Skip to main content
Top

2011 | OriginalPaper | Chapter

5. Collaborative Planning in Supply Chains: The Importance of Creating High Quality Relationships

Authors : Hannes Günter, Cees De Snoo, Craig Shepherd, Philip Moscoso, Johann Riedel

Published in: Behavioral Operations in Planning and Scheduling

Publisher: Springer Berlin Heidelberg

Activate our intelligent search to find suitable subject content or patents.

search-config
loading …

Abstract

While collaborative planning and relationship quality are considered key contributors to supply chain performance, their mechanisms and linkages remain unclear. In order to help address this issue this book chapter introduces and unpacks the concepts of collaborative planning and relationship quality and investigates their role in supply chains. A multidisciplinary literature review was undertaken to identify conceptual and empirical work on relationship quality and collaborative planning. The chapter reveals a number of shortcomings in the literature and provides suggestions to guide future research on the links between collaborative planning, relationship quality, and supply chain performance. Implications are also provided for practitioners interested in enhancing the quality of interorganizational relationships and collaborative planning in supply chains.

Dont have a licence yet? Then find out more about our products and how to get one now:

Springer Professional "Wirtschaft+Technik"

Online-Abonnement

Mit Springer Professional "Wirtschaft+Technik" erhalten Sie Zugriff auf:

  • über 102.000 Bücher
  • über 537 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Maschinenbau + Werkstoffe
  • Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

Springer Professional "Technik"

Online-Abonnement

Mit Springer Professional "Technik" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 390 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Maschinenbau + Werkstoffe




 

Jetzt Wissensvorsprung sichern!

Springer Professional "Wirtschaft"

Online-Abonnement

Mit Springer Professional "Wirtschaft" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 340 Zeitschriften

aus folgenden Fachgebieten:

  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Versicherung + Risiko




Jetzt Wissensvorsprung sichern!

