Skip to main content
Disciplines
Automotive Business IT + Informatics Construction + Real Estate Electrical Engineering + Electronics Energy + Sustainability Insurance + Risk Finance + Banking Management + Leadership Marketing + Sales Mechanical Engineering + Materials
Events
DE
EN
Books
Journals
Topic Page
Marketing
Start single access now
Access for companies
EXTENDED SEARCH
Log in
Top
Global Journal of Flexible Systems Management
Published in: Global Journal of Flexible Systems Management 4/2012

01-12-2012 | Original Article

Compilation of Critical Success Factors in Implementation of Enterprise Systems: A Study on Indian Organisations

Authors: Naim Ahmad, Abid Haleem, Asif Ali Syed

Published in: Global Journal of Flexible Systems Management | Issue 4/2012

Log in

Activate our intelligent search to find suitable subject content or patents.

search-config
loading …

Abstract

Enterprise Systems have become a necessary component of IT infrastructure in any organization. Implementation of Enterprise Systems is one of the most tedious of all phases of its lifecycle. In this phase organization’s routine business is severely affected. Employees are overburdened and challenged on their established ways of doing work. Processes are re-engineered and organizations are restructured. This study aims at identifying the exhaustive list of critical success factors (CSFs) useful to ensure the successful adaptation of these systems. Extensive literature review of implementation phase has been done to prepare a CSF framework. Three hundred Indian cases have been analyzed to see the relevance of these CSFs in the Indian context. Moreover the comparison of CSFs in Indian context with that of global counterparts reveals differences in relative rankings of these factors. Nonetheless all the CSFs identified shows relevance in the Indian context.
previous article Newer Approach to Create Flexible Business Architecture of Modern Enterprise
next article Critical Factors for Successful Implementation of E-governance Programs: A Case Study of HUDA

Dont have a licence yet? Then find out more about our products and how to get one now:

Springer Professional "Wirtschaft+Technik"

Online-Abonnement

Mit Springer Professional "Wirtschaft+Technik" erhalten Sie Zugriff auf:

  • über 102.000 Bücher
  • über 537 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Maschinenbau + Werkstoffe
  • Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

inform now

Springer Professional "Wirtschaft"

Online-Abonnement

Mit Springer Professional "Wirtschaft" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 340 Zeitschriften

aus folgenden Fachgebieten:

  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Versicherung + Risiko




Jetzt Wissensvorsprung sichern!

