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2024 | OriginalPaper | Chapter

Towards Data-Driven Business Process Redesign Through the Lens of Process Mining Case Studies

Authors : Zeping Wang, Rehan Syed, Chun Ouyang

Published in: Business Process Management Workshops

Publisher: Springer Nature Switzerland

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Abstract

Process mining is widely used for business process analysis, but rarely informs Business Process Redesign (BPR) activities. We review process mining literature and BPR framework to create thematic maps of state-of-the-art process mining analyses, techniques, outcomes and BPR best practices. We collect 156 case studies where process mining is applied and use them to validate the proposed themes. We reveal connections between the themes to explore the synergy between process mining and process redesign. Our work contributes to the development of an approach for BPR practitioners to systematically leverage the process mining capabilities, providing a solid starting point for data-driven BPR.

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previous chapter Timed Process Interventions: Causal Inference vs. Reinforcement Learning

next chapter Analyzing the Devil’s Quadrangle of Process Instances Through Process Mining

https://www.tf-pm.org/competitions-awards/bpi-challenge.

https://www.tf-pm.org/resources/casestudy.

Full-size thematic maps are available in a separate file on Google Drive, which can be accessed via https://tinyurl.com/bdcpw63j.

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Title: Towards Data-Driven Business Process Redesign Through the Lens of Process Mining Case Studies
Authors: Zeping Wang
Rehan Syed
Chun Ouyang
Publisher: Springer Nature Switzerland
Book: Business Process Management Workshops
Print ISBN: 978-3-031-50973-5

Electronic ISBN: 978-3-031-50974-2

Copyright Year: 2024
DOI: https://doi.org/10.1007/978-3-031-50974-2_20

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