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06-06-2023 | Review article

Development of a citizen participation public service innovation model based on smart governance

Authors: Soon Goo Hong, DonHee Lee

Published in: Service Business | Issue 3/2023

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Abstract

This study explores an efficient approach to providing customized public services through a smart governance-based public service innovation model (SG-PSIM) that combines intelligent technology and co-creation. Multiple methodological approaches are applied to develop and evaluate the proposed SG-PSIM. Intelligent methodologies that can support the public service policy process are discussed, and the applicability of the SG-PSIM is demonstrated through four case studies. The study results showed that SG-PSIM can effectively collect the opinions of citizens in diverse ways and provide opportunities for citizens to actively participate in the development of public service policies.

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Title: Development of a citizen participation public service innovation model based on smart governance
Authors: Soon Goo Hong
DonHee Lee
Publication date: 06-06-2023
Publisher: Springer Berlin Heidelberg
Published in: Service Business / Issue 3/2023
Print ISSN: 1862-8516
Electronic ISSN: 1862-8508
DOI: https://doi.org/10.1007/s11628-023-00536-w

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