6. Administrative Efficiency and Effectiveness with the Application of E-Government: A Study on Bangladesh Public Administration

Administrative efficiency and effectiveness is the key to positive administrative changes. Notably, most government in developing world have lack in efficient and effective administrative mechanisms to meet the citizen demands. The governments have a promise to gain administrative efficiency and effectiveness with substantial administrative changes. Information and Communication Technologies (ICTs) are considered as one of the most important tools behind these changes. ICTs can leverage the concept of online or e-government where citizen can be a part of government and actively participate to its functions to make the administration effective and efficient. However, the administrative systems in the developing world are more often reluctant in communicating with its customers and getting feedback from them for positive administrative changes. The application of e-government has failed to achieve its goals due to rigid administrative approach in these countries. Bangladesh is not an exception where government has introduced e-government with a bunch of positive visions without supportive administrative systems. This paper finds some loopholes and crucial reasons of failing to achieve the efficiency and effectiveness in the administration of Bangladesh.