Skip to main content
Top

2016 | OriginalPaper | Chapter

Innovation and Opportunities for Citizen Participation in Spanish Smart Cities

Authors : Xosé María Mahou-Lago, Enrique José Varela-Álvarez

Published in: Smarter as the New Urban Agenda

Publisher: Springer International Publishing

Activate our intelligent search to find suitable subject content or patents.

search-config
loading …

Abstract

Smart cities are a social, political, administrative, and technological phenomenon. The growth and consolidation of smart cities depends on sociotechnical conditions that implement 2.0 virtual platforms in specific sociopolitical and organizational contexts. To determine whether Spanish smart city Web portals facilitate fluid interaction between local administrations and citizens, we designed a study using heuristic test techniques to analyze Web portal usability in 20 Spanish smart cities. The objective was to identify the type and development level of electronic participation features on selected municipal Web sites.

Dont have a licence yet? Then find out more about our products and how to get one now:

Springer Professional "Wirtschaft+Technik"

Online-Abonnement

Mit Springer Professional "Wirtschaft+Technik" erhalten Sie Zugriff auf:

  • über 102.000 Bücher
  • über 537 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Maschinenbau + Werkstoffe
  • Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

Springer Professional "Wirtschaft"

Online-Abonnement

Mit Springer Professional "Wirtschaft" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 340 Zeitschriften

aus folgenden Fachgebieten:

  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Versicherung + Risiko




Jetzt Wissensvorsprung sichern!

Footnotes
1
This is in contrast with other methods such as the “accessibility test,” for which the main automatic research applications (Cynthia Says®, eXaminator®, hera®, Truwex®, Wave®, or Taw®) allow a more quantitative and objective analysis of the Web Content Accessibility Guidelines (WCAG).
 
2
Law 7/1985, of 2 April, regulating the Bases of the Local Regime (Bases del Régimen Local-articles 15, 25, and 26).
 
3
The cities of Bilbao and San Sebastian are not members of the Spanish Network of Smart Cities (Red Española de Ciudades Inteligentes or RECI). Yet we have included them in this study due to their significant level of smart initiatives (CGLU 2012; IDC 2012).
 
4
This is broken down into two categories (100,000–200,000 and 200,000–500,000 inhabitants), according to the classification of Spanish municipalities used by the Instituto Nacional de Estadística (INE).
 
