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2020 | OriginalPaper | Chapter

Architecture and Its Multifaceted Roles in Enabling Value Co-creation in the Context of Human-Centered Service Design

Author : Markus Warg

Published in: Advances in the Human Side of Service Engineering

Publisher: Springer International Publishing

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Abstract

Architecture is critical to Human Centered Service Design (HCSD), which is understood as an outside-in-viewpoint that focuses on value creation and social value from a human perspective [1, 2]. The architecture has many roles to play that are relevant to the process and output of HCSD, especially for the coordination, integration, application and governance of resources and organizational capabilities.
In this way the motivation of this work is to answer the question to what extent architecture enables and supports the value co-creation process.

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previous chapter Methodological Reinforcements: Investigating Work Through Trace Data and Text
next chapter Value Co-creation as the Core of Service Innovation: Impacts of a Case Study of a Fully Digitized Health Insurance Company
Footnotes
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Metadata
Title
Architecture and Its Multifaceted Roles in Enabling Value Co-creation in the Context of Human-Centered Service Design
Author
Markus Warg
Copyright Year
2020
Book
Advances in the Human Side of Service Engineering

Print ISBN: 978-3-030-51056-5

Electronic ISBN: 978-3-030-51057-2

Copyright Year: 2020

DOI
https://doi.org/10.1007/978-3-030-51057-2_12

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