Skip to main content
Disciplines
Automotive Business IT + Informatics Construction + Real Estate Electrical Engineering + Electronics Energy + Sustainability Insurance + Risk Finance + Banking Management + Leadership Marketing + Sales Mechanical Engineering + Materials
Events
DE
EN
Books
Journals
Topic Page
Marketing
Start single access now
Access for companies
EXTENDED SEARCH
Log in
Top
Published in:
An Introduction to Collaboration Meets Interactive Spaces Read chapter Read first chapter

2016 | OriginalPaper | Chapter

12. Collaborative Business Process Modeling in Multi-surface Environments

Authors : Alexander Nolte, Ross Brown, Craig Anslow, Moritz Wiechers, Artem Polyvyanyy, Thomas Herrmann

Published in: Collaboration Meets Interactive Spaces

Publisher: Springer International Publishing

Log in

Activate our intelligent search to find suitable subject content or patents.

search-config
loading …

Abstract

Analyzing and redesigning business processes is a complex task which requires the collaboration of multiple actors such as process stakeholders, domain experts and others. Current collaborative modeling approaches mainly focus on modeling workshops where participants verbally contribute their perspective on a process along with ideas on how to improve it. These workshops are supported by modeling experts who facilitate the workshop and translate participants’ verbal contributions into a process model. Being limited to verbal contributions however might negatively affect the motivation of participants to actively contribute. Interactive technology such as smartphones, tablets, digital tabletops and interactive walls can provide opportunities for participants to directly interact with process models. Multi surface environments where different interactive technologies (e.g. display walls, tabletops, tablets, and mobiles) are combined also allow for orchestrating different modes of collaboration. In this chapter we describe an approach that combines different styles of collaboration using various interactive surfaces in a multi surface environment. Testing this approach in three different settings we found indications that interactive technology not only improves involvement by participants but also speeds up workshops and improves the quality of collaboration outcomes. The studies also revealed means for improving the proposed approach.

Dont have a licence yet? Then find out more about our products and how to get one now:

Springer Professional "Wirtschaft+Technik"

Online-Abonnement

Mit Springer Professional "Wirtschaft+Technik" erhalten Sie Zugriff auf:

  • über 102.000 Bücher
  • über 537 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Maschinenbau + Werkstoffe
  • Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

inform now

Springer Professional "Technik"

Online-Abonnement

Mit Springer Professional "Technik" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 390 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Maschinenbau + Werkstoffe




 

Jetzt Wissensvorsprung sichern!

inform now

Springer Professional "Wirtschaft"

Online-Abonnement

Mit Springer Professional "Wirtschaft" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 340 Zeitschriften

aus folgenden Fachgebieten:

  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Versicherung + Risiko




Jetzt Wissensvorsprung sichern!

inform now
previous chapter Activity-Based Collaboration for Interactive Spaces
next chapter Interactive Digital Cardwalls for Agile Software Development
Footnotes
2
See CubeBPM demo video: https://​youtu.​be/​OuEHsL9vCR8.
 