Literature
go back to reference AMETIC. (2013). Smart cities 2012. Madrid: Ministerio de Industria.. AMETIC. (2013). Smart cities 2012. Madrid: Ministerio de Industria..
go back to reference Batlle, J., Abadal, E., & Blat, J. (2011). Benchmarking del e-gobierno local: Limitaciones de los métodos de evaluación comparativa. El Profesional de la Información, 20(3), 251–259.CrossRef Batlle, J., Abadal, E., & Blat, J. (2011). Benchmarking del e-gobierno local: Limitaciones de los métodos de evaluación comparativa. El Profesional de la Información, 20(3), 251–259.CrossRef
go back to reference Batty, M., Axhausen, K. W., Giannotti, F., Pozdnoukhov, A., Bazzani, A., Wachowicz, M., et al. (2012). Smart cities of the future. The European Physical Journal Special Topics, 214(1), 481–518.CrossRef Batty, M., Axhausen, K. W., Giannotti, F., Pozdnoukhov, A., Bazzani, A., Wachowicz, M., et al. (2012). Smart cities of the future. The European Physical Journal Special Topics, 214(1), 481–518.CrossRef
go back to reference Belissent, J. (2011). The core of a smart city must be smart governance. Cambridge: Forrester Research, Inc. Belissent, J. (2011). The core of a smart city must be smart governance. Cambridge: Forrester Research, Inc.
go back to reference Beynon-Davies, P., & Williams, M. D. (2003). Evaluating electronic local government in the UK. Journal of Information Technology, 18(2), 137–149.CrossRef Beynon-Davies, P., & Williams, M. D. (2003). Evaluating electronic local government in the UK. Journal of Information Technology, 18(2), 137–149.CrossRef
go back to reference Bouzas, R., & Mahou, X. (2013). The study of the functionality of government portals. A methodological proposal from the e-health. Gestión y Política Pública, temático, 261–308. Bouzas, R., & Mahou, X. (2013). The study of the functionality of government portals. A methodological proposal from the e-health. Gestión y Política Pública, temático, 261–308.
go back to reference Buckley, J. (2003). E-service quality and the public sector. Managing Service Quality, 13(6), 453–462.CrossRef Buckley, J. (2003). E-service quality and the public sector. Managing Service Quality, 13(6), 453–462.CrossRef
go back to reference Byun, D., & Gavin, F. (2011). Evaluating usability, user satisfaction and intention to revisit for successful e-government websites. Electronic Government (An International Journal), 8(1), 1–19CrossRef Byun, D., & Gavin, F. (2011). Evaluating usability, user satisfaction and intention to revisit for successful e-government websites. Electronic Government (An International Journal), 8(1), 1–19CrossRef
go back to reference Calzada, I. (2013). Critical social innovation in the smart city era for a city-regional European Horizon 2020. P3T, Journal of Public Policies and Territories, Social Innovation and Territory, 6, 1–20. Calzada, I. (2013). Critical social innovation in the smart city era for a city-regional European Horizon 2020. P3T, Journal of Public Policies and Territories, Social Innovation and Territory, 6, 1–20.
go back to reference Capgemini Consulting, & Fundación Orange. (2013). Estudio Comparativo 2013 de los Servicios Públicos online en 25 ayuntamientos españoles. Madrid: Capgemini Consulting & Fundación Orange. Capgemini Consulting, & Fundación Orange. (2013). Estudio Comparativo 2013 de los Servicios Públicos online en 25 ayuntamientos españoles. Madrid: Capgemini Consulting & Fundación Orange.
go back to reference Carrillo, E. (2002). Los gobiernos locales. In P. Román (coord) (Ed.), Sistema Político Español (pp. 315–338). Madrid: McGraw-Hill. Carrillo, E. (2002). Los gobiernos locales. In P. Román (coord) (Ed.), Sistema Político Español (pp. 315–338). Madrid: McGraw-Hill.
go back to reference Chen, D.-Y., Huang, T.-Y., & Hsiao, N. (2004). Citizen participation, e-government, and public management: A case of Taipeu city mayor’s e-mail box. International Symposium of Digital Divide and Digital Opportunity, February 20–21, Taipei (Taiwan), 1–20. Chen, D.-Y., Huang, T.-Y., & Hsiao, N. (2004). Citizen participation, e-government, and public management: A case of Taipeu city mayor’s e-mail box. International Symposium of Digital Divide and Digital Opportunity, February 20–21, Taipei (Taiwan), 1–20.
go back to reference Chourabi, H., Gil-García, J. R., Pardo, T. A., Nam, T., Melloili, S., Scholl, H. J., et al. (2012). Understanding smart cities: An integrative framework. 2012 45th Hawaii International Conference on System Sciences. Accessed 15 Jan 2014. doi:10.1109/HICSS.2012.615. Chourabi, H., Gil-García, J. R., Pardo, T. A., Nam, T., Melloili, S., Scholl, H. J., et al. (2012). Understanding smart cities: An integrative framework. 2012 45th Hawaii International Conference on System Sciences. Accessed 15 Jan 2014. doi:10.1109/HICSS.2012.615.
