Skip to main content
Top
Published in: Universal Access in the Information Society 3/2006

01-03-2006 | LONG PAPER

Individual differences and behavioral metrics involved in modeling web navigation

Authors: Ion Juvina, Herre van Oostendorp

Published in: Universal Access in the Information Society | Issue 3/2006

Log in

Activate our intelligent search to find suitable subject content or patents.

search-config
loading …

Abstract

This paper presents an empirical study aiming at investigating individual differences and behavioral metrics involved in modeling web navigation. Factors that have an influence on web navigation behavior were identified with the aid of task analysis, and their relevance in predicting task outcomes (performance, satisfaction, perceived disorientation) was tested with the aid of multiple regression analysis. Several types of navigation metrics were calculated based on web logging data and used as indicators of user characteristics and task outcomes. Results show that spatial-semantic cognitive mechanisms seem to be crucial in adequately performing web navigation tasks. The fact that user characteristics and task outcomes can be estimated with reasonable accuracy based on navigation metrics suggests the possibility of building adaptive navigation support in web applications.

Dont have a licence yet? Then find out more about our products and how to get one now:

Springer Professional "Wirtschaft+Technik"

Online-Abonnement

Mit Springer Professional "Wirtschaft+Technik" erhalten Sie Zugriff auf:

  • über 102.000 Bücher
  • über 537 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Maschinenbau + Werkstoffe
  • Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

Springer Professional "Technik"

Online-Abonnement

Mit Springer Professional "Technik" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 390 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Maschinenbau + Werkstoffe




 

Jetzt Wissensvorsprung sichern!

Springer Professional "Wirtschaft"

Online-Abonnement

Mit Springer Professional "Wirtschaft" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 340 Zeitschriften

aus folgenden Fachgebieten:

  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Versicherung + Risiko




Jetzt Wissensvorsprung sichern!

