbaden
DOI
https://doi.org/10.1007/978-3-658-09072-2_28