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2016 | OriginalPaper | Chapter

How Facial Expressions and Small Talk May Influence Trust in a Robot

Authors : Raul Benites Paradeda, Mojgan Hashemian, Rafael Afonso Rodrigues, Ana Paiva

Published in: Social Robotics

Publisher: Springer International Publishing

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Abstract

In this study, we address the level of trust that a human being displays during an interaction with a robot under different circumstances. The influencing factors considered are the facial expressions of a robot during the interactions, as well as the ability of making small talk. To examine these influences, we ran an experiment in which a robot tells a story to a participant, and then asks for help in form of donations. The experiment was implemented in four different scenarios in order to examine the two influencing factors on trust. The results showed the highest level of trust gained when the robot starts with small talk and expresses facial expression in the same direction of storytelling expected emotion.

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Title: How Facial Expressions and Small Talk May Influence Trust in a Robot
Authors: Raul Benites Paradeda
Mojgan Hashemian
Rafael Afonso Rodrigues
Ana Paiva
Publisher: Springer International Publishing
Book: Social Robotics
Print ISBN: 978-3-319-47436-6

Electronic ISBN: 978-3-319-47437-3

Copyright Year: 2016
DOI: https://doi.org/10.1007/978-3-319-47437-3_17

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