2013 | OriginalPaper | Chapter
User Driven Service Design and Innovation Platforms
Authors : Birgitta Bergvall-Kåreborn, Mikael Wiberg
Published in: HCI International 2013 - Posters’ Extended Abstracts
Publisher: Springer Berlin Heidelberg
Activate our intelligent search to find suitable subject content or patents.
Select sections of text to find matching patents with Artificial Intelligence. powered by
Select sections of text to find additional relevant content using AI-assisted search. powered by
Integrating consumers into the design and development process of IT is a promising strategy for companies. To stimulate this co-production of IT through end-user programming specific user platforms for innovation have been developed. In this paper we illustrate how end-user programming and configurations has been a successful practice throughout the history of the PC – from the early stationary computers in the 80s, via the development of the web, to recent toolkits for end-user configuration of mobile hardware. While this trend has been stable this paper illustrate how corresponding support for end-user programming of mobile applications is still missing. To address this need this paper presents the SATIN platform and its underlying design concepts. We view this as a contribution for advancing the development of innovation platforms and as an illustration of how concept design can help in envisioning the next step in user-driven service design.