Skip to main content
Disciplines
Automotive Business IT + Informatics Construction + Real Estate Electrical Engineering + Electronics Energy + Sustainability Insurance + Risk Finance + Banking Management + Leadership Marketing + Sales Mechanical Engineering + Materials
Events
DE
EN
Books
Journals
Topic Page
Marketing
Start single access now
Access for companies
EXTENDED SEARCH
Log in
Top
Published in:
Introduction Read chapter Read first chapter

2015 | OriginalPaper | Chapter

3. Culture and Communication

Author : Chitra Sharma

Published in: Business Process Transformation

Publisher: Springer India

Log in

Activate our intelligent search to find suitable subject content or patents.

search-config
loading …

Abstract

Culture and communication are the soft tans which impact how the organization thinks, feels, and adjusts to the transformed process and makes them vital in the “Process Tangram.” Transformation requires people to adapt to the changing environment. Culture and communication help in achieving the same. Culture is divided into value system, organization structure, motivation, change management, conflict management, and capability development. Communication is divided into engagement strategy, stakeholder analysis, communication plan, identification of barriers to communication, communication package, and feedback and evaluation.

Dont have a licence yet? Then find out more about our products and how to get one now:

Springer Professional "Wirtschaft+Technik"

Online-Abonnement

Mit Springer Professional "Wirtschaft+Technik" erhalten Sie Zugriff auf:

  • über 102.000 Bücher
  • über 537 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Maschinenbau + Werkstoffe
  • Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

inform now

Springer Professional "Technik"

Online-Abonnement

Mit Springer Professional "Technik" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 390 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Maschinenbau + Werkstoffe




 

Jetzt Wissensvorsprung sichern!

inform now

Springer Professional "Wirtschaft"

Online-Abonnement

Mit Springer Professional "Wirtschaft" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 340 Zeitschriften

aus folgenden Fachgebieten:

  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Versicherung + Risiko




Jetzt Wissensvorsprung sichern!

