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Published in:
2022 | OriginalPaper | Chapter
47. Concluding Remarks
Author : Patrick Meyer
Published in: Managing Robotics in Retail
Publisher: Springer Fachmedien Wiesbaden
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Abstract
This dissertation is entitled Managing Robotics in Retail: A Service Systems Perspective. It explains how SRs can be managed in brick-and-mortar dominated retail service systems to allow for key stakeholders' adoption and to foster value co-creation. Five studies were conducted to elaborate on this hitherto unexplored and relevant topic.