Literature
1.
go back to reference Lazar J (2003) The World Wide Web. In: Jacko J, Sears A (eds) The human-computer interaction handbook: fundamentals, evolving technologies and emerging applications. Lawrence Erlbaum, Mahwah, pp 714–730 Lazar J (2003) The World Wide Web. In: Jacko J, Sears A (eds) The human-computer interaction handbook: fundamentals, evolving technologies and emerging applications. Lawrence Erlbaum, Mahwah, pp 714–730
2.
go back to reference Ivory M, Hearst M (2001) State of the art in automating usability evaluation of user interfaces. ACM Comput Surveys 33(4):1–47CrossRef Ivory M, Hearst M (2001) State of the art in automating usability evaluation of user interfaces. ACM Comput Surveys 33(4):1–47CrossRef
3.
go back to reference Conklin J (1987) Hypertext: an introduction and survey. IEEE Comput Mag 20(9):17–41 Conklin J (1987) Hypertext: an introduction and survey. IEEE Comput Mag 20(9):17–41
4.
go back to reference Eveland WP Jr, Dunwoody S (1998) Users and navigation patterns of a science World Wide Web site for the public. Public Understand Sci 7:285–311CrossRef Eveland WP Jr, Dunwoody S (1998) Users and navigation patterns of a science World Wide Web site for the public. Public Understand Sci 7:285–311CrossRef
5.
go back to reference MacGregor S (1999) Hypermedia navigation profiles: cognitive characteristics and information processing strategies. J Educ Comput Res 20(2):189–206CrossRef MacGregor S (1999) Hypermedia navigation profiles: cognitive characteristics and information processing strategies. J Educ Comput Res 20(2):189–206CrossRef
6.
go back to reference Draper SW (1999) Supporting use, learning, and education. J comput documen 23(2):19–24MathSciNet Draper SW (1999) Supporting use, learning, and education. J comput documen 23(2):19–24MathSciNet
7.
go back to reference Chen C (2001) Individual differences in a spatial-semantic virtual environment. J Am Soc Inform Sci 51(6):529–542CrossRef Chen C (2001) Individual differences in a spatial-semantic virtual environment. J Am Soc Inform Sci 51(6):529–542CrossRef
8.
go back to reference Stanney KM, Salvendy G (1995) Information visualization; assisting low spatial individuals with information access tasks through the use of visual mediators. Ergonomics 38(6):1184–1198CrossRef Stanney KM, Salvendy G (1995) Information visualization; assisting low spatial individuals with information access tasks through the use of visual mediators. Ergonomics 38(6):1184–1198CrossRef
9.
go back to reference Westerman SJ (1995) Computerized information retrieval: individual differences in the use of spatial vs nonspatial navigational information. Perceptual Motor Skills 81:771–786 Westerman SJ (1995) Computerized information retrieval: individual differences in the use of spatial vs nonspatial navigational information. Perceptual Motor Skills 81:771–786
10.
go back to reference Sjolinder M (1998) Individual differences in spatial cognition and hypermedia navigation. In: Towards a framework for design and evaluation of navigation in electronic spaces. Swedish Institute of Computer Science Sjolinder M (1998) Individual differences in spatial cognition and hypermedia navigation. In: Towards a framework for design and evaluation of navigation in electronic spaces. Swedish Institute of Computer Science
11.
go back to reference Neerincx MA, Pemberton S, Lindenberg J (1999) U-WISH Web usability: methods, guidelines and support interfaces. TNO Human Factors Research Institute, Soesterberg Neerincx MA, Pemberton S, Lindenberg J (1999) U-WISH Web usability: methods, guidelines and support interfaces. TNO Human Factors Research Institute, Soesterberg
13.
go back to reference Byrne MD (2003) Cognitive Architecture. In: Jacko J, Sears A (eds) The human-computer interaction handbook: Fundamentals, evolving technologies and emerging applications. Lawrence Erlbaum, Mahwah, pp 97–117 Byrne MD (2003) Cognitive Architecture. In: Jacko J, Sears A (eds) The human-computer interaction handbook: Fundamentals, evolving technologies and emerging applications. Lawrence Erlbaum, Mahwah, pp 97–117
14.
go back to reference Card SK, Pirolli P, Van Der Wege M, Morrison JB, Reeder RW, Schraedley PK, Boshart J (2001) Information scent as a driver of web behavior graphs: results of a protocol analysis method for web usability. SIGCHI’01. ACM Seattle Card SK, Pirolli P, Van Der Wege M, Morrison JB, Reeder RW, Schraedley PK, Boshart J (2001) Information scent as a driver of web behavior graphs: results of a protocol analysis method for web usability. SIGCHI’01. ACM Seattle
15.
go back to reference Kieras DE, Meyer DE (1997) An overview of the EPIC architecture for cognition and performance with application to human-computer interaction. Hum Comput Interact 12:391–438CrossRef Kieras DE, Meyer DE (1997) An overview of the EPIC architecture for cognition and performance with application to human-computer interaction. Hum Comput Interact 12:391–438CrossRef
16.