Literature
go back to reference Adler, P. S. (1995). Interdepartmental interdependence and coordination: The case of the design/manufacturing interface. Organization Science, 6(2), 147–167.CrossRef Adler, P. S. (1995). Interdepartmental interdependence and coordination: The case of the design/manufacturing interface. Organization Science, 6(2), 147–167.CrossRef
go back to reference Ariño, A., & De la Torre, J. (1998). Learning from failure: Towards an evolutionary model of collaborative ventures. Organization Science, 9(3), 306–325.CrossRef Ariño, A., & De la Torre, J. (1998). Learning from failure: Towards an evolutionary model of collaborative ventures. Organization Science, 9(3), 306–325.CrossRef
go back to reference Ariño, A., De la Torre, J., & Ring, P. S. (2001). Relational quality: Managing trust in corporate alliances. California Management Review, 44, 109–134.CrossRef Ariño, A., De la Torre, J., & Ring, P. S. (2001). Relational quality: Managing trust in corporate alliances. California Management Review, 44, 109–134.CrossRef
go back to reference Bagchi, P. K., Chun, B., Skjoett-Larsen, T., & Soerensen, L. B. (2005). Supply chain integration: European survey. The International Journal of Logistics Management, 16(2), 275–294.CrossRef Bagchi, P. K., Chun, B., Skjoett-Larsen, T., & Soerensen, L. B. (2005). Supply chain integration: European survey. The International Journal of Logistics Management, 16(2), 275–294.CrossRef
go back to reference Barratt, M. (2003). Positioning the role of collaborative planning in grocery supply chains. The International Journal of Logistics Management, 14(2), 53–66.CrossRef Barratt, M. (2003). Positioning the role of collaborative planning in grocery supply chains. The International Journal of Logistics Management, 14(2), 53–66.CrossRef
go back to reference Barratt, M. (2004). Unveiling enablers and inhibitors of collaborative planning. International Journal of Logistics Management, 15(1), 73–90.CrossRef Barratt, M. (2004). Unveiling enablers and inhibitors of collaborative planning. International Journal of Logistics Management, 15(1), 73–90.CrossRef
go back to reference Barratt, M., & Oliveira, A. (2001). Exploring the experiences of collaborative planning initiatives. International Journal of Physical Distribution & Logistics Management, 31(4), 266–289.CrossRef Barratt, M., & Oliveira, A. (2001). Exploring the experiences of collaborative planning initiatives. International Journal of Physical Distribution & Logistics Management, 31(4), 266–289.CrossRef
go back to reference Barry, B., & Crant, J. M. (2000). Dyadic communication relationships in organizations: an attribution/expectancy approach. Organization Science, 11, 648–664.CrossRef Barry, B., & Crant, J. M. (2000). Dyadic communication relationships in organizations: an attribution/expectancy approach. Organization Science, 11, 648–664.CrossRef
go back to reference Batonda, G., & Perry, C. (2003). Approaches to relationship development processes in inter-firm networks. European Journal of Marketing, 37(10), 1457–1484.CrossRef Batonda, G., & Perry, C. (2003). Approaches to relationship development processes in inter-firm networks. European Journal of Marketing, 37(10), 1457–1484.CrossRef
go back to reference Bell, J., den Ouden, B., & Ziggers, G. W. (2006). Dynamics of cooperation: at the brink of irrelevance. Journal of Management Studies, 43, 1607–19.CrossRef Bell, J., den Ouden, B., & Ziggers, G. W. (2006). Dynamics of cooperation: at the brink of irrelevance. Journal of Management Studies, 43, 1607–19.CrossRef
go back to reference Beugelsdijk, S., Koen, C. I., & Noorderhaven, N. G. (2006). Organizational culture and relationship skills. Organization Studies, 27, 833–854.CrossRef Beugelsdijk, S., Koen, C. I., & Noorderhaven, N. G. (2006). Organizational culture and relationship skills. Organization Studies, 27, 833–854.CrossRef
go back to reference Bluedorn, A. C. (2002). The human organization of time: Temporal realities and experience. Stanford, CA: Stanford University Press. Bluedorn, A. C. (2002). The human organization of time: Temporal realities and experience. Stanford, CA: Stanford University Press.
go back to reference Boles, J. S., Johnson, J. T., & Barksdale, H. C. (2000). How salespeople build quality relationships: a replication and extension. Journal of Business Research, 48(1), 75–81.CrossRef Boles, J. S., Johnson, J. T., & Barksdale, H. C. (2000). How salespeople build quality relationships: a replication and extension. Journal of Business Research, 48(1), 75–81.CrossRef
go back to reference Cachon, G. (1999). Managing supply chain variability with scheduled ordering policies. Management Science, 45(6), 843–856.CrossRef Cachon, G. (1999). Managing supply chain variability with scheduled ordering policies. Management Science, 45(6), 843–856.CrossRef
go back to reference Cachon, G., & Lariviere, M. (1999). Capacity choice and allocation: Strategic behavior and supply chain performance. Management Science, 45(8), 1091–1108.CrossRef Cachon, G., & Lariviere, M. (1999). Capacity choice and allocation: Strategic behavior and supply chain performance. Management Science, 45(8), 1091–1108.CrossRef
go back to reference Chen, F., Drezner, Z., Ryan, J. K., & Simchi-Levi, D. (1998). The bullwhip effect: Managerial insights on the impact of forecasting and information on variability in a supply chain. In S. Tayur, R. Ganeshan, & M. Magazine (Eds.), Quantitative models for supply chain management. Norwell, MA: Kluwer Academic. Chapter 14. Chen, F., Drezner, Z., Ryan, J. K., & Simchi-Levi, D. (1998). The bullwhip effect: Managerial insights on the impact of forecasting and information on variability in a supply chain. In S. Tayur, R. Ganeshan, & M. Magazine (Eds.), Quantitative models for supply chain management. Norwell, MA: Kluwer Academic. Chapter 14.
