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Journal of the Academy of Marketing Science

25-03-2024 | Correction

Correction: Soothing the unsatisfied or pleasing the satisfied? The effects of managerial responses to positive versus negative reviews on customer ratings and financial performance

Authors: Jiajun Wu, Jun Ye, Junhong Chu

Published in: Journal of the Academy of Marketing Science

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Excerpt

Correction to: Journal of the Academy of Marketing Science …

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Metadata
Title
Correction: Soothing the unsatisfied or pleasing the satisfied? The effects of managerial responses to positive versus negative reviews on customer ratings and financial performance
Authors
Jiajun Wu
Jun Ye
Junhong Chu
Publication date
25-03-2024
Publisher
Springer US
Published in
Journal of the Academy of Marketing Science
Print ISSN: 0092-0703
Electronic ISSN: 1552-7824
DOI
https://doi.org/10.1007/s11747-024-01019-8