go back to reference Christmas, L. (2011). A new age of transparency and let the public know. British Journalism Review, 22(4), 20–22.CrossRef Christmas, L. (2011). A new age of transparency and let the public know. British Journalism Review, 22(4), 20–22.CrossRef
go back to reference Criado, J. I. (2012). Redes sociales y Open Government. Hacia unas Administraciones locales en red y abiertas. Revista Democracia y Gobierno Local, 18–19. Criado, J. I. (2012). Redes sociales y Open Government. Hacia unas Administraciones locales en red y abiertas. Revista Democracia y Gobierno Local, 18–19.
go back to reference Dhillon, G. S., Weerakkody, V., & Dwivedi, Y. K. (2008). Realising transformational stage e-government: A UK local authority perspective. Electronic Government (An International Journal), 5(2), 162–180.CrossRef Dhillon, G. S., Weerakkody, V., & Dwivedi, Y. K. (2008). Realising transformational stage e-government: A UK local authority perspective. Electronic Government (An International Journal), 5(2), 162–180.CrossRef
go back to reference Eschenfelder, K. R. (2004). Behind the web site: An inside look at the production of web-based textual government information. Government Information Quarterly, 21, 337–358.CrossRef Eschenfelder, K. R. (2004). Behind the web site: An inside look at the production of web-based textual government information. Government Information Quarterly, 21, 337–358.CrossRef
go back to reference European Unión. (2011). Cities of tomorrow. Challenges, visions, ways forward. Brussels: European Commission, Directorate General for Regional Policy. European Unión. (2011). Cities of tomorrow. Challenges, visions, ways forward. Brussels: European Commission, Directorate General for Regional Policy.
go back to reference Fernandez, A., Insfran, E., & Abrahão, S. (2011). Usability evaluation methods for the web: A systematic mapping study. Information and Software Technology, 53, 789–817.CrossRef Fernandez, A., Insfran, E., & Abrahão, S. (2011). Usability evaluation methods for the web: A systematic mapping study. Information and Software Technology, 53, 789–817.CrossRef
go back to reference Fernández, Y., Gutiérrez, C., & Fernández, J. M. (2011). E-gobierno en las entidades públicas: Conocimiento, utilidad y valoración de las páginas Web de los Ayuntamientos. Un caso de estudio. Auditoría Pública, 53, 109–119. Fernández, Y., Gutiérrez, C., & Fernández, J. M. (2011). E-gobierno en las entidades públicas: Conocimiento, utilidad y valoración de las páginas Web de los Ayuntamientos. Un caso de estudio. Auditoría Pública, 53, 109–119.
go back to reference Frewer, L. J., & Rowe, G. (2005). Evaluating public participation exercises: Strategic and practical issues. In C. Joanne (Ed.), Evaluating public participation in policy making (pp. 85–106). Paris: OECD. Frewer, L. J., & Rowe, G. (2005). Evaluating public participation exercises: Strategic and practical issues. In C. Joanne (Ed.), Evaluating public participation in policy making (pp. 85–106). Paris: OECD.
go back to reference Giffinger, R., Fertner, C., Kramar, H., Kalasek, R., Pichler-Milanović, N., & Meijers, E. (2007). Smart cities ranking of European medium-sized cities. Vienna: Centre of Regional Science, Vienna UT. Giffinger, R., Fertner, C., Kramar, H., Kalasek, R., Pichler-Milanović, N., & Meijers, E. (2007). Smart cities ranking of European medium-sized cities. Vienna: Centre of Regional Science, Vienna UT.
go back to reference Gil-Garcia, J. R., & Martinez-Moyano, I. (2007). Understanding the evolution of e-government: The influence of systems of rules on public sector dynamics. Gil-Garcia, J. R., & Martinez-Moyano, I. (2007). Understanding the evolution of e-government: The influence of systems of rules on public sector dynamics.
go back to reference Granić, A., Mitrović y, I., & Marangunić, N. (2011). Exploring the usability of web portals: A Croatian case study. International Journal of Information Management, 31, 339–349.CrossRef Granić, A., Mitrović y, I., & Marangunić, N. (2011). Exploring the usability of web portals: A Croatian case study. International Journal of Information Management, 31, 339–349.CrossRef
go back to reference Hassan, Y., Martín, F. J., & Iazza, G. (2004). Diseño Web Centrado en el Usuario: Usabilidad y Arquitectura de la Información. Hipertext.net. 2. Hassan, Y., Martín, F. J., & Iazza, G. (2004). Diseño Web Centrado en el Usuario: Usabilidad y Arquitectura de la Información. Hipertext.net. 2.
go back to reference Heeks, R., & Foster, C. (2013). Innovation and scaling of ICT for the bottom-of-the-pyramid. Journal of Information Technology. Accessed 15 Jan 2014. doi:10.1057/jit.2013.19. Heeks, R., & Foster, C. (2013). Innovation and scaling of ICT for the bottom-of-the-pyramid. Journal of Information Technology. Accessed 15 Jan 2014. doi:10.1057/jit.2013.19.