go back to reference Chen, F., Drezner, Z., Ryan, J. K., & Simchi-Levi, D. (2000). Quantifying the bullwhip effect in a simple supply chain: the impact of forecasting, lead times, and information. Management Science, 46(3), 436–443.CrossRef Chen, F., Drezner, Z., Ryan, J. K., & Simchi-Levi, D. (2000). Quantifying the bullwhip effect in a simple supply chain: the impact of forecasting, lead times, and information. Management Science, 46(3), 436–443.CrossRef
go back to reference Chen, I. J., & Paulraj, A. (2004). Towards a theory of supply chain management: the constructs and measurements. Journal of Operations Management, 22(2), 119–151.CrossRef Chen, I. J., & Paulraj, A. (2004). Towards a theory of supply chain management: the constructs and measurements. Journal of Operations Management, 22(2), 119–151.CrossRef
go back to reference Christopher, M. (1998). Logistics and supply chain management. London: Pitman Publishing. Christopher, M. (1998). Logistics and supply chain management. London: Pitman Publishing.
go back to reference Chung, W. W. C., & Leung, S. W. F. (2005). Collaborative planning, forecasting and replenishment: a case study in copper clad laminate industry. Production Planning and Control, 16(6), 563–574.CrossRef Chung, W. W. C., & Leung, S. W. F. (2005). Collaborative planning, forecasting and replenishment: a case study in copper clad laminate industry. Production Planning and Control, 16(6), 563–574.CrossRef
go back to reference Crosby, L. A., Evans, K. R., & Cowles, D. (1990). Relationship quality in services selling – an interpersonal influence perspective. Journal of Marketing, 54(3), 68–81.CrossRef Crosby, L. A., Evans, K. R., & Cowles, D. (1990). Relationship quality in services selling – an interpersonal influence perspective. Journal of Marketing, 54(3), 68–81.CrossRef
go back to reference Croson, R., Donohue, K., Katok, E., & Sterman, J. (2005). "Order stability in supply chains: coordination risk and the role of coordination stock", MIT Sloan School of Management Working Paper No. 4513-04. Croson, R., Donohue, K., Katok, E., & Sterman, J. (2005). "Order stability in supply chains: coordination risk and the role of coordination stock", MIT Sloan School of Management Working Paper No. 4513-04.
go back to reference Croson, R., & Donohue, D. (2006). Behavioral causes of the bullwhip effect and the observed value of inventory information. Management Science, 52(3), 323–336.CrossRef Croson, R., & Donohue, D. (2006). Behavioral causes of the bullwhip effect and the observed value of inventory information. Management Science, 52(3), 323–336.CrossRef
go back to reference Danese, P. (2006). Collaboration forms, information and communication technologies, and coordination mechanisms in CPFR. International Journal of Production Research, 44(16), 3207–3226.CrossRef Danese, P. (2006). Collaboration forms, information and communication technologies, and coordination mechanisms in CPFR. International Journal of Production Research, 44(16), 3207–3226.CrossRef
go back to reference Danese, P. (2007). Designing CPFR collaborations: insights from seven case studies. International Journal of Operations & Production Management, 27(2), 181–204.CrossRef Danese, P. (2007). Designing CPFR collaborations: insights from seven case studies. International Journal of Operations & Production Management, 27(2), 181–204.CrossRef
go back to reference Daganzo, C. F. (2004). On the stability of supply chains. Operations Research, 52(6), 909–921.CrossRef Daganzo, C. F. (2004). On the stability of supply chains. Operations Research, 52(6), 909–921.CrossRef
go back to reference Dwyer, F. R., Schurr, P. H., & Oh, S. (1987). Developing buyer-seller relationships. Journal of Marketing, 51(2), 11–27.CrossRef Dwyer, F. R., Schurr, P. H., & Oh, S. (1987). Developing buyer-seller relationships. Journal of Marketing, 51(2), 11–27.CrossRef
go back to reference De Snoo, C., Wortmann, J. C., Gaalman, G. J. C., & Van Wezel, W. (2007a). Decomposition of the planning function implies coordination of planners. Proceedings of the 14th International Conference of the European Operations Management Association (EurOMA 2007). 17–20 June 2007, Ankara, Turkey. De Snoo, C., Wortmann, J. C., Gaalman, G. J. C., & Van Wezel, W. (2007a). Decomposition of the planning function implies coordination of planners. Proceedings of the 14th International Conference of the European Operations Management Association (EurOMA 2007). 17–20 June 2007, Ankara, Turkey.
go back to reference De Snoo, C., Moscoso, P., Günter, H., Shepherd, C., Riedel, J. (2007b). Relationship quality and collaborative planning: an interdisciplinary review. Proceedings of the 14th International Conference of the European Operations Management Association (EurOMA 2007). 17–20 June 2007, Ankara, Turkey. De Snoo, C., Moscoso, P., Günter, H., Shepherd, C., Riedel, J. (2007b). Relationship quality and collaborative planning: an interdisciplinary review. Proceedings of the 14th International Conference of the European Operations Management Association (EurOMA 2007). 17–20 June 2007, Ankara, Turkey.
go back to reference Dudek, G., & Stadtler, H. (2005). Negotiation-based collaborative planning between supply chains partners: Supply chain management and advanced planning. European Journal of Operational Research, 163(3), 668–687.CrossRef Dudek, G., & Stadtler, H. (2005). Negotiation-based collaborative planning between supply chains partners: Supply chain management and advanced planning. European Journal of Operational Research, 163(3), 668–687.CrossRef
go back to reference Forrester, J. W. (1961). Industrial dynamics. Cambridge: Productivity Press. Forrester, J. W. (1961). Industrial dynamics. Cambridge: Productivity Press.
