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E-Business Principles, Trends and Visions Read chapter Read first chapter

2003 | OriginalPaper | Chapter

A Virtual-Sales-Assistant Architecture for E-Business Environments

Authors : Thorsten Gurzki, Patrick Schweizer, Claus-T Eberhardt

Published in: E-Business Applications

Publisher: Springer Berlin Heidelberg

Included in: Professional Book Archive

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Customer support through virtual-sales-assistants is becoming more important with the growing complexity of the products offered over the Internet. This chapter presents an open system architecture for virtual-sales-assistants, discusses in detail the technical challenges and solutions, and addressed the integration into existing e-business systems.

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Metadata
Title
A Virtual-Sales-Assistant Architecture for E-Business Environments
Authors
Thorsten Gurzki
Patrick Schweizer
Claus-T Eberhardt
Copyright Year
2003
Publisher
Springer Berlin Heidelberg
Book
E-Business Applications

Print ISBN: 978-3-642-62846-7

Electronic ISBN: 978-3-642-55792-7

Copyright Year: 2003

DOI
https://doi.org/10.1007/978-3-642-55792-7_6

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