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From Information Systems Development to Enterprise Engineering Read chapter Read first chapter

2011 | OriginalPaper | Chapter

Using Antenarrative Approaches to Investigate the Perceptions of Information Systems’ Actors Regarding Failure and Success

Authors : Lynette Drevin, Darren Dalcher

Published in: Information Systems Development

Publisher: Springer New York

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Abstract

Many Information Systems are viewed as underperforming by failing to meet expectations or deliver value to customers. In order to try and understand why these problems occur we apply narrative methods in the IS domain, taking into account the stories that different groups of actors tell regarding their experiences of the development and use of new information systems. This paper presents the perspectives of multiple actors regarding success/failure and problems encountered in developing and using information systems from their experiences. Qualitative approaches are followed to gather, analyze and interpret the rich, multi-voiced and incoherent generated stories of stakeholders involved in software systems. It is shown that the antenarrative approach that is employed in this study can produce deeper insights into the experience world of involved actors.

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Metadata
Title
Using Antenarrative Approaches to Investigate the Perceptions of Information Systems’ Actors Regarding Failure and Success
Authors
Lynette Drevin
Darren Dalcher
Copyright Year
2011
Publisher
Springer New York
Book
Information Systems Development

Print ISBN: 978-1-4419-9645-9

Electronic ISBN: 978-1-4419-9790-6

Copyright Year: 2011

DOI
https://doi.org/10.1007/978-1-4419-9790-6_17

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