go back to reference Kitajima M, Blackmon MH, Polson PG (2000) A comprehension-based model of web navigation and its application to web usability analysis, in people and computers XIV. Springer, Berlin Heidelberg New York, pp 357–373 Kitajima M, Blackmon MH, Polson PG (2000) A comprehension-based model of web navigation and its application to web usability analysis, in people and computers XIV. Springer, Berlin Heidelberg New York, pp 357–373
17.
go back to reference Landauer TK, Foltz PW, Laham D (1998) Introduction to latent semantic analysis. Discourse Process 25:259–284CrossRef Landauer TK, Foltz PW, Laham D (1998) Introduction to latent semantic analysis. Discourse Process 25:259–284CrossRef
18.
go back to reference Blackmon MH et al (2002) Cognitive walkthrough for the Web. In: CHI 2002. ACM, Minneapolis Blackmon MH et al (2002) Cognitive walkthrough for the Web. In: CHI 2002. ACM, Minneapolis
19.
go back to reference Jameson A (2003) Adaptive interfaces and agents. In: Jacko J, Sears A (eds) The human-computer interaction handbook: fundamentals, evolving technologies and emerging applications. Lawrence Erlbaum, Mahwah, pp 305–330 Jameson A (2003) Adaptive interfaces and agents. In: Jacko J, Sears A (eds) The human-computer interaction handbook: fundamentals, evolving technologies and emerging applications. Lawrence Erlbaum, Mahwah, pp 305–330
20.
go back to reference Morrison JB, Pirolli P, Card SK (2000) A taxonomic analysis of what World Wide Web activities significantly impact people’s decisions and actions. UIR Technical report UIR-R-2000–17, Xerox PARC Morrison JB, Pirolli P, Card SK (2000) A taxonomic analysis of what World Wide Web activities significantly impact people’s decisions and actions. UIR Technical report UIR-R-2000–17, Xerox PARC
21.
go back to reference Pirolli P, Card SK (1999) Information foraging. Psychological Rev 106(4):643–675CrossRef Pirolli P, Card SK (1999) Information foraging. Psychological Rev 106(4):643–675CrossRef
22.
go back to reference ISO 9241 - 11 Ergonomic requirements for office work with VDT’s—guidance on usability ISO 9241 - 11 Ergonomic requirements for office work with VDT’s—guidance on usability
23.
go back to reference Reason J (1990) Human error. Cambridge university press, Cambridge Reason J (1990) Human error. Cambridge university press, Cambridge
24.
go back to reference van Oostendorp H, Walbeehm BJ (1995) Towards modelling exploratory learning in the context of direct manipulation interfaces. Interact Comput 7(1):3–24CrossRef van Oostendorp H, Walbeehm BJ (1995) Towards modelling exploratory learning in the context of direct manipulation interfaces. Interact Comput 7(1):3–24CrossRef
25.
go back to reference Herder E, Van Dijk B (2004) Site structure and user navigation: models, measures and methods. In: Chen SY, Magoulas GD (eds) Adaptable and Adaptive Hypermedia Systems. Idea Group Publishing, pp 19–34 Herder E, Van Dijk B (2004) Site structure and user navigation: models, measures and methods. In: Chen SY, Magoulas GD (eds) Adaptable and Adaptive Hypermedia Systems. Idea Group Publishing, pp 19–34
26.
go back to reference Botafogo RA, Rivlin E, Shneiderman B (1992) Structural analysis of hypertexts: identifying hierarchies and useful metrics. ACM Trans Inform Syst 10(2):142–180CrossRef Botafogo RA, Rivlin E, Shneiderman B (1992) Structural analysis of hypertexts: identifying hierarchies and useful metrics. ACM Trans Inform Syst 10(2):142–180CrossRef
27.
go back to reference Hilgard ER (1980) The trilogy of mind: Cognition, affection, and conation. J Histo Behav Sci 16:107–117CrossRef Hilgard ER (1980) The trilogy of mind: Cognition, affection, and conation. J Histo Behav Sci 16:107–117CrossRef
28.
go back to reference Atman KS (1982) The conation phenomenon. University of Pittsburgh School of Education, Pittsburgh Atman KS (1982) The conation phenomenon. University of Pittsburgh School of Education, Pittsburgh
29.
go back to reference Hershberger WAE (1989) Volitional action: conation and control. Advances in Psychology, vol 62. Elsevier Science, Amsterdam Hershberger WAE (1989) Volitional action: conation and control. Advances in Psychology, vol 62. Elsevier Science, Amsterdam
30.
go back to reference Wechsler D (1950) Cognitive, conative, and non-intellective intelligence. Am Psychol 5:78–83CrossRef Wechsler D (1950) Cognitive, conative, and non-intellective intelligence. Am Psychol 5:78–83CrossRef
31.
go back to reference Emmons R (1986) Personal strivings: an approach to personality and subjective well-being. J Personal Soc Psychol 51:1058–1068CrossRef Emmons R (1986) Personal strivings: an approach to personality and subjective well-being. J Personal Soc Psychol 51:1058–1068CrossRef
32.
go back to reference Mischel W (1996) From good intentions to willpower. In: Gollwitzer P, Bargh J (eds) The psychology of action. Guilford press, New York, pp 197–218 Mischel W (1996) From good intentions to willpower. In: Gollwitzer P, Bargh J (eds) The psychology of action. Guilford press, New York, pp 197–218
33.
