Benchmark-based Dynamic Process Management with an Example of a Decentralised Organised Service Industry

This paper describes a method of process benchmarking to support the dynamic modelling of business processes using a decentralised organised service industry of the insurance industry as an example. The way in which the integration of business process management and service system formation contribute to complexity control and reduction is shown. One of the possibilities for complexity management in service companies is the approach taken by the benchmark-based dynamic business process management. Through the integrated approach of service systems formations, the company is able to offer competitive customeroriented services.