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Published in:
2018 | OriginalPaper | Chapter
A Proposed Maturity Model for Himachal Pradesh Government e-Services
Authors : Alpana Kakkar, Seema Rawat, Piyush Gupta, Sunil Kumar Khatri
Published in: Intelligent Computing and Information and Communication
Publisher: Springer Singapore
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Abstract
With new leaps in the advancement of technology on a daily basis, it becomes quite essential that basic and necessary governmental services are provided through the internet as e-services. These are small steps to fulfil the dream of a “digitalized India”. This paper is an aim to provide a maturity model for the existing e-services of Himachal Pradesh (HP) government. Its central focus is on how to make the services easily accessible for the masses and improve their functionality by giving a detailed and sophisticated maturity model. The paper also lists the major concerns of information security in the e-service portal of Himachal Pradesh (HP) government and an attempt has been made to provide a solution for the same. The proposed solution herewith will help the government to improve the level of its e-services and the security of the portal.