go back to reference Heeks, R., & Stanforth, C. (2007). Understanding e-government project trajectories from an actor-network perspective. European Journal of Information Systems, 16(2), 165–177. Accessed 15 Jan 2014. doi:10.1057/palgrave.ejis.3000676.CrossRef Heeks, R., & Stanforth, C. (2007). Understanding e-government project trajectories from an actor-network perspective. European Journal of Information Systems, 16(2), 165–177. Accessed 15 Jan 2014. doi:10.1057/palgrave.ejis.3000676.CrossRef
go back to reference Hemment, D., & Townsend, A. (2013). Here come the smart citizens. Manchester: FutureEverything. Hemment, D., & Townsend, A. (2013). Here come the smart citizens. Manchester: FutureEverything.
go back to reference Hüller, T. (2010). Playground or democratisation? New participatory procedures at the European Commission. Swiss Political Science Review, 16, 77–107.CrossRef Hüller, T. (2010). Playground or democratisation? New participatory procedures at the European Commission. Swiss Political Science Review, 16, 77–107.CrossRef
go back to reference Horst, M., Kuttschreuter, M., & Gutteling, J. M. (2007). Perceived usefulness, personal experiences, risk perception and trust as determinants of adoption of e-government services in The Netherlands. Computers in Human Behavior, 23(4), 1838–1852. Horst, M., Kuttschreuter, M., & Gutteling, J. M. (2007). Perceived usefulness, personal experiences, risk perception and trust as determinants of adoption of e-government services in The Netherlands. Computers in Human Behavior, 23(4), 1838–1852.
go back to reference Iasulaitis, S., & Pineda, C. (2013). Una administración pública transparente, participativa y responsable: el uso de las TICs. IV Congreso Internacional en Gobierno, Administración Pública y Políticas Públicas (GIGAPP-IUIOG-INAP), Madrid, 23–24 September, pp. 1–33. Iasulaitis, S., & Pineda, C. (2013). Una administración pública transparente, participativa y responsable: el uso de las TICs. IV Congreso Internacional en Gobierno, Administración Pública y Políticas Públicas (GIGAPP-IUIOG-INAP), Madrid, 23–24 September, pp. 1–33.
go back to reference Janssen, M., Charalabidi, Y., & Zuiderwijk, A. (2012). Benefits, adoption barriers and myths of open data and open government. Information Systems Management, 29(4), 258–268. Accessed 15 Jan 2014. doi:10.1080/10580530.2012.716740.CrossRef Janssen, M., Charalabidi, Y., & Zuiderwijk, A. (2012). Benefits, adoption barriers and myths of open data and open government. Information Systems Management, 29(4), 258–268. Accessed 15 Jan 2014. doi:10.1080/10580530.2012.716740.CrossRef
go back to reference Khan, G. F., Moon, J., Park, H. W., Swar, B., & Rho, J. J. (2010). A socio-technical perspective on e-government issues in developing countries: A scientometrics approach. Scientometrics, 1–20. Accessed 15 Jan 2014. doi:10.1007/s11192-010-0322-5. Khan, G. F., Moon, J., Park, H. W., Swar, B., & Rho, J. J. (2010). A socio-technical perspective on e-government issues in developing countries: A scientometrics approach. Scientometrics, 1–20. Accessed 15 Jan 2014. doi:10.1007/s11192-010-0322-5.
go back to reference Karkin, N. (2013). Herramientas Web 2.0 para la participación pública a través de los sitios de Internet del gobierno. Gestión y Política Pública, temático, 307–331. Karkin, N. (2013). Herramientas Web 2.0 para la participación pública a través de los sitios de Internet del gobierno. Gestión y Política Pública, temático, 307–331.
go back to reference Kelder, T. (2011). I love it when a plan comes together: Urban agendas in EU2020. Eixo Atlántico. Revista da Eurorrexión Galicia-Norte de Portugal, 18, 31–42. Kelder, T. (2011). I love it when a plan comes together: Urban agendas in EU2020. Eixo Atlántico. Revista da Eurorrexión Galicia-Norte de Portugal, 18, 31–42.
go back to reference Kingston, R. (2002). The role of e-government and public participation in the planning process. XVI AESOP Congress, Volos (Greece). July, 10–14 (2002), 1–14. Kingston, R. (2002). The role of e-government and public participation in the planning process. XVI AESOP Congress, Volos (Greece). July, 10–14 (2002), 1–14.
go back to reference Lips, M. (2012). E-Government is dead: Long live Public Administration 2.0. Information Polity, 17, 239–250. Lips, M. (2012). E-Government is dead: Long live Public Administration 2.0. Information Polity, 17, 239–250.
go back to reference Luna-Reyes, L. F., Hernández García, J. M., & Gil-García, R. (2009). Hacia un modelo de los determinantes de éxito de los portales de gobierno estatal en México. Gestión y Política Pública, XVIII(2), 307–340. Luna-Reyes, L. F., Hernández García, J. M., & Gil-García, R. (2009). Hacia un modelo de los determinantes de éxito de los portales de gobierno estatal en México. Gestión y Política Pública, XVIII(2), 307–340.
go back to reference McDermott, P. (2010). Building open government. Government Information Quarterly, 27(4), 401–413.CrossRef McDermott, P. (2010). Building open government. Government Information Quarterly, 27(4), 401–413.CrossRef
go back to reference Meijer, A. J., Curtin, D., & Hillebrandt