inform now
previous chapter Transformation Program, Triggers, Goals, and Tools and Techniques
next chapter Success Factors
Literature
Adams JS (1963) Towards an understanding of inequality. J Abnorm Norm Soc Psychol 67:422–436CrossRef
Cameron KS, Quinn RE (2006) Diagnosing and changing organizational culture – based on competing values framework. Wiley, San Francisco
Colquitt JA, Lepine JA, Wesson MJ (2013) Organizational behavior improving performance & commitment in the workplace. McGraw-Hill Irwin, New York
Gamble TK, Gamble M (2013) Communication works. McGraw-Hill, New York
Ginsberg G (2008) Melcrum’s top international communication case studies: an anthology of best selling research to tackle key communication issues. Melcrum Publishing, London
Gupta M (2009) Principles of management. PHI Learning Pvt. Ltd, New Delhi
Harigopal K (1995) Conflict management – managing interpersonal conflict. Oxford and IBH Publishing, New Delhi
McShane SL, Glinow MAV, Sharma RR (2011) Organizational behavior emerging knowledge and practice for the real world. Tata McGraw-Hill, Boston
Newstrom JW (2007) Organizational behavior human behavior at work. McGraw-Hill, New York
Pondy LR (1972) Organizational conflict: concepts and models. In: Thomas JM, Bennis WG (eds) Management of change & conflict. Penguin, Harmondsworth, pp 360–366
Redding G, Bond MH, Witt MA (2014) Culture and the business systems of Asia. In: Witt MA, Redding G (eds) The Oxford handbook of Asian business systems. Oxford University Press, Oxford, pp 358–382
Riel CBMV (2012) The alignment factor: leveraging the power of total stakeholder support. Routledge, London
Schein EH (2010) Organizational culture and leadership. Wiley, San Francisco
Ulrich RA, Wieland GF (1976) Organization theory and design. Richard D Irwin Inc, Homewood
Vroom VH (1964) Work and motivation. Wiley, New York
Weiss JW (2001) Organizational behavior and change, managing diversity, cross-cultural dynamics, and ethics. South Western College Publishing, Cincinnati
Bamrough J, Reeves M (2003) The HR management manual, training your staff, evaluation of training. Penguin Books, New Delhi
Cameron KS, Duton JE, Quinn RE (eds) (2003) Positive organizational scholarship – foundations of a new discipline. Berret-Koehler Publishers Inc., San Francisco
Coghlan D, Rashford NS (2007) Organization change and strategy. Routledge Taylor and Francis Group, Cornwall, UK
Colquitt JA, Lepine JA, Wesson MJ (2013) Organizational behavior improving performance & commitment in the workplace. McGraw-Hill Irwin, New York
Ginsberg G (2008) Melcrum’s top international communication case studies: an anthology of best-selling research to tackle key communication issues. Melcrum Publishing, London
Giri AK (1999) Values ethics and business challenges for education and management. Rawat Publications, Jaipur
Guirdham M (2005) Communication across cultures at work. Palgrave Macmillan, Houndmills
Harvard Business Review on The Innovative Enterprise (2003) Harvard Business School Publishing Corporation, Boston
Harvard Business Review on Turnarounds (2001) Harvard Business School Press, Boston
Holliday A, Hyde M, Kullman J (2004) Intercultural communication an advanced resource book. Routledge Taylor and Francis Group, London/New York
Ingham J (2007) Strategic human capital management creating value through people. An Elsevier Imprint, Butterworth-Heinmann, Malden
Jardins JD (2006) An introduction to business ethics. McGraw-Hill International Edition, Boston
Jones P (2008) Communicating strategy. Gower Publishing Limited, Aldershot
Kenton B, Penn S (2009) Change conflict and community – challenging thought and action. Elsevier Limited, Butterworth-Heinemann, Amsterdam
Kirton G, Greene AM (2010) The dynamics of managing diversity, a critical approach. Elsevier Imprint, Amsterdam
Liu S, Volcic Z, Gallois C (2011) Introducing intercultural communication. Sage, London
Luthans F (2005) Organization behavior. McGraw-Hill International Edition, Boston
Martin J (2002) Organizational culture mapping the terrain. Sage, Thousand OaksCrossRef
Neuliep JW (2011) Intercultural communication – a contextual approach. Sage, Thousand Oaks
Newstrom JW (2007b) Organizational behavior, human behavior at work. McGraw-Hill, New York
Ott JS (1989) The organizational culture perspective. Brooks Cole Publishing Company, Pacific Grove
Parker M (2000) Organizational culture and identity. Sage, London
Phegan B (1996) Developing your company culture – the joy of leadership. Business Publications Inc., Mumbai
Pheysey DC (1993) Organizational cultures – types and transformations. Routledge, London
Phillips JJ, Friedman W (2008) Communication and implementation – sustaining the practice. Wiley, San Francisco
Riel CBMV (2012b) The alignment factor: leveraging the power of total stakeholder support. Routledge, London
Ritti RR (1998) The ropes to skip and the ropes to know fifth edition, Studies in organizational behavior. Wiley, New York
Samovar LA, Porter RE, McDaniel ER (2007) Communication between cultures. Thomson Wadsworth, Belmont
Schein E (2009) Corporate culture survival guide. Jossey-Bass, a Wiley company, San Francisco
Sharma RR (2012) Change Management and organizational transformation. Tata McGraw-Hill Education Private Limited, New Delhi
Stanford N (2011) Organization culture getting it right. The Economist in association with Profile Books Limited, London
Thomas CC (1992) Transforming the company – bridging the gap between management myth and corporate reality. Kogan Page, London
Thomas CC (2004) Transforming the company – manage change, compete win. Kogan Page, London
Varkkey B, Brahma G, Ghoshal S (2004) Building business capability, perform or perish. Business Pub Inc/Bpi India Pvt Ltd, New Delhi
Ybema S, Yanow D, Sabelis I (eds) (2011) Organizational culture, volume II. An Elgar research collection, Cheltenham
Metadata
Title
Culture and Communication
Author
Chitra Sharma
Copyright Year
2015
Publisher
Springer India
Book
Business Process Transformation

Print ISBN: 978-81-322-2348-1

Electronic ISBN: 978-81-322-2349-8

Copyright Year: 2015

DOI
https://doi.org/10.1007/978-81-322-2349-8_3

Premium Partner

    Image Credits