go back to reference Fynes, B., De Burca, S., & Mangan, J. (2008). The effect of relationship characteristics on relationship quality and performance. International Journal of Production Economics, 111(1), 56–69.CrossRef Fynes, B., De Burca, S., & Mangan, J. (2008). The effect of relationship characteristics on relationship quality and performance. International Journal of Production Economics, 111(1), 56–69.CrossRef
go back to reference Fynes, B., de Burca, S., & Voss, C. (2005a). Supply chain relationship quality, the competitive environment and performance. International Journal of Production Research, 43(16), 3303–3320.CrossRef Fynes, B., de Burca, S., & Voss, C. (2005a). Supply chain relationship quality, the competitive environment and performance. International Journal of Production Research, 43(16), 3303–3320.CrossRef
go back to reference Fynes, B., Voss, C., & de Burca, S. (2005b). The impact of supply chain relationship dynamics on manufacturing performance. International Journal of Operations & Production Management, 25(1), 6–19.CrossRef Fynes, B., Voss, C., & de Burca, S. (2005b). The impact of supply chain relationship dynamics on manufacturing performance. International Journal of Operations & Production Management, 25(1), 6–19.CrossRef
go back to reference Fynes, B., Voss, C., & de Burca, S. (2005c). The impact of supply chain relationship quality on quality performance. International Journal of Production Economics, 96(3), 339–354.CrossRef Fynes, B., Voss, C., & de Burca, S. (2005c). The impact of supply chain relationship quality on quality performance. International Journal of Production Economics, 96(3), 339–354.CrossRef
go back to reference Gulati, R., & Sytch, M. (2007). Dependence asymmetry and joint dependence in interorganizational relationships: Effects of embeddedness on a manufacturer's performance in procurement relationships. Administrative Science Quarterly, 52(1), 32–69. Gulati, R., & Sytch, M. (2007). Dependence asymmetry and joint dependence in interorganizational relationships: Effects of embeddedness on a manufacturer's performance in procurement relationships. Administrative Science Quarterly, 52(1), 32–69.
go back to reference Garcia-Canal, E., Valdes-Llaneza, A., & Ariño, A. (2003). Effectiveness of dyadic and multi-party joint ventures. Organization Studies, 24(5), 743–770.CrossRef Garcia-Canal, E., Valdes-Llaneza, A., & Ariño, A. (2003). Effectiveness of dyadic and multi-party joint ventures. Organization Studies, 24(5), 743–770.CrossRef
go back to reference Goffin, K., Lemke, F., & Szwejczewski, M. (2006). An exploratory study of 'close' supplier-manufacturer relationships. Journal of Operations Management, 24(2), 189–209.CrossRef Goffin, K., Lemke, F., & Szwejczewski, M. (2006). An exploratory study of 'close' supplier-manufacturer relationships. Journal of Operations Management, 24(2), 189–209.CrossRef
go back to reference Günter, H. (2007). Collaborative planning in heterarchic supply networks, PhD Thesis, ETH Zurich. Günter, H. (2007). Collaborative planning in heterarchic supply networks, PhD Thesis, ETH Zurich.
go back to reference Günter, H., Shepherd, C., Moscoco, P., De Snoo, C., & Riedel, J. (2007). Unpacking relationship quality in supply chains: An interdisciplinary review. In S. Karwowski & S. Trzcielinski, (Eds.) Value Stream Activities Management – Proceedings of the 11th International Conference on Human Aspects of Advanced Manufacturing Agility and Hybrid Automation (HAAMAHA 2007) (pp. 229–239). 9–12 July 2007, Poznan, Poland. Günter, H., Shepherd, C., Moscoco, P., De Snoo, C., & Riedel, J. (2007). Unpacking relationship quality in supply chains: An interdisciplinary review. In S. Karwowski & S. Trzcielinski, (Eds.) Value Stream Activities Management – Proceedings of the 11th International Conference on Human Aspects of Advanced Manufacturing Agility and Hybrid Automation (HAAMAHA 2007) (pp. 229–239). 9–12 July 2007, Poznan, Poland.
go back to reference Günter, H., Grote, G., & Thees, O. (2006). Information technology in supply networks: Does it lead to better collaborative planning? Journal of Enterprise Information Management, 19(5), 540–550.CrossRef Günter, H., Grote, G., & Thees, O. (2006). Information technology in supply networks: Does it lead to better collaborative planning? Journal of Enterprise Information Management, 19(5), 540–550.CrossRef
go back to reference Günter, H., Shepherd, C., Moscoco, P., De Snoo, C., & Riedel, J. (2009). Understanding relationship quality and its link with supply chain performance – a review. In K. S. Pawar & C. S. Lalwani (Eds.) Global supply chains and inter-firm networks – Proceedings of the 14th International Symposium on Logistics (ISL 2009) (pp. 508–516). 5–8 July 2009, Istanbul, Turkey. Günter, H., Shepherd, C., Moscoco, P., De Snoo, C., & Riedel, J. (2009). Understanding relationship quality and its link with supply chain performance – a review. In K. S. Pawar & C. S. Lalwani (Eds.) Global supply chains and inter-firm networks – Proceedings of the 14th International Symposium on Logistics (ISL 2009) (pp. 508–516). 5–8 July 2009, Istanbul, Turkey.
go back to reference Hacker, W. (1998). Allgemeine Arbeitspsychologie: psychische Regulation von Arbeitstätigkeiten. Bern: Hans Huber. Hacker, W. (1998). Allgemeine Arbeitspsychologie: psychische Regulation von Arbeitstätigkeiten. Bern: Hans Huber.
go back to reference Handfield, R. B., & Bechtel, C. (2002). The role of trust and relationship structure in improving supply chain responsiveness. Industrial Marketing Management, 31(4), 367–382.CrossRef Handfield, R. B., & Bechtel, C. (2002). The role of trust and relationship structure in improving supply chain responsiveness. Industrial Marketing Management, 31(4), 367–382.CrossRef
go back to reference Handfield, R. B., & Nichols, E. L. (1999). Introduction to supply chain management. Upper Saddle River, NY: Prentice Hall. Handfield, R. B., & Nichols, E. L. (1999). Introduction to supply chain management. Upper Saddle River, NY: Prentice Hall.
