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Published in:
2009 | OriginalPaper | Chapter
User-Centered Design for a Voice Portal
Authors : Krzysztof Marasek, Łukasz Brocki, Danijel Koržinek, Krzysztof Szklanny, Ryszard Gubrynowicz
Published in: Aspects of Natural Language Processing
Publisher: Springer Berlin Heidelberg
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After a brief overview of voice portal technology, with special attention paid to Polish, we discuss some aspects of user-centered design and its influence on usability of the proposed solution. We describe the issues of voice portal preparation on the example of Warsaw city transportation hotline and main components of the voice portal. The system is effective and supports users in their needs: about 30% of users complete their requests through the automated system without talking to human operators.