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Development of a Web Based Framework to Objectively Compare and Evaluate Software Solutions Read chapter Read first chapter

2019 | OriginalPaper | Chapter

An Approach for a Quality-Based Test of Industrial Smart Service Concepts

Authors : Jens Neuhüttler, Inka Woyke, Walter Ganz, Dieter Spath

Published in: Advances in Artificial Intelligence, Software and Systems Engineering

Publisher: Springer International Publishing

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Abstract

Using machine data for improving the service business offers new potentials for differentiation to manufacturing firms. However, the development of industrial Smart Service concepts is a rather complex task: Different elements (e.g. technologies, digital services and personal services) have to be considered together and customer requirements for these new offers are often unknown. In this context, testing the newly developed Smart Service concepts can help manufacturing companies to avoid development failures and to ensure their value. The focus of our paper is to introduce a new approach for testing industrial Smart Service concepts on their perceived quality for potential customers. The approach includes a process model, an evaluation framework that includes criteria derived from existing approaches and specific Smart Service items.

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previous chapter Re-defining the Role of Artificial Intelligence (AI) in Wiser Service Systems
next chapter Smart Services Conditions and Preferences – An Analysis of Chinese and German Manufacturing Markets
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Metadata
Title
An Approach for a Quality-Based Test of Industrial Smart Service Concepts
Authors
Jens Neuhüttler
Inka Woyke
Walter Ganz
Dieter Spath
Copyright Year
2019
Book
Advances in Artificial Intelligence, Software and Systems Engineering

Print ISBN: 978-3-319-94228-5

Electronic ISBN: 978-3-319-94229-2

Copyright Year: 2019

DOI
https://doi.org/10.1007/978-3-319-94229-2_17

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