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Published in:
2013 | OriginalPaper | Chapter
User Assistance Tool for a WebService ERP
Authors : Israel Carlos Rebollo Ruiz, Manuel Graña Romay
Published in: Trends in Practical Applications of Agents and Multiagent Systems
Publisher: Springer International Publishing
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Companies are increasingly complex requiring increasingly complex software management systems. For that reason, they resort to ERP systems, which are becoming wildly complex in an attempt to cover all the needs of the companies. They tend to have extensive menus with endless options to anticipate and try to satisfy all the information management situations. However, this software complexity taxes the human resources in the company. Complex ERP require that employees of these companies receive intensive training, and extensive further support is required of the ERP tool manufacturer.