go back to reference Hennig-Thurau, T. (2000). Relationship quality and customer retention through strategic communication of customer skills. Journal of Marketing Management, 16(1), 55–79.CrossRef Hennig-Thurau, T. (2000). Relationship quality and customer retention through strategic communication of customer skills. Journal of Marketing Management, 16(1), 55–79.CrossRef
go back to reference Hennig-Thurau, T., Gwinner, K. P., & Gremler, D. D. (2002). Understanding relationship marketing outcomes: An Integration of relational benefits and relationship quality. Journal of Service Research, 4(3), 230–247.CrossRef Hennig-Thurau, T., Gwinner, K. P., & Gremler, D. D. (2002). Understanding relationship marketing outcomes: An Integration of relational benefits and relationship quality. Journal of Service Research, 4(3), 230–247.CrossRef
go back to reference Hewett, K. R., Money, B., & Sharma, S. (2002). An exploration of the moderating role of buyer corporate culture in industrial buyer–seller relationships. Journal of the Academy of Marketing Science, 30(3), 229–239. Hewett, K. R., Money, B., & Sharma, S. (2002). An exploration of the moderating role of buyer corporate culture in industrial buyer–seller relationships. Journal of the Academy of Marketing Science, 30(3), 229–239.
go back to reference Hodgkinson, G. P., & Wright, G. (2002). Confronting strategic inertia in a top management team: Learning from failure. Organization Studies, 23, 949–977.CrossRef Hodgkinson, G. P., & Wright, G. (2002). Confronting strategic inertia in a top management team: Learning from failure. Organization Studies, 23, 949–977.CrossRef
go back to reference Huntley, J. K. (2006). Conceptualization and measurement of relationship quality: Linking relationship quality to actual sales and recommendation intention. Industrial Marketing Management, 35(6), 703–714.CrossRef Huntley, J. K. (2006). Conceptualization and measurement of relationship quality: Linking relationship quality to actual sales and recommendation intention. Industrial Marketing Management, 35(6), 703–714.CrossRef
go back to reference Jap, S. D. (1999). Pie-expansion efforts: Collaboration processes in buyer-supplier relationships. Journal of Marketing Research, 36(4), 461–475.CrossRef Jap, S. D. (1999). Pie-expansion efforts: Collaboration processes in buyer-supplier relationships. Journal of Marketing Research, 36(4), 461–475.CrossRef
go back to reference Jap, S. D., & Anderson, E. (2007). Testing alife-cycle theory of cooperative inter-organizational relationships: Movement across stages and performance. Management Science, 53(2), 260–275.CrossRef Jap, S. D., & Anderson, E. (2007). Testing alife-cycle theory of cooperative inter-organizational relationships: Movement across stages and performance. Management Science, 53(2), 260–275.CrossRef
go back to reference Kilger, C., & Reuter, B. (2002). Collaborative planning. In H. Stadler & C. Kilger (Eds.), Supply chain management and advanced planning: concepts, models, software and case studies (pp. 223–237). Berlin: Springer. Kilger, C., & Reuter, B. (2002). Collaborative planning. In H. Stadler & C. Kilger (Eds.), Supply chain management and advanced planning: concepts, models, software and case studies (pp. 223–237). Berlin: Springer.
go back to reference Kumar, N. (1996). The power of trust in manufacturer-retailer relationships. Harvard Business Review, 74(6), 92–106. Kumar, N. (1996). The power of trust in manufacturer-retailer relationships. Harvard Business Review, 74(6), 92–106.
go back to reference Kumar, N., Scheer, L. K., & Steenkamp, J. E. (1995). The effects of supplier fairness on vulnerable resellers. Journal of Marketing Research, 32(1), 54–66.CrossRef Kumar, N., Scheer, L. K., & Steenkamp, J. E. (1995). The effects of supplier fairness on vulnerable resellers. Journal of Marketing Research, 32(1), 54–66.CrossRef
go back to reference Lagace, R. R., Dahlstrom, R., & Gassenheimer, J. B. (1991). The relevance of ethical salesperson behavior on relationship quality: The pharmaceutical industry. Journal of Personal Selling and Sales Management, 11(4), 39–47. Lagace, R. R., Dahlstrom, R., & Gassenheimer, J. B. (1991). The relevance of ethical salesperson behavior on relationship quality: The pharmaceutical industry. Journal of Personal Selling and Sales Management, 11(4), 39–47.
go back to reference Lages, C., Lages, C. R., & Lages, L. F. (2005). The RELQUAL scale: A measure of relationship quality in export market ventures. Journal of Business Research, 58(8), 1040–1048.CrossRef Lages, C., Lages, C. R., & Lages, L. F. (2005). The RELQUAL scale: A measure of relationship quality in export market ventures. Journal of Business Research, 58(8), 1040–1048.CrossRef
go back to reference Lambert, D. M., James, R., & Ellram, L. M. (1998). Fundamentals of logistics management. Boston: McGraw-Hill. Lambert, D. M., James, R., & Ellram, L. M. (1998). Fundamentals of logistics management. Boston: McGraw-Hill.
go back to reference Lee, H., Padmanabhan, V., & Whang, S. (1997). Information distortion in a supply chain: the bullwhip effect. Management Science, 43(4), 546–558.CrossRef Lee, H., Padmanabhan, V., & Whang, S. (1997). Information distortion in a supply chain: the bullwhip effect. Management Science, 43(4), 546–558.CrossRef
go back to reference Lee, H. L., & Billington, C. (1992). Managing supply chain inventory: Pitfalls and opportunities. Sloan Management Review, 33(3), 65–73. Lee, H. L., & Billington, C. (1992). Managing supply chain inventory: Pitfalls and opportunities. Sloan Management Review, 33(3), 65–73.
go back to reference Leonidou, L. C., Barnes, B. R., & Talias, M. A. (2006). Exporter–importer relationship quality: The inhibiting role of uncertainty, distance and conflict. Industrial Marketing Management, 35(5), 576–588.CrossRef Leonidou, L. C., Barnes, B. R., & Talias, M. A. (2006). Exporter–importer relationship quality: The inhibiting role of uncertainty, distance and conflict. Industrial Marketing Management, 35(5), 576–588.CrossRef
