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2018 | OriginalPaper | Chapter

9. Towards User Centric E-Government

Authors : Madeeha Saqib, Asiya Abdus Salam

Published in: User Centric E-Government

Publisher: Springer International Publishing

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Abstract

Governmental organizations play an important role in any society to offer services to their citizens. Digital media has transformed the conventional government administration into e-government. However, the successful adoption to e-government systems by citizens is still a bigger challenge. User centered design approach focuses on involving citizens in the design of e-government systems. In this chapter, we re-emphasize the need for user centric e-government to motivate e-government researchers to use this approach in the design of e-government systems for better user acceptance.

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Title: Towards User Centric E-Government
Authors: Madeeha Saqib
Asiya Abdus Salam
Publisher: Springer International Publishing
Book: User Centric E-Government
Print ISBN: 978-3-319-59441-5

Electronic ISBN: 978-3-319-59442-2

Copyright Year: 2018
DOI: https://doi.org/10.1007/978-3-319-59442-2_9

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