Decision Support Systems Implementation Research: Review of the Current State and Future Directions

Decision supports systems have been researched since the early 1970’s. The architecture of DSS has been heavily shaped and influenced by Sprague and Carlson (1982) and Keen and Scott Morton (1978). Sprague and Carlson’s roles in building the DSS architecture have been in the areas of studying data, dialogue, and model components of a decision support system (also known as the data-dialogue-model (DDM) paradigm). Meanwhile, Keen and Scott Morton have laid the foundation for the study of various issues in designing, implementing, and evaluating decision support systems from an organizational perspective.