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Linking Business and Technology for Future Customer Creation Read chapter Read first chapter

2017 | OriginalPaper | Chapter

An Integrated Approach for Measuring and Managing Quality of Smart Senior Care Services

Authors : Jens Neuhuettler, Walter Ganz, Jianbing Liu

Published in: Advances in The Human Side of Service Engineering

Publisher: Springer International Publishing

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Abstract

Smart Services play an increasingly important role in all parts of the economy. Existing quality approaches fail to capture a holistic view on these data-based and technology-centered services offers. However, health-related sectors, such as the Senior Care sector, have to guarantee a high quality of their smart services. Thus, the paper presents an integrated approach for measuring and managing smart service quality that is based on existing quality approaches and insights of service research. The approach can be applied for the senior care sector but is not limited to it.

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previous chapter An Assessment of the Occupational Noise Exposure of Toll Tellers Along the North Luzon Expressway
next chapter The Impact of Reviews and Average Rating on Hotel-Booking-Intention: A Qualitative Study
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Metadata
Title
An Integrated Approach for Measuring and Managing Quality of Smart Senior Care Services
Authors
Jens Neuhuettler
Walter Ganz
Jianbing Liu
Copyright Year
2017
Book
Advances in The Human Side of Service Engineering

Print ISBN: 978-3-319-41946-6

Electronic ISBN: 978-3-319-41947-3

Copyright Year: 2017

DOI
https://doi.org/10.1007/978-3-319-41947-3_29

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