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An Interactive Behavior-Based Hierarchical Design Method for Form Hints Read chapter Read first chapter

2017 | OriginalPaper | Chapter

Bifurcating the User

Authors : Nicholas True, Shad Gross, Chelsea Linder, Amber McAlpine, Sri Putrevu

Published in: Design, User Experience, and Usability: Understanding Users and Contexts

Publisher: Springer International Publishing

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Abstract

Within the design of technology, the notion of the user, and user-centered design, has become a guiding principal for creating successful products. However, the concept of “user” is a non-trivial notion. HCI has historically viewed “the user” as an abstract concept, that is to say, it has been a reductive definition. As the field has become increasingly transdisciplinary the definition of “the user” has evolved overtime to reflect more breadth and depth. However, this is not always the case within industry practice. In this paper we present a situation and case study where, in industry, the reductive notion of the user posed distinct impediments to progress, how we were able to identify those and blend academic thinking into an industry approach to more success than either alone.

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Metadata
Title
Bifurcating the User
Authors
Nicholas True
Shad Gross
Chelsea Linder
Amber McAlpine
Sri Putrevu
Copyright Year
2017
Book
Design, User Experience, and Usability: Understanding Users and Contexts

Print ISBN: 978-3-319-58639-7

Electronic ISBN: 978-3-319-58640-3

Copyright Year: 2017

DOI
https://doi.org/10.1007/978-3-319-58640-3_22