go back to reference Huitt W (1999) Conation as an important factor of mind. Educational Psychology Interactive. Valdosta State University, Valdosta Huitt W (1999) Conation as an important factor of mind. Educational Psychology Interactive. Valdosta State University, Valdosta
34.
go back to reference Linderholm T (2002) Predictive inference generation as a function of working memory capacity and causal text constraints. Discour Process 34(3):259–280CrossRef Linderholm T (2002) Predictive inference generation as a function of working memory capacity and causal text constraints. Discour Process 34(3):259–280CrossRef
35.
go back to reference Pettijohn T (2002) Locus of control scale. Web Survey Pettijohn T (2002) Locus of control scale. Web Survey
37.
go back to reference Egger FN (2003) From interactions to tranzactions: designing the trust experience for business-to-consumer electronic commerce. Technische Universiteit Eindhoven, Eindhoven Egger FN (2003) From interactions to tranzactions: designing the trust experience for business-to-consumer electronic commerce. Technische Universiteit Eindhoven, Eindhoven
38.
go back to reference Miron EAM (2003) Analyzing the role of students’ goal orientation during their interaction with an ILE. In: HCT2003—the 7th human centred technology postgraduate workshop. HCT, Falmer, Brighton Miron EAM (2003) Analyzing the role of students’ goal orientation during their interaction with an ILE. In: HCT2003—the 7th human centred technology postgraduate workshop. HCT, Falmer, Brighton
39.
go back to reference Compeau DR, Higgins CA (1995) Computer self-efficacy: Development of a measure and initial test. MIS Quart 19(2):189CrossRef Compeau DR, Higgins CA (1995) Computer self-efficacy: Development of a measure and initial test. MIS Quart 19(2):189CrossRef
42.
go back to reference Ahuja JS, Webster J (2001) Perceived disorientation: an examination of a new measure to assess web design effectiveness. Interact Comput 14(1):15–29CrossRef Ahuja JS, Webster J (2001) Perceived disorientation: an examination of a new measure to assess web design effectiveness. Interact Comput 14(1):15–29CrossRef
44.
go back to reference Cockburn A, McKenzie B (2001) What do web users do? An empirical analysis of web use. Int J Hum Comput Stud 54(6):903–922MATHCrossRef Cockburn A, McKenzie B (2001) What do web users do? An empirical analysis of web use. Int J Hum Comput Stud 54(6):903–922MATHCrossRef
45.
go back to reference Rouet JF, Ros C, Jegou G, Metta S (2003) Locating relevant categories in web menues: effects of menu structure, aging and task complexity, in human-centred computing. Cognitive, Social and Ergonomic Aspects. In: Harris D, Duffy V, Smith M, Stephanidis C (eds) HCI International 2003—Conference Proceedings. Crete, Greece, Lawrence Erlbaum Associates, Publishers, Mahwah, pp 547–551 Rouet JF, Ros C, Jegou G, Metta S (2003) Locating relevant categories in web menues: effects of menu structure, aging and task complexity, in human-centred computing. Cognitive, Social and Ergonomic Aspects. In: Harris D, Duffy V, Smith M, Stephanidis C (eds) HCI International 2003—Conference Proceedings. Crete, Greece, Lawrence Erlbaum Associates, Publishers, Mahwah, pp 547–551
46.
go back to reference Juvina I, van Oostendorp H (2003) Human Factors in web-assisted personal finance. Human-centred computing. Cognitive, social and ergonomic aspects. In: Harris D, Duffy V, Smith M, Stephanidis C (eds) HCI International 2003—Conference Proceedings. Crete, Greece. Lawrence Erlbaum Associates Publishers, Mahwah, 3:477–481 Juvina I, van Oostendorp H (2003) Human Factors in web-assisted personal finance. Human-centred computing. Cognitive, social and ergonomic aspects. In: Harris D, Duffy V, Smith M, Stephanidis C (eds) HCI International 2003—Conference Proceedings. Crete, Greece. Lawrence Erlbaum Associates Publishers, Mahwah, 3:477–481
47.
go back to reference Takeishi A (2001) Bridging inter- and intra-firm boundaries: management of supplier involvement in automobile product development. Strategic Manage J 22(5):03–433CrossRef Takeishi A (2001) Bridging inter- and intra-firm boundaries: management of supplier involvement in automobile product development. Strategic Manage J 22(5):03–433CrossRef
48.
go back to reference Tucker P, Warr P (1996) Intelligence, elementary cognitive components, and cognitive styles as predictors of complex task performance. Personal Individual Differences 21(1):91–102CrossRef Tucker P, Warr P (1996) Intelligence, elementary cognitive components, and cognitive styles as predictors of complex task performance. Personal Individual Differences 21(1):91–102CrossRef
Metadata
Title
Individual differences and behavioral metrics involved in modeling web navigation
Authors
Ion Juvina
Herre van Oostendorp
Publication date
01-03-2006
Publisher
Springer-Verlag
Published in
Universal Access in the Information Society / Issue 3/2006
Print ISSN: 1615-5289
Electronic ISSN: 1615-5297
DOI
https://doi.org/10.1007/s10209-005-0007-7

Other articles of this Issue 3/2006

Universal Access in the Information Society 3/2006 Go to the issue

Premium Partner