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2018 | OriginalPaper | Chapter

Using Chatbots to Assist Communication in Collaborative Networks

Authors : Christian Frommert, Anna Häfner, Julia Friedrich, Christian Zinke

Published in: Collaborative Networks of Cognitive Systems

Publisher: Springer International Publishing

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Abstract

Novel technological possibilities enable a better communication and knowledge exchange within collaborative networks. The paper indicates that the potential of enterprise social network is by far not exploited yet. Although systems are connected to each other, and the conditions for frictionless data exchange are created, there is a lack of flexible possibilities to use the data stock within the network efficiently and user-friendly. Chatbots provide a possibility to meet this challenge. Nowadays, chatbots are used to improve customer communication and simplify the daily routine in consumers’ lives. Within collaborative networks, their use and benefits had not been fully discovered yet. This paper examines current chatbot technologies and implements a use case driven prototype to show the benefits of chatbots within enterprise social networks for (internal) communication by smart combining data across collaborative networks.

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previous chapter Complex Collaborative Physical Process Management: A Position on the Trinity of BPM, IoT and DA

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Title: Using Chatbots to Assist Communication in Collaborative Networks
Authors: Christian Frommert
Anna Häfner
Julia Friedrich
Christian Zinke
Publisher: Springer International Publishing
Book: Collaborative Networks of Cognitive Systems
Print ISBN: 978-3-319-99126-9

Electronic ISBN: 978-3-319-99127-6

Copyright Year: 2018
DOI: https://doi.org/10.1007/978-3-319-99127-6_22

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