Literature
1.
Harmon P (2016) The state of business process management. Business process trends
2.
Dumas M, La Rosa M, Mendling J, Reijers HA (2013) Fundamentals of business process management. Springer
3.
Allweyer T (2009) BPMN 2.0, Business process model and notation. Books on demand, Norderstedt
4.
Mendling J, Strembeck M, Recker J (2012) Factors of process model comprehension—findings from a series of experiments. Decis Support Syst 53:195–206CrossRef
5.
Reijers HA, Mendling J (2011) A study into the factors that influence the understandability of business process models. IEEE Trans Syst Man Cybern, Part A. 41:449–462CrossRef
6.
Herrmann T (2009) Systems design with the socio-technical walkthrough. In: Whitworth B, de Moore A (eds) Handbook of research on socio-technical design and social networking systems. Idea Group Publishing, Hershey, pp 336–351CrossRef
7.
Hoppenbrouwers S, Proper H, Weide T (2005) Formal modelling as a grounded conversation. In: Proceedings of the 10th international working conference on the language action perspective on communication modelling (LAP05), pp 139–155
8.
Prilla M, Nolte A, Herrmann T, Kolfschoten G, Lukosch S (2013) Collaborative usage and development of models: state of the art, challenges and opportunities. Int J e-Collaboration. Special issue on “Collaborative usage and development of models.” 9:1–16
9.
Rittgen P (2010) Collaborative modeling: roles, activities and team organization. Int J Inf Syst Model Des (IJISMD). 1:1–19CrossRef
10.
Gjersvik R, Krogstie J, Følstad A (2001) Participatory development of enterprise process models. In: Proceedings of EMMSAD’01, pp 195–215
11.
Richardson GP, Andersen DF (1995) Teamwork in group model building. Syst Dyn Rev 11:113–137CrossRef
12.
Bostrom RP, Anson R, Clawson VK (1993) Group facilitation and group support systems. In: Jessup LM, Valacich JS (eds) Group support systems: New perspectives. Macmillan, pp 146–168
13.
Rouwette EAJA, Vennix JAM, Mullekom T (2002) Group model building effectiveness: a review of assessment studies. Syst Dyn Rev 18:5–45CrossRef
14.
Herrmann T, Nolte A (2014) Combining collaborative modeling with collaborative creativity for process design. In: Rossitto C, Ciolfi L, Martin D, Conein B (eds) COOP 2014–proceedings of the 11th international conference on the design of cooperative systems, 27–30 May 2014, Nice (France). Springer International Publishing, pp 377–392
15.
Herrmann T, Nolte A (2010) The integration of collaborative process modeling and electronic brainstorming in co-located meetings. In: CRIWG 2010, LNCS 6257. Springer, pp 145–160
16.
Wiechers M, Nolte A, Ksoll M, Herrmann T (2014) Using mobile devices to overcome idle times in modelling workshops. Mensch and Computer 2014–Workshopband: 14. Fachübergreifende Konferenz für Interaktive und Kooperative Medien–Interaktiv unterwegs-Freiräume gestalten. 327
17.
Seyed T, Burns C, Costa Sousa M, Maurer F, Tang A (2012) Eliciting usable gestures for multi-display environments. In: Proceedings of the 2012 ACM international conference on interactive tabletops and surfaces. ACM, pp. 41–50
18.
Streitz NA, Gei\ssler J, Holmer T, Müller-Tomfelde C, Reischl W, Rexroth P, Seitz P, Steinmetz R (1999) i-LAND: an interactive landscape for creativity and innovation. In: Proceedings of the SIGCHI conference on human factors in computing systems. ACM, New York, pp 120–127
19.
Döweling S, Tahiri T, Schmidt B, Nolte A, Khalilbeigi M (2013) Collaborative business process modeling on interactive tabletops. In: Proceedings of the 21st European conference on information systems, pp. 1–7
20.
Kolb J, Rudner B, Reichert M (2013) Gesture-based process modeling using multi-touch devices. Int J Inf Syst Model Des 4:48–69CrossRef
21.
Oppl S, Stary C (2014) Facilitating shared understanding of work situations using a tangible tabletop interface. Behav Inf Technol 33:619–635CrossRef
22.
Herrmann T, Nolte A, Prilla M (2013) Awareness support for combining individual and collaborative process design in co-located meetings. Comput Support Coop Work (CSCW) 22:241–270CrossRef
23.
Wiechers M, Christmann N, Nolte A, Herrmann T (2015) Taking pictures from a large wall display—Why would you do that? In: Workshop on collaboration meets interactive surfaces (CMIS): walls, tabletops, mobiles, and wearables
24.
OMG: Business process modeling notation (BPMN) specification. object management group (2006)
25.
Scheer A-W (1998) ARIS—Modellierungsmethoden, Metamodelle. Springer, AnwendungenCrossRef
26.
OMG: UML 2.0 superstructure—final adopted specification. object management group (2003)
27.
Ackermann F (1996) Participants’ perceptions on the role of facilitators using group decision support systems. Group Decis Negot 5:93–112CrossRef
28.
den Hengst M (2005) Collaborative modeling of processes: what facilitation support does a group need? In: AMCIS 2005 Proceedings, pp 73–80
29.
Renger M, Kolfschoten GL, De Vreede GJ (2008) Challenges in collaborative modelling: a literature review and research agenda. Int J Simul Process Model 4:248–263CrossRef
30.
Andersen DF, Richardson GP (1997) Scripts for group model building. Syst Dyn Rev 13:107–129CrossRef
31.
Briggs R, de Vreede G-J (2009) ThinkLets: building blocks for concerted collaboration. center for collaboration science
32.
Vennix JAM, Andersen DF, Richardson GP, Rohrbaugh J (1992) Model-building for group decision support: issues and alternatives in knowledge elicitation. Eur J Oper Res 59:28–41CrossRef
33.