go back to reference Leudar, I., & Costall, A. (1996). Situating action IV: Planning as situated action. Ecological Psychology, 8, 153–170.CrossRef Leudar, I., & Costall, A. (1996). Situating action IV: Planning as situated action. Ecological Psychology, 8, 153–170.CrossRef
go back to reference Leuthesser, L. (1997). Supplier relational behaviour: An empirical assessment. Industrial Marketing Management, 26(3), 245–254.CrossRef Leuthesser, L. (1997). Supplier relational behaviour: An empirical assessment. Industrial Marketing Management, 26(3), 245–254.CrossRef
go back to reference Liker, J., & Choi, T. H. (2004). Building deep supplier relationships. Harvard Business Review, 82(12), 104–113. Liker, J., & Choi, T. H. (2004). Building deep supplier relationships. Harvard Business Review, 82(12), 104–113.
go back to reference Loch, C., & Terwiesch, C. (1998). Communication and uncertainty in concurrent engineering. Management Science, 44(8), 1032–1049.CrossRef Loch, C., & Terwiesch, C. (1998). Communication and uncertainty in concurrent engineering. Management Science, 44(8), 1032–1049.CrossRef
go back to reference Loch, C. H., & Terwiesch, C. (2005). Rush and be wrong or wait and be late? A model of information in collaborative processes. Production and Operations Management, 14(3), 331–343.CrossRef Loch, C. H., & Terwiesch, C. (2005). Rush and be wrong or wait and be late? A model of information in collaborative processes. Production and Operations Management, 14(3), 331–343.CrossRef
go back to reference Maloni, M. J., & Benton, W. C. (1997). Supply chain partnerships: Opportunities for operations research. European Journal of Operational Research, 101(3), 419–429.CrossRef Maloni, M. J., & Benton, W. C. (1997). Supply chain partnerships: Opportunities for operations research. European Journal of Operational Research, 101(3), 419–429.CrossRef
go back to reference Marks, M. A., Mathieu, J. E., & Zaccaro, S. J. (2001). A temporally based framework and taxonomy of team processes. Academy of Management Review, 26(3), 356–376. Marks, M. A., Mathieu, J. E., & Zaccaro, S. J. (2001). A temporally based framework and taxonomy of team processes. Academy of Management Review, 26(3), 356–376.
go back to reference Mathieu, J. E., & Schulze, W. (2006). The influence of team knowledge and formal plans on episodic team processes-performance relationships. Academy of Management Journal, 49(3), 605–619.CrossRef Mathieu, J. E., & Schulze, W. (2006). The influence of team knowledge and formal plans on episodic team processes-performance relationships. Academy of Management Journal, 49(3), 605–619.CrossRef
go back to reference Miller, G. A., Galanter, E., & Pribram, K. (1960). Plans and the structures of behaviour. New York: Holt, Rinehart, and Winston.CrossRef Miller, G. A., Galanter, E., & Pribram, K. (1960). Plans and the structures of behaviour. New York: Holt, Rinehart, and Winston.CrossRef
go back to reference Mitchell, V. L., & Nault, B. R. (2007). Cooperative planning, uncertainty, and managerial control in concurrent design. Management Science, 53(3), 375–389.CrossRef Mitchell, V. L., & Nault, B. R. (2007). Cooperative planning, uncertainty, and managerial control in concurrent design. Management Science, 53(3), 375–389.CrossRef
go back to reference Mumford, M. D., Schultz, R. A., & Osburn, H. K. (2002). Planning in organizations: performance as a multi-level phenomenon. Annual Review of Research in Multi-Level Issues, 1, 3–65.CrossRef Mumford, M. D., Schultz, R. A., & Osburn, H. K. (2002). Planning in organizations: performance as a multi-level phenomenon. Annual Review of Research in Multi-Level Issues, 1, 3–65.CrossRef
go back to reference Naude, P., & Buttle, F. (2000). Assessing relationship quality. Industrial Marketing Management, 29(4), 351–361.CrossRef Naude, P., & Buttle, F. (2000). Assessing relationship quality. Industrial Marketing Management, 29(4), 351–361.CrossRef
go back to reference Oosterhuis, M. J., Mollemann, E., & Van der Vaart, T. (2005). “Multilevel issues in supply chain management. In H. Kotzab, S. Seuring, M. Müller, & G. Reiner (Eds.), Research methodologies in supply chain management (pp. 283–297). Heidelberg: Physica-Verlag.CrossRef Oosterhuis, M. J., Mollemann, E., & Van der Vaart, T. (2005). “Multilevel issues in supply chain management. In H. Kotzab, S. Seuring, M. Müller, & G. Reiner (Eds.), Research methodologies in supply chain management (pp. 283–297). Heidelberg: Physica-Verlag.CrossRef
go back to reference Otto, A., & Kotzab, H. (2003). Does supply chain management really pay? Six perspectives to measure the performance of managing a supply chain. European Journal of Operational Research, 144(2), 306–320.CrossRef Otto, A., & Kotzab, H. (2003). Does supply chain management really pay? Six perspectives to measure the performance of managing a supply chain. European Journal of Operational Research, 144(2), 306–320.CrossRef
go back to reference Palmatier, R. W., Dant, R. P., & Grewal, D. (2007). A comparative longitudinal analysis of theoretical perspectives of interorganizational relationship performance. Journal of Marketing, 71(4), 172–194.CrossRef Palmatier, R. W., Dant, R. P., & Grewal, D. (2007). A comparative longitudinal analysis of theoretical perspectives of interorganizational relationship performance. Journal of Marketing, 71(4), 172–194.CrossRef
go back to reference Parsons, A. L. (2002). What determines buyer–seller relationship quality? an investigation from the buyer's perspective. Journal of Supply Chain Management, 38(2), 4–12.CrossRef Parsons, A. L. (2002). What determines buyer–seller relationship quality? an investigation from the buyer's perspective. Journal of Supply Chain Management, 38(2), 4–12.CrossRef
