Skip to main content
Disciplines
Automotive Business IT + Informatics Construction + Real Estate Electrical Engineering + Electronics Energy + Sustainability Insurance + Risk Finance + Banking Management + Leadership Marketing + Sales Mechanical Engineering + Materials
Events
DE
EN
Books
Journals
Topic Page
Marketing
Start single access now
Access for companies
EXTENDED SEARCH
Log in
Top
Published in:
The Challenges in Implementing E-Democracy in the United States Read chapter Read first chapter

2018 | OriginalPaper | Chapter

13. Usability Evaluation of the Mobile Application of Centralized Hospital Appointment System (CHAS)

Authors : Buket Taşkın, Hüsna İrem Coşkun, Hakan Tüzün

Published in: User Centric E-Government

Publisher: Springer International Publishing

Log in

Activate our intelligent search to find suitable subject content or patents.

search-config
loading …

Abstract

The aim of this study is to evaluate the usability of the mobile application of Centralized Hospital Appointment System (CHAS) developed by the Ministry of Health in 2012, as part of e-government efforts in Turkey. A study group was formed consisting of 16 people, 8 females and 8 males between the ages of 18 and 55, and selected for their CHAS experience. Qualitative and quantitative methods were used as part of a mixed research design. Qualitative data sources for the study consisted of observation notes taken while performing authentic tasks that were selected through field research, notes generated by the think-aloud method and meeting notes taken after the process. Quantitative data were collected with a performance evaluation form and questionnaire. Researchers analyzed the data using SPSS 21 program for the quantitative data, and using Microsoft Word and Excel for the qualitative data derived from the participant group. Descriptive analysis, nonparametric chi-square test (single sample with two variables) and Kruskal-Wallis H Tests were used for the quantitative analysis of the data. Moreover, a content analysis method was used for the qualitative analysis of the data. Results of the data analysis indicated that participants of both male and younger groups performed better than others, which was significantly distinctive and matched other literature related to the usability of technology in the many tasks performed by the application. In addition, participants who had experience of using touch-screen devices and were of higher educational status were found to be statistically significantly more successful than other participants. Findings derived from the study indicate that the general specifications and interface of the CHAS mobile application are beneficial and necessary for accessing the medical services. Conclusions also suggest that the application would be easier and more effective to use after the suggested revisions have been made.

Dont have a licence yet? Then find out more about our products and how to get one now:

Springer Professional "Wirtschaft+Technik"

Online-Abonnement

Mit Springer Professional "Wirtschaft+Technik" erhalten Sie Zugriff auf:

  • über 102.000 Bücher
  • über 537 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Maschinenbau + Werkstoffe
  • Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

inform now

Springer Professional "Technik"

Online-Abonnement

Mit Springer Professional "Technik" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 390 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Maschinenbau + Werkstoffe




 

Jetzt Wissensvorsprung sichern!

inform now

Springer Professional "Wirtschaft"

Online-Abonnement

Mit Springer Professional "Wirtschaft" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 340 Zeitschriften

aus folgenden Fachgebieten:

  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Versicherung + Risiko




Jetzt Wissensvorsprung sichern!

