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Published in:
2023 | OriginalPaper | Chapter
Chatbots: A Survey of the Technology
Authors : Hrithika Singh, Asmita Bhangare, Rashmi Singh, Shubhangi Zope, Pallavi Saindane
Published in: Intelligent Cyber Physical Systems and Internet of Things
Publisher: Springer International Publishing
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Abstract
In recent years, chatbots have become more widely used in a variety of fields, including marketing, customer service, support systems, education, healthcare, cultural heritage, and entertainment. Live chat interfaces have gained popularity as a way to engage clients in real-time customer care in many e-commerce contexts. Artificial intelligence-based chatbots, commonly referred to as conversational software agents, are created to have natural language conversations with human users. They are progressively taking the place of human chat operators (AI). In this study, we’ve covered a chatbot’s fundamental definition as well as its numerous sorts and qualities. In this study, various methods for creating chatbots are also mentioned and described.