inform now
Literature
Aladwani, A. (2001). Change management strategies for successful ERP implementation. Business Process Management Journal, 7, 266.CrossRef
Ali, M., & Xie, Y. (2012). The quest for successful implementation: A new dynamic model for ERP Systems Implementation Innovation. International Journal of Innovations in Business, 1(2), 113–133.
Allen, D. (1997). Multisite implementation: Special strategies. APICS 1997 International Conference Proceedings (pp. 551–555). Church, VA.
Al-Mashari, M. (2002). Enterprise resource planning (ERP) systems: A reserch agenda. Industrial Management & Data Systems, 102(3), 165–170.
Al-Mashari, M., & Zairi, M. (2000). The effective application of SAP R/3: A proposed model of best practice. Logistics Information Management, 13(3), 156–166.
Al-Mashari, M., Al-Mudimigh, A., & Zairi, M. (2003). Enterprise resource planning: A taxonomy of critical factors. European Journal of Operational Research, 146, 352–364.CrossRef
Bajwa, D. S., Garcia, J. E., & Mooney, T. (2004). An Integrative framework for the assimilation of Enterprise Resource Planning Systems: Phases, Antecedents and Outcomes. Journal of Computer Information Systems, 44(3), 81–90.
Barker, T., & Frolick, M. N. (2003). ERP implementation failure: A case study. Information Systems Management Journal, 20(4), 43–49.CrossRef
Bingi, P., Sharma, M. K., & Godla, J. K. (1999). Critical issues affecting an ERP implementation. Information Systems Management, 16(3), 7–14.CrossRef
Burn, J., & Ash, C. (2005). A dynamic model of e-business strategies for ERP enabled organistions. Industrial Management & Data Systems, 105(8), 1084–1095.
Buverud, H., Fuglseth, A. M., & Grønhaug, K. (2011). Critical success factors for ERP system implementation revisited. NOKOBIT, 2011, 181–194.
Cantu, R. (1999). A framework for implementing enterprise resource planning systems in small manufacturing companies. San Antonio: Master’s Thesis, St. Mary’s University.
Dembla, P. (1999). Enterprise resource planning: business drivers and critical success factors. Singapore: 3rd Annual SAP Asia Pacific.
Ehie, I. C., & Madsen, M. (2005). Identifying critical issues in enterprise resource planning (ERP) implementation. Computers in Industry, 56, 545–557.CrossRef
Esteves, J., & Bohorquez, V. (2007). An updated ERP systems annotated bibliography: 2001–2005. Communication of the Association for Information Systems, 19, 386–446.
Finney, S., & Corbett, M. (2007). ERP implementation: A compilation and analysis of critical success factors. Business Process Management Journal, 13(3), 329–347.CrossRef
García-Sánchez, N., & Pérez-Bernal, L. E. (2007). Determination of critical success factors in implementing an ERP system: A field study in Mexican enterprises: View from practice. Information Technology for Development, 13(3), 293–309.CrossRef
Gargeya, V. B., & Brady, C. (2005). Success and failure factors of adopting SAP in ERP system implementation. Business Process Management Journal, 11(5), 501–516.CrossRef
Ho, C.-F., Wu, W.-H., & Tai, Y.-M. (2004). Strategies for adaptation of ERP systems. Industrial Management & Data Systems, 104(3), 234–251.
Holland, C. P., & Light, B. (1999). A critical success factor model for ERP implementation. IEEE Software, 16(3), 30–36.
Huang, Z. (2010). A compilation research of ERP implementation critical success factors. Issues in Information Systems, 11(1), 507–512.
Jafari, S., Osman, M., Yusuff, R., & Tang, S. (2006). ERP systems implementation in Malaysia: The importance of critical success factors. International Journal of Engineering and Technology, 3(1), 125–131.
Jarrar, Y. F., Al-Mudimigh, A., & Zairi, M. (2000). ERP implementation critical success factors—the role and impact of business process management. Proceedings of the 2000 IEEE International Conference on Management of Innovation and Technology. Singapore.
Karimi, J., Somers, T. M., & Bhattacherjee, A. (2007). The role of information systems resources in ERP capability building and business process outcomes. Journal of Management Information Systems, 24(2), 221–260.
Kraemmerand, P., Moller, C., & Boer, H. (2003). ERP implementation: An integrated process of radical change and continuous learning. Production Planning and Control, 14(4), 228–248.CrossRef
Leon, A. (2009). Enterprise resource planning. New Delhi: Tata McGraw Hill.
Mandal, P., & Gunasekaran, A. (2003). Issues in implementing ERP: A case study. European Journal of Operational Research, 146, 274–283.CrossRef
Motwani, J., Subramanian, R., & Gopalakrishna, P. (2005). Critical factors for successful ERP implementation: Exploratory findings from four case studies. Computers in Industry, 56, 529–544.CrossRef
Muscatello, J. R., & Chen, I. J. (2008). Enterprise resource planning (ERP) implementations: Theory and practice. International Journal of Enterprise Information Systems, 4(1), 63–78.CrossRef
Nah, F. F.-H., Lau, J. L.-S., & Kuang, J. (2001). Critical factors for successful implementation of enterprise systems. Business Process Management, 7(3), 285–296.CrossRef
Ngai, E., Law, C., & Wat, F. (2008). Examining the critical success factors in the adoption of enterprise resource planning. Computers in Industry, 59, 548–564.CrossRef
Parr, A., & Shanks, G. (2000). A model of ERP project implementation. Journal of Information Technology, 15(4), 289–303.
Piturro, M. (1999). How midsize companies are buying ERP. Journal of Accountancy, 188(3), 41–48.