inform now
previous chapter Play It to Plan It? The Impact of Game Elements on Usage of a Urban Planning App
Literature
1.
Bouguettaya A, Rezgui A, Medjahed B, Ouzzani M (2004) Internet computing support for digital government. In: Singh MP (ed) Practical handbook of internet computing. CRC Press, Boca Raton
2.
Cao J, Chc Z (2007) Applications of lCT Services for E-Government. In: Xu L, Tjoa A, Chaudhry S (eds) IFIP International Federation for Information Processing, vol 254: Research and practical issues of enterprise information systems II Volume I. Springer, Roston, pp 689–694
3.
Namlı Ç (2010) Mobil Uygulama Kullanılabilirliğinin Değerlendirilmesi. Master dissertation. İstanbul University
4.
Taner N (2013) Kullanıcılarının akıllı telefonları değerlendirmeleri: Kastamonu şehir merkezinde bir uygulama. Uluslararası İşletme ve Yönetim Dergisi 1(2):127–140
5.
6.
Coursaris CK, Kim D (2006) A qualitative review of empirical mobile usability studies. In: AMCIS, p 352
7.
Mazman SG, Tüzün H, Akbal S, Yeniad M (2010) Bölüm web sitelerinin kullanılabilirlik testi: otantik kullanıcılarla ve otantik görevlerle bir durum çalışması. In: Proceedings of the international conference of education, research and innovation (ICERI 2010), Madrid, 15–17 Nov 2010
8.
Patrick K, Griswold WG, Raab F, Intille SS (2008) Health and the mobile phone. Am J Prev Med 35(2):177–181CrossRef
9.
Tarcan M, Hikmet N, Tarcan GY, Top M, Sapaz B (2013) An investigation on implementation of Central Hospital Appointment System (Chas) in Turkey. In: Proceedings for the Northeast Region Decision Sciences Institute, p 1016
10.
William B, Po-Yin Y, Marlene R, Rebecca S, Brown W (2013) Assessment of the Health IT Usability Evaluation Model (Health-ITUEM) for evaluating Mobile Health (mHealth) technology. J Biomed Inform 46:1080–1087CrossRef
11.
Gökay G, Erçil Y, Tokdemir G, Çağıltay N, Aykaç YE (2015) Kişisel Sağlık Kaydı Sistemleri Kullanılabilirlik Durum Çalışması. Tıp Teknolojileri Ulusal Kongresi. Vogue 15(18)
12.
13.
Boulos MNK, Brewer AC, Karimkhani C, Buller DB, Dellavalle RP (2014) Mobile medical and health apps: state of the art, concerns, regulatory control and certification. J Public Health Inform 5(3):e229. doi:10.​5210/​ojphi.​v5i3.​4814
14.
Shackel B (2009) Usability-context, framework, definition, design and evaluation. Interact Comput 21(5–6):339–346CrossRef
15.
16.
Kaikkonen A, Kallio T, Kekakainen A, Kankainen A, Cankar M (2005) Usability testing of mobile applications: a comparison between laboratory and field testing. J Usability Stud 1(1):4–16
17.
Davies DJ (2007) Improving the usability of mobile applications through context-awareness. Doctoral dissertation, University of Oregon
18.
Zhang D, Adipat B (2005) Challenges, methodologies, and issues in the usability testing of mobile applications. Int J Hum Comput Interact 18(3):293–308CrossRef
19.
Tamminen S, Oulasvirta A, Toiskallio K, Kankainen A (2004) Understanding mobile contexts. J Pers Ubiquitous Comput 8:135–143CrossRef
20.
Beck ET, Christiansen MK, Kjeldskov J, Kolbe N, Stage J (2003) Experimental evaluation of techniques for usability testing of mobile systems in a laboratory setting. In: Proceedings of Ozchi, pp 106–115
21.
Boudreaux ED, Waring ME, Hayes RB, Sadasivam RS, Mullen S, Pagoto S (2014) Evaluating and selecting mobile health apps: strategies for healthcare providers and healthcare organizations. Behav Med Pract Policy Res 4:363. doi:10.​1007/​s13142-014-0293-9 CrossRef
22.
Stoyanov SR, Hides L, Kavanagh DJ, Zelenko O, Tjondronegoro D, Mani M (2015) Mobile app rating scale: a new tool for assessing the quality of health mobile apps. JMIR mHealth uHealth 3(1):e27. doi:10.​2196/​mhealth.​3422 CrossRef
23.
Karahoca A, Karahoca D, Pınar İ, Yalçın Ş (2008) Mobil Acil Servis Yazılımı İçin Tablet PC Kullanılabilirlik Analizi. 2. Ulusal Sistem Mühendisliği Kongresi, İstanbul
24.
Vélez O (2011) Design and usability testing of an mHealth application for midwives in rural Ghana. Doctoral dissertation, Columbia University
25.
Hashim AS, Ahmad WFW, Ahmad R (2011) Usability study of mobile learning course content application as a revision tool. In: Visual informatics: sustaining research and innovations. Springer, Berlin, pp 23–32CrossRef
26.
Kenteris M, Gavalas D, Economou D (2009) An innovative mobile electronic tourist guide application. Personal Ubiquitous Comput 13(2):103–118CrossRef
27.
Büyüköztürk Ş (2004) Sosyal bilimler için veri analizi el kitabı: İstatistik, Araştırma Deseni, SPSS uygulamaları ve yorum. (Press 11). Pegem Publications, Ankara
28.
Yıldırım A, Şimşek H (1999) Sosyal Bilimlerde Nitel Araştırma Yöntemleri. (Press 9). Seçkin Publications, Ankara
29.
Sonderegger A, Sauer J (2010) The influence of design aesthetics in usability testing: effects on user performance and perceived usability. Appl Ergon 41(3):403–410CrossRef
30.
Venkatesh V, Morris MG (2000) Why don’t men ever stop to ask for directions? Gender, social influence, and their role in technology acceptance and usage behavior. MIS Q 24:115–139CrossRef
31.
Chadwick-Dias A, McNulty M, Tullis T (2003) Web usability and age: how design changes can improve performance. ACM SIGCAPH Computers and the Physically Handicapped, vol 73–74, pp 30–37
32.
Morris MG, Venkatesh V (2000) Age differences in technology adoption decisions: implications for a changing work force. Pers Psychol 53(2):375–403CrossRef
Metadata
Title
Usability Evaluation of the Mobile Application of Centralized Hospital Appointment System (CHAS)
Authors
Buket Taşkın
Hüsna İrem Coşkun
Hakan Tüzün
Copyright Year
2018
Book
User Centric E-Government

Print ISBN: 978-3-319-59441-5

Electronic ISBN: 978-3-319-59442-2

Copyright Year: 2018

DOI
https://doi.org/10.1007/978-3-319-59442-2_13

Premium Partner

    Image Credits