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Information Systems Frontiers
Published in: Information Systems Frontiers 6/2016

01-12-2016

Uncovering hidden process assets: A case study

Authors: Maria-Isabel Sánchez-Segura, Alejandro Ruiz-Robles, Fuensanta Medina-Dominguez

Published in: Information Systems Frontiers | Issue 6/2016

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Abstract

The information technology (IT) industry is not making the best possible use of its intangible process assets. The proposed process assets classification is grounded on the experience existing in the intellectual capital field. IT companies can use this classification to better identify and classify their process assets, thereby gaining an overview of the elements on which their processes depend and incrementing their intellectual capital. Two IT companies participated in a case study in which company chief executive and chief operations officers used the proposed classification, which they considered very useful, to identify a set of important process assets not previously taken into account.
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Metadata
Title
Uncovering hidden process assets: A case study
Authors
Maria-Isabel Sánchez-Segura
Alejandro Ruiz-Robles
Fuensanta Medina-Dominguez
Publication date
01-12-2016
Publisher
Springer US
Published in
Information Systems Frontiers / Issue 6/2016
Print ISSN: 1387-3326
Electronic ISSN: 1572-9419
DOI
https://doi.org/10.1007/s10796-016-9622-5

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