go back to reference Petersen, K., Ragatz, G., & Monczka, R. (2005). An examination of collaborative planning effectiveness and supply chain performance. Journal of Supply Chain Management, 41(2), 14–25.CrossRef Petersen, K., Ragatz, G., & Monczka, R. (2005). An examination of collaborative planning effectiveness and supply chain performance. Journal of Supply Chain Management, 41(2), 14–25.CrossRef
go back to reference Poundarikapuram, S., & Veeramani, D. (2004). Distributed decision-making in supply chains and private e-marketplaces. Production and Operations Management Journal, 13(1), 111–121.CrossRef Poundarikapuram, S., & Veeramani, D. (2004). Distributed decision-making in supply chains and private e-marketplaces. Production and Operations Management Journal, 13(1), 111–121.CrossRef
go back to reference Ramdas, K., & Spekman, R. E. (2000). Chain or shackles: Understanding what drives supply chain performance. Interfaces, 30(4), 3–21.CrossRef Ramdas, K., & Spekman, R. E. (2000). Chain or shackles: Understanding what drives supply chain performance. Interfaces, 30(4), 3–21.CrossRef
go back to reference Rosson, P. J., & Ford, I. D. (1982). Manufacturer overseas distributor relations and export performance. Journal of International Business Studies, 13(2), 57–72.CrossRef Rosson, P. J., & Ford, I. D. (1982). Manufacturer overseas distributor relations and export performance. Journal of International Business Studies, 13(2), 57–72.CrossRef
go back to reference Schank, R. C., & Abelson, R. P. (1977). Scripts, plans, goals and understanding: An inquiry into human knowledge structures. Hillsdale, NJ: Lawrence Erlbaum. Schank, R. C., & Abelson, R. P. (1977). Scripts, plans, goals and understanding: An inquiry into human knowledge structures. Hillsdale, NJ: Lawrence Erlbaum.
go back to reference Scheer, L. K., Kumar, N., & Steenkamp, J. (2003). Reactions to perceived inequity in US and Dutch inter-organizational relationships. Academy of Management Journal, 46(3), 303–316.CrossRef Scheer, L. K., Kumar, N., & Steenkamp, J. (2003). Reactions to perceived inequity in US and Dutch inter-organizational relationships. Academy of Management Journal, 46(3), 303–316.CrossRef
go back to reference Seifert, D. (2002). Collaborative planning forecasting and replenishment: How to create a supply chain advantage. Kevelaer: Galileo Press GmbH. Seifert, D. (2002). Collaborative planning forecasting and replenishment: How to create a supply chain advantage. Kevelaer: Galileo Press GmbH.
go back to reference Settoon, R., & Mossholder, K. (2002). Relationship quality and relationship context as antecedents of person- and task-focused interpersonal citizenship behavior. Journal of Applied Psychology, 87(2), 255–267.CrossRef Settoon, R., & Mossholder, K. (2002). Relationship quality and relationship context as antecedents of person- and task-focused interpersonal citizenship behavior. Journal of Applied Psychology, 87(2), 255–267.CrossRef
go back to reference Shepherd, C., & Günter, H. (2006). Measuring supply chain performance: current research and future directions. International Journal of Productivity and Performance, 55(3/4), 242–258.CrossRef Shepherd, C., & Günter, H. (2006). Measuring supply chain performance: current research and future directions. International Journal of Productivity and Performance, 55(3/4), 242–258.CrossRef
go back to reference Smith, J. B. (1998). Buyer-seller relationships: Similarity, relationship management, and quality. Psychology and Marketing, 15(1), 3–21.CrossRef Smith, J. B. (1998). Buyer-seller relationships: Similarity, relationship management, and quality. Psychology and Marketing, 15(1), 3–21.CrossRef
go back to reference Sogomonian, A., & Tang, C. (1993). A modeling framework for coordinating promotion and production decisions within a firm. Management Science, 39(2), 191–203.CrossRef Sogomonian, A., & Tang, C. (1993). A modeling framework for coordinating promotion and production decisions within a firm. Management Science, 39(2), 191–203.CrossRef
go back to reference Sterman, J. D. (1989). Modeling managerial behavior: Misperceptions of feedback in a dynamic decision making experiment. Management Science, 35(3), 321–339.CrossRef Sterman, J. D. (1989). Modeling managerial behavior: Misperceptions of feedback in a dynamic decision making experiment. Management Science, 35(3), 321–339.CrossRef
go back to reference Storbacka, K., Strandvik, T., & Gronroos, C. (1994). Managing customer relationships for profit – the dynamics of relationship quality. International Journal of Service Industry Management, 5(5), 21–38.CrossRef Storbacka, K., Strandvik, T., & Gronroos, C. (1994). Managing customer relationships for profit – the dynamics of relationship quality. International Journal of Service Industry Management, 5(5), 21–38.CrossRef
go back to reference Suchman, L. A. (1987). Plans and situated actions: The problem of human-machine communication. Cambridge: Cambridge University Press. Suchman, L. A. (1987). Plans and situated actions: The problem of human-machine communication. Cambridge: Cambridge University Press.
go back to reference Suchman, L. A. (2007). Human–machine reconfigurations. Cambridge: Cambridge University Press. Suchman, L. A. (2007). Human–machine reconfigurations. Cambridge: Cambridge University Press.
go back to reference Tapiero, C. S. (2001). Yield and control in a supplier-customer relationship. International Journal of Production Research, 39(7), 1505–1515.CrossRef Tapiero, C. S. (2001). Yield and control in a supplier-customer relationship. International Journal of Production Research, 39(7), 1505–1515.CrossRef
go back to reference Terwiesch, C., Ren, Z. J., Ho, T. H., & Cohen, M. A. (2005). An empirical analysis of forecast sharing in the semiconductor equipment supply chain. Management Science, 51(2), 208–220.CrossRef Terwiesch, C., Ren, Z. J., Ho, T. H., & Cohen, M. A. (2005). An empirical analysis of forecast sharing in the semiconductor equipment supply chain. Management Science, 51(2), 208–220.CrossRef
