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The Challenges in Implementing E-Democracy in the United States Read chapter Read first chapter

2018 | OriginalPaper | Chapter

5. Trust in the System: The Mediating Effect of Perceived Usefulness of the E-Filing System

Authors : T. Santhanamery, T. Ramayah

Published in: User Centric E-Government

Publisher: Springer International Publishing

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Abstract

This study examines the mediating effect of perceived usefulness on the relationship between trust in the system (correctness, response time, system support, availability and security) and continuance usage intention of e-filing system in Malaysia. Data was collected from two urban cities in Malaysia; Selangor and Kuala Lumpur. A total of 355 data was collected and analyzed using Partial Least Squared Method (PLS). The result showed that Perceived Usefulness has a mediating effect on the relationship between trust in the system variables (correctness, response time and security) with the continuance usage intention and trust in the system variables (correctness and response time) has significant positive relationship with continuance usage intention. Perceived usefulness was found to be the most important predictor of continuance usage intention meanwhile response time was found to be the most important predictor of perceived usefulness. However the variables of system support and availability does not have any significant impact on perceived usefulness and also on continuance usage intention.

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previous chapter A Method to Evaluate E-Government Service Quality Attributes
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Metadata
Title
Trust in the System: The Mediating Effect of Perceived Usefulness of the E-Filing System
Authors
T. Santhanamery
T. Ramayah
Copyright Year
2018
Book
User Centric E-Government

Print ISBN: 978-3-319-59441-5

Electronic ISBN: 978-3-319-59442-2

Copyright Year: 2018

DOI
https://doi.org/10.1007/978-3-319-59442-2_5

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