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International Review on Public and Nonprofit Marketing

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07-06-2019 | Original Article

An exploratory study on perception of celebrity endorsement in public services advertising

Authors: Kara Chan, Ting Zhang

Published in: International Review on Public and Nonprofit Marketing | Issue 2-4/2019

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Abstract

An exploratory qualitative study was conducted to examine how young adults perceive the mechanism of creation and the influence of celebrity endorsement in public services advertising. Face-to-face interviews were carried out with 29 persons aged 18 to 24 recruited through a quota sampling. Interviewees were asked to recall a government public services advertisement with celebrity endorsement, and report why they found them memorable. Results indicated that the main reasons for finding the advertisements memorable were attributed more to slogans, repetition, and personal relevance than to the performances of the celebrities. Interviewees expected celebrities in PSA to be morally sound. Interviewees perceived strongly that self-interest motivates celebrities to appear in social services advertisements. Based on the results, public services marketers should put emphasis on visual and verbal elements of PSA. Efforts should be made to recruit celebrities that are close to the public. Ficitious characters may be explored in the future as an alternative to celebrity endorsement in the PSA context.

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Title: An exploratory study on perception of celebrity endorsement in public services advertising
Authors: Kara Chan
Ting Zhang
Publication date: 07-06-2019
Publisher: Springer Berlin Heidelberg
Published in: International Review on Public and Nonprofit Marketing / Issue 2-4/2019
Print ISSN: 1865-1984
Electronic ISSN: 1865-1992
DOI: https://doi.org/10.1007/s12208-019-00225-3

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