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2020 | OriginalPaper | Chapter

Bus Passenger’s Satisfaction on Accessibility to AmanJaya Bus Terminal: A Gender Comparison

Authors : Siti Fadhlina Muhammad Fisal, Nur Sabahiah Abdul Sukor

Published in: Proceedings of AICCE'19

Publisher: Springer International Publishing

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Abstract

A quantitative gender-based study was conducted to investigate the satisfaction levels of bus passengers towards accessibility to AmanJaya Bus Terminal, Perak. The assessment was performed based on 734 questionnaires distributed across different representative groups and the descriptive analysis proved that both male and female passengers were satisfied with the travel distance, travel time, travel cost and overall accessibility to the terminal. However, the differences in the satisfaction level shows that the respondents were reluctant to consider the accessibility to the terminal as very satisfying. Statistical analysis found that cost exhibited a significant effect on the overall level of satisfaction. Furthermore, group statistics of gender and satisfaction variables revealed that the mean value of male respondents for cost is higher than female attesting that cost is being more prioritized by men compared to women.

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Metadata
Title
Bus Passenger’s Satisfaction on Accessibility to AmanJaya Bus Terminal: A Gender Comparison
Authors
Siti Fadhlina Muhammad Fisal
Nur Sabahiah Abdul Sukor
Copyright Year
2020
Book
Proceedings of AICCE'19

Print ISBN: 978-3-030-32815-3

Electronic ISBN: 978-3-030-32816-0

Copyright Year: 2020

DOI
https://doi.org/10.1007/978-3-030-32816-0_39