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Computer Supported Cooperative Work (CSCW)
Published in: Computer Supported Cooperative Work (CSCW) 4-6/2017

06-06-2017

Becoming a Good Homecare Practitioner: Integrating Many Kinds of Work

Authors: Tone Bratteteig, Ingvild Eide

Published in: Computer Supported Cooperative Work (CSCW) | Issue 4-6/2017

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Abstract

The paper reports from a homecare fieldwork and discusses the various types of work carried out by homecare workers. We describe formal guidelines for quality in homecare services as a background for looking deeper into the homecare practices and using them as a basis for discussing what high quality homecare is. We have identified seven types of homecare work needed in homecare: illness work, everyday life work, life-changing work, relation work, discretion work, information work and articulation work and we discuss quality in each of these as well as in the homecare as a whole. We exemplify how the quality criteria can be achieved in practice.
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Footnotes
1
Italics used in accordance with (Goodwin 1994: 606)
 
2
a ‘deviation’ is a report about not having followed the formal instructions. Deviations should always be reported in case of later complaints.
 
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Metadata
Title
Becoming a Good Homecare Practitioner: Integrating Many Kinds of Work
Authors
Tone Bratteteig
Ingvild Eide
Publication date
06-06-2017
Publisher
Springer Netherlands
Published in
Computer Supported Cooperative Work (CSCW) / Issue 4-6/2017
Print ISSN: 0925-9724
Electronic ISSN: 1573-7551
DOI
https://doi.org/10.1007/s10606-017-9288-7

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