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Published in:
2018 | OriginalPaper | Chapter
Implementation Factors of Automated Fare Collection Systems: Case Study Based on Silesian Public Services Card Example
Author : Anna Urbanek
Published in: Advanced Solutions of Transport Systems for Growing Mobility
Publisher: Springer International Publishing
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Abstract
The implementation of automated fare collection systems for urban public transport services, in particular in big cities and metropolises, is a complex process. A new solution, especially at the very beginning, on the users side is related to fears or additional actions, which previously did not exit – in the case of paper carriers. It is possible to specify here the necessity to perform actions related to ordering and collecting the card, reading the card when entering and leaving vehicles, or the fear of safe processing of data originating in the card systems. At the same time the new solution is a source of real benefits – new fares are available and the ticket purchase is much easier. The acceptance of the solution being implemented depends on many factors that should be considered. The paper, based on the data related to cards issuing and ticket sales, presents the process and factors conditioning the implementation of one of largest IT projects in the urban public transport.