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Public Organization Review

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26-07-2018

Change Communication in Public Sector Cutback Management

Authors: Genevieve Graaf, Evelyn Hengeveld-Bidmon, Sarah Carnochan, Marianna Salomone, Michael J. Austin

Published in: Public Organization Review | Issue 4/2019

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Abstract

Budget cuts in public sector organizations create additional strain for employees, often contributing to uncertainty, rumors, and low morale. This study examines the dynamics of communicating about organizational changes in public human service organizations during the cutbacks of the Great Recession from 2008 to 2013. Drawing from in-depth interviews of 45 senior managers in eleven San Francisco Bay Area county public human service agencies, the findings focus on perceived employee responses to change, specific change communication strategies utilized, and how these were shaped by internal and external factors. The study concludes with implications for future practice and research during significant budget reductions in public human service organizations.

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Title: Change Communication in Public Sector Cutback Management
Authors: Genevieve Graaf
Evelyn Hengeveld-Bidmon
Sarah Carnochan
Marianna Salomone
Michael J. Austin
Publication date: 26-07-2018
Publisher: Springer US
Published in: Public Organization Review / Issue 4/2019
Print ISSN: 1566-7170
Electronic ISSN: 1573-7098
DOI: https://doi.org/10.1007/s11115-018-0408-8

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