go back to reference Thompson, J. D. (1967). Organizations in action. New York: McGraw-Hill. Thompson, J. D. (1967). Organizations in action. New York: McGraw-Hill.
go back to reference Thompson, L., & Walker, A. (1982). The dyad as a unit of analysis: Conceptual and methodological issues. Journal of Marriage and the Family, 44, 889–900.CrossRef Thompson, L., & Walker, A. (1982). The dyad as a unit of analysis: Conceptual and methodological issues. Journal of Marriage and the Family, 44, 889–900.CrossRef
go back to reference Toni, A. D., & Nassimbeni, G. (1999). Buyer-supplier operational practices, sourcing policies and plant performances: results of an empirical research. International Journal of Production Research, 37(3), 597–619.CrossRef Toni, A. D., & Nassimbeni, G. (1999). Buyer-supplier operational practices, sourcing policies and plant performances: results of an empirical research. International Journal of Production Research, 37(3), 597–619.CrossRef
go back to reference Van der Vaart, T., & Van Donk, D. P. (2008). A critical review of survey-based research in supply chain integration. International Journal of Production Economics, 111(1), 42–55.CrossRef Van der Vaart, T., & Van Donk, D. P. (2008). A critical review of survey-based research in supply chain integration. International Journal of Production Economics, 111(1), 42–55.CrossRef
go back to reference Van De Ven, A. H., Delbecq, L. A., & Koenig, R. J. (1976). Determinants of coordination modes within organizations. American Sociological Review, 41, 322–338.CrossRef Van De Ven, A. H., Delbecq, L. A., & Koenig, R. J. (1976). Determinants of coordination modes within organizations. American Sociological Review, 41, 322–338.CrossRef
go back to reference Van Wezel, W. M. C. (2001). Tasks, hierarchies, and flexibility; planning in food processing industries. PhD Thesis, University of Groningen, Labyrinth Publications, Capelle a/d IJssel. Van Wezel, W. M. C. (2001). Tasks, hierarchies, and flexibility; planning in food processing industries. PhD Thesis, University of Groningen, Labyrinth Publications, Capelle a/d IJssel.
go back to reference Venkataramani, V., & Dalal, R. S. (2007). Who helps and harms whom? Relational antecedents of interpersonal helping and harming in organizations. Journal of Applied Psychology, 92(4), 952–966.CrossRef Venkataramani, V., & Dalal, R. S. (2007). Who helps and harms whom? Relational antecedents of interpersonal helping and harming in organizations. Journal of Applied Psychology, 92(4), 952–966.CrossRef
go back to reference Walter, A., Muller, T. A., Helfert, G., & Ritter, T. (2003). Functions of industrial supplier relationships and their impact on relationship quality. Industrial Marketing Management, 32(2), 159–169.CrossRef Walter, A., Muller, T. A., Helfert, G., & Ritter, T. (2003). Functions of industrial supplier relationships and their impact on relationship quality. Industrial Marketing Management, 32(2), 159–169.CrossRef
go back to reference Wang, J., Jingdong, J., & Takahashi, K. (2005). A study on the impact of uncertain factors on information distortion in supply chains. Production Planning & Control, 16(1), 2–11.CrossRef Wang, J., Jingdong, J., & Takahashi, K. (2005). A study on the impact of uncertain factors on information distortion in supply chains. Production Planning & Control, 16(1), 2–11.CrossRef
go back to reference Weingart, L. R. (1992). Impact of group goals, task component complexity, effort, and planning on group performance. Journal of Applied Psychology, 77, 682–693.CrossRef Weingart, L. R. (1992). Impact of group goals, task component complexity, effort, and planning on group performance. Journal of Applied Psychology, 77, 682–693.CrossRef
go back to reference Whitten, D., & Leidner, D. (2006). Bringing IT back: An analysis of the decision to backsource or switch vendors. Decision Sciences, 37(4), 605–621.CrossRef Whitten, D., & Leidner, D. (2006). Bringing IT back: An analysis of the decision to backsource or switch vendors. Decision Sciences, 37(4), 605–621.CrossRef
go back to reference Windischer, W., & Grote, G. (2003). Success factors for collaborative planning. In S. Seuring, M. Muller, M. Goldbach, & U. Schneidewind (Eds.), Strategy and organization in supply chains (pp. 129–146). Heidelberg: Physica-Verlag. Windischer, W., & Grote, G. (2003). Success factors for collaborative planning. In S. Seuring, M. Muller, M. Goldbach, & U. Schneidewind (Eds.), Strategy and organization in supply chains (pp. 129–146). Heidelberg: Physica-Verlag.
go back to reference Windischer, A., Grote, G., Mathier, F., Meunier Martins, S., & Glardon, R. (2008). Characteristics and organizational constraints of collaborative planning. Cognition Technology and Work, 11(2), 87–101.CrossRef Windischer, A., Grote, G., Mathier, F., Meunier Martins, S., & Glardon, R. (2008). Characteristics and organizational constraints of collaborative planning. Cognition Technology and Work, 11(2), 87–101.CrossRef
go back to reference Woo, K., & Ennew, C. T. (2004). Business-to-business relationship quality: An IMP interaction-based conceptualization and measurement. European Journal of Marketing, 38(9/10), 1252–1271.CrossRef Woo, K., & Ennew, C. T. (2004). Business-to-business relationship quality: An IMP interaction-based conceptualization and measurement. European Journal of Marketing, 38(9/10), 1252–1271.CrossRef
Metadata
Title
Collaborative Planning in Supply Chains: The Importance of Creating High Quality Relationships
Authors
Hannes Günter
Cees De Snoo
Craig Shepherd
Philip Moscoso
Johann Riedel
Copyright Year
2011
Publisher
Springer Berlin Heidelberg
DOI
https://doi.org/10.1007/978-3-642-13382-4_5