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Published in:
2014 | OriginalPaper | Chapter
What Shall I Do Next?
Intention Mining for Flexible Process Enactment
Authors : Elena V. Epure, Charlotte Hug, Rebecca Deneckére, Sjaak Brinkkemper
Published in: Advanced Information Systems Engineering
Publisher: Springer International Publishing
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Besides the benefits of flexible processes, practical implementations of process aware information systems have also revealed difficulties encountered by process participants during enactment. Several support and guidance solutions based on process mining have been proposed, but they lack a suitable semantics for human reasoning and decisions making as they mainly rely on low level activities. Applying design science, we created
FlexPAISSeer
, an
intention mining
oriented approach, with its component artifacts: 1)
IntentMiner
which discovers the intentional model of the executable process in an unsupervised manner; 2)
IntentRecommender
which generates recommendations as intentions and confidence factors, based on the mined intentional process model and probabilistic calculus. The artifacts were evaluated in a case study with a Netherlands software company, using a Childcare system that allows flexible data-driven process enactment.