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2019 | OriginalPaper | Chapter

University Quality Measurement Model Based on Balanced Scorecard

Authors : Thalia Obredor-Baldovino, Harold Combita-Niño, Tito J. Crissien-Borrero, Emiro De-la-Hoz-Franco, Diego Beltrán, Iván Ruiz, Joaquin F. Sanchez, Carlos Collazos-Morales

Published in: Applied Informatics

Publisher: Springer International Publishing

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Abstract

A Higher Education Institution (HEI) has the responsibility to track the processes through indicators that guarantee the measurement of the results in almost real time. This article presents the design of a management and quality model of the processes in a university, through the integration of a Balance Scorecard (BSC) and the implementation of an information system. For which it was required: a review of existing tracing and monitoring systems in the academic sector, definition of the requirements of the proposed technological, a diagnosis of the current measurement system of the HEI analyzed, identify measurement indicators and develop a technological tool. The designed model presents a precise and clear methodological guide that can be replicated in any HEI to monitor its processes.

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Metadata
Title
University Quality Measurement Model Based on Balanced Scorecard
Authors
Thalia Obredor-Baldovino
Harold Combita-Niño
Tito J. Crissien-Borrero
Emiro De-la-Hoz-Franco
Diego Beltrán
Iván Ruiz
Joaquin F. Sanchez
Carlos Collazos-Morales
Copyright Year
2019
Book
Applied Informatics

Print ISBN: 978-3-030-32474-2

Electronic ISBN: 978-3-030-32475-9

Copyright Year: 2019

DOI
https://doi.org/10.1007/978-3-030-32475-9_10

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