Ramayah, T., & Sawaridass, A. Y. (2010). Critical success factors in ERP systems implementation: Results from an exploratory study. Global Journal of Enterprise Information System, 1(2), 5–10.
Rao, S. S. (2000). Enterprise resource planning: Business needs and technologies. Industrial Management & Data Systems, 100(2), 81–88.
Roberts, H., & Barrar, P. (1992). MRPII implementation: Key factors for success. Computer Integrated Manufacturing Systems, 5(1), 31–38.
Robey, D., Ross, J. W., & Boudreau, M.-C. (2002). Learning to implement enterprise systems: An exploratory study of the dialectics of change. Journal of Management Information Systems, 19(1), 17–46.
Rockart, J. (1979). Chief executives define their own data needs. Harvard Business Review, 57(2), 81–93.
Ross, J., & Vitale, M. (2000). The ERP revolution: Surviving vs thriving. Information Systems Frontiers, 2, 233.CrossRef
Sammon, D., Adam, F., & Carlsson, S. (2009). CSF relationships in ERP project implementations: A collective case study. Proceedings of the Fifteenth Americas Conference on Information Systems. San Francisco.
Sathisha, S., Pan, S. L., & Raman, K. S. (2003). A Stakeholder perspective of enterprise systems. 7th Pacific Asia Conference on Information Systems, (pp. 669–682). Adelaide.
Schubert, P., & Williams, S. P. (2009). An extended framework for comparing expectations and realized benefits of enterprise systems implementations. In Proceedings of the 15th Americas Conference on Information Systems (AMCIS 2009 Proceedings) (p. Article 751). San Francisco.
Scott, J. E., & Vessey, I. (2000). Implementing enterprise resource planning systems: The role of learning from failure. Information Systems Frontiers, 2(2), 213–232.
Seidel, G., & Back, A. (2009). Success factor validation for Global ERP Programmes. 17th European Conference on Information Systems, pp. 1–13.
Snider, B., da Silveira, G. J., & Balakrishnan, J. (2009). ERP implementation at SMEs: Analysis of five Canadian cases. International Journal of Operations and Production Management, 29(1), 4–29.CrossRef
Somers, T. M., & Nelson, K. (2001). The impact of critical success factors across the stages of enterprise resource planning implementations. Proceedings of the 34th Hawaii International Conference on System Sciences, (pp. 1–10).
Somers, T. M., Nelson, K., & Karimi, J. (2003). Confirmatory factor analysis of the end-user computing satisfaction instrument: Replication within an ERP Domain. Decision Sciences, 34(3), 595–621.CrossRef
Sumner, M. R., & Bradley, J. (2009). CSF’s for implementing ERP within SME’s. Proceedings of the Fifteenth Americas Conference on Information Systems. San Francisco.
Sun, A. Y., Yazdani, A., & Overend, J. D. (2005). Achievement assessment for enterprise resource planning (ERP) system implementations based on critical success factors (CSFs). International Journal of Production Economics, 98, 189–203.CrossRef
Umble, E. J., Haft, R. R., & Umble, M. M. (2003). Enterprise resource planning: Implementation procedures and critical success factors. European Journal of Operational Research, 146, 241–257.CrossRef
Willcocks, L. P., & Sykes, R. (2000). The role of the CIO and IT function in ERP. Communications of the ACM, 43(4), 33–38.CrossRef
Woo, H. S. (2007). Critical success factors implementing ERP: the cause of a Chinese electronics manufacturer. Journal of Manufacturing Technology Management, 18(4), 431–442.CrossRef
Xue, Y., Liang, H., Boulton, W. R., & Snyder, C. A. (2005). ERP implementation failures in China: Case studies with implications for ERP. International Journal of Production Economics, 97(3), 279–295.CrossRef
Yokota, A. (2007). Statistical analysis of critical success factors for successful ERP implementation. Bulletin of Yonezawa Women’s Junior College, 42, 65–79.
Yu, C.-S. (2005). Causes influencing the effectiveness of post-implementation ERP system. Industrial Management & Data Systems, 105(1), 115–132.
Zaitar, Y., & Ouzarf, M. (2012). ERP Projects: Key success factors and risk of failure a proposed model of governance of enterprise resource planning. International Journal of Computer Applications, 46(8), 34–39.
Zhang, L., Lee, M. K., Zhang, Z., & Banerjee, P. (2003). Critical success factors of enterprise resource planning systems implementation success in China. Proceedings of the 36th Hawaii International Conference on System Sciences. IEEE.
Metadata
Title
Compilation of Critical Success Factors in Implementation of Enterprise Systems: A Study on Indian Organisations
Authors
Naim Ahmad
Abid Haleem
Asif Ali Syed
Publication date
01-12-2012
Publisher
Springer-Verlag
Published in
Global Journal of Flexible Systems Management / Issue 4/2012
Print ISSN: 0972-2696
Electronic ISSN: 0974-0198
DOI
https://doi.org/10.1007/s40171-013-0019-8

Other articles of this Issue 4/2012

Global Journal of Flexible Systems Management 4/2012 Go to the issue

Original Article

Critical Factors for Successful Implementation of E-governance Programs: A Case Study of HUDA

Original Article

Newer Approach to Create Flexible Business Architecture of Modern Enterprise

Editorial

Business Planning: the Flowing Stream Strategy Way

Original Article

The Impact of Domestic Mergers and Acquisitions on Acquirer Shareholders’ Wealth in India

Original Article

Strategic Change for Growth: A Case of Construction Company in India

Premium Partner

    Image Credits