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Published in:
2022 | OriginalPaper | Chapter
29. Conclusion and Summary
Author : Patrick Meyer
Published in: Managing Robotics in Retail
Publisher: Springer Fachmedien Wiesbaden
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Abstract
Research on SRs has primarily concentrated on programming issues, such as emotion recognition or behavior patterns, or on customer’s attitude towards SRs. Service robotic research hardly focused on FSEs’ perceptions of SRs within a retail service system, although more research is required. The study is among the first to perform an in-depth exploration of aspects related to FSEs’ SR adoption.