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10-03-2023 | Empirical article

A value-based view of the smart PSS adoption: a study of smart kitchen appliances

Authors: Ying Yu, Tung-Jung Sung

Published in: Service Business | Issue 2/2023

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Abstract

An emerging market for smart, connected products (SCPs) has enabled the manufacturing value proposition towards smart product-service systems (smart PSS). However, a new value proposition of smart PSS has still not been widely adopted by mainstream users because of a gap between expectation and actual delivery. Therefore, this study aimed to investigate the smart PSS adoption in the context of smart kitchen appliances from a value-based view. The results show that key value dimensions affect the adoption intention of smart PSS, and adoption intention mediates the effects of key value dimensions on actual use. These findings provide insights into formulating a specific value proposition of a smart PSS business model.

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Title: A value-based view of the smart PSS adoption: a study of smart kitchen appliances
Authors: Ying Yu
Tung-Jung Sung
Publication date: 10-03-2023
Publisher: Springer Berlin Heidelberg
Published in: Service Business / Issue 2/2023
Print ISSN: 1862-8516
Electronic ISSN: 1862-8508
DOI: https://doi.org/10.1007/s11628-023-00529-9

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