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Published in:
2020 | OriginalPaper | Chapter
EDP Comercial: Sales and Service Digitization
Author : Ricardo Henriques
Published in: Process Mining in Action
Publisher: Springer International Publishing
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Energias de Portugal (EDP) is aiming to become a digital utility provider. Process Mining plays a pivotal role in the digital transformation journey and helps to transform the sales to debt cycle including onboarding, billing, debt management, and customer care. It provides insights into real-world activities and customer behaviors that help to reshape the way to do business. Customer experience visualization and cross-silo transparency allows new ways to analyze actual processes and provides a foundation to boost business efficiency.