Advertisement
Published in:
2015 | OriginalPaper | Chapter
Impact of Servant Leadership on Ethical Climate, Supervisor Conflict, and Organizational Outcomes
Authors : Fernando Jaramillo, Fabrizio Noboa
Published in: Marketing Dynamism & Sustainability: Things Change, Things Stay the Same…
Publisher: Springer International Publishing
Activate our intelligent search to find suitable subject content or patents.
Select sections of text to find matching patents with Artificial Intelligence. powered by
Select sections of text to find additional relevant content using AI-assisted search. powered by
Precepts from servant leadership theory are used to tests a model that links servant leadership with interpersonal conflict with the supervisor, ethical climate, and organizational outcomes. Study findings show that servant leadership is conducive to lower levels of interpersonal conflict with the supervisor and higher ethical climate perceptions. Conflict with the supervisor affects work-family conflict and felt stress, eventually impacting job satisfaction and turnover intention. The model was tested with survey responses from 85 frontline employees working for an airline in South America.