Lee Y (2006) Design participation tactics: redefining user participation design. In: Design research society international conference
34.
Luebbe A, Weske M (2011) Tangible media in process modeling–a controlled experiment. In: Advanced information systems engineering. Springer, pp 283–298
35.
Klein B, Burkhard RA, Meixner C, Treyer L (2015) Dynamic multi-view, multi-format, multi-user visualizations: for future cities. In: 2015 19th international conference on information visualisation (iV). IEEE, pp 360–365
36.
Vessey I, Galletta D (1991) Cognitive fit: An empirical study of information acquisition. Inf Syst Res 2:63–84CrossRef
37.
Moody DL (2009) The “physics” of notations: toward a scientific basis for constructing visual notations in software engineering. Soft Eng IEEE Trans 35:756–779CrossRef
38.
Sheppard SR (2005) Landscape visualisation and climate change: the potential for influencing perceptions and behaviour. Environ Sci Policy 8:637–654CrossRef
39.
Brown RA, Eichhorn D, Herter J (2012) Virtual world process perspective visualization
40.
Harman J, Brown R, Johnson D, Rinderle-Ma S, Kannengiesser U Augmenting process elicitation with visual priming: an empirical exploration of user behaviour and modelling outcomes. Inf Syst. (forthcoming)
41.
Matin E, Shao KC, Boff KR (1993) Saccadic overhead: information-processing time with and without saccades. Percept Psychophys 53:372–380CrossRef
42.
Bowman DA, McMahan RP (2007) Virtual reality: how much immersion is enough? Computer 40:36–43CrossRef
43.
Anslow C, Marshall S, Noble J, Tempero E, Biddle R (2010) User evaluation of polymetric views using a large visualization wall. In: Proceedings of the 5th international symposium on software visualization. ACM, pp 25–34
44.
Prilla M, Nolte A (2010) Fostering self-direction in participatory process design. In: Proceedings of the eleventh conference on participatory design 2010. ACM, pp 227–230
45.
Dourish P, Bellotti V (1992) Awareness and coordination in shared workspaces. In: Proceedings of the 1992 ACM conference on computer-supported cooperative work. ACM, pp 107–114
46.
Chokshi A, Seyed T, Marinho Rodrigues F, Maurer F (2014) ePlan multi-surface: a multi-surface environment for emergency response planning exercises. In: Proceedings of the ninth ACM international conference on interactive tabletops and surfaces. ACM, pp 219–228
47.
Shakeri Hossein Abad Z, Anslow C, Maurer F (2014) Multi surface interactions with geospatial data: a systematic review. In: Proceedings of the ninth ACM international conference on interactive tabletops and surfaces. ACM, pp 69–78
48.
Anslow C, Marshall S, Noble J, Biddle R (2013) Sourcevis: collaborative software visualization for co-located environments. In: 2013 first IEEE working conference on software visualization (VISSOFT). IEEE, pp 1–10
49.
Bragdon A, DeLine R, Hinckley K, Morris MR (2011) Code space: touch+air gesture hybrid interactions for supporting developer meetings. In: Proceedings of the ACM international conference on interactive tabletops and surfaces. ACM, pp 212–221
50.
Seyed T, Costa Sousa M, Maurer F, Tang A (2013) SkyHunter: a multi-surface environment for supporting oil and gas exploration. In: Proceedings of the 2013 ACM international conference on interactive tabletops and surfaces. ACM, pp 15–22
51.
Jetter H-C, Geyer F, Schwarz T, Reiterer H (2012) Blended interaction–toward a framework for the design of interactive spaces. In: Workshop DCIS. Citeseer
52.
Wigdor D, Shen C, Forlines C, Balakrishnan R (2006) Table-centric interactive spaces for real-time collaboration. In: Proceedings of the working conference on advanced visual interfaces. ACM, pp 103–107
53.
Nolte A, Brown R, Poppe E, Anslow C (2015) Towards collaborative modeling of business processes on large interactive touch display walls. In: Proceedings of the ACM international conference on interactive tabletops and surfaces, pp 379–384
54.
Ellis CA, Gibbs SJ (1989) Concurrency control in groupware systems. In: SIGMOD ’89: proceedings of the 1989 ACM SIGMOD international conference on management of data. ACM, New York, NY, USA, pp 399–407
55.
Diehl M, Stroebe W (1987) Productivity loss in brainstorming groups: toward the solution of a riddle. J Pers Soc Psychol 53:497–509CrossRef
56.
Shaw ME (1981) Group dynamics: the psychology of small group behavior. McGraw-Hill College
57.
Rittgen P (2013) Group consensus in business process modeling: a measure and its application. Int J e-Collaboration (IJeC) 9:17–31CrossRef
58.
Nielsen J (1994) Enhancing the explanatory power of usability heuristics. In: CHI ’94: proceedings of the SIGCHI conference on human factors in computing systems. ACM, pp 152–158
59.
Nolte A, Brown RA, Poppe E, Craig A (2015) Exploring collaborative modeling of business processes on large interactive touch display walls. In: Workshop on collaboration meets interactive surfaces (CMIS): walls, tabletops, mobiles, and wearables
60.
Rittenbruch M, Sorensen A, Donovan J, Polson D, Docherty M, Jones J (2013) The cube: a very large-scale interactive engagement space. In: Proceedings of the 2013 ACM international conference on interactive tabletops and surfaces. ACM, New York, NY, USA, pp 1–10
Metadata
Title
Collaborative Business Process Modeling in Multi-surface Environments
Authors
Alexander Nolte
Ross Brown
Craig Anslow
Moritz Wiechers
Artem Polyvyanyy
Thomas Herrmann
Copyright Year
2016
Book
Collaboration Meets Interactive Spaces

Print ISBN: 978-3-319-45852-6

Electronic ISBN: 978-3-319-45853-3

Copyright Year: 2016

DOI
https://doi.org/10.1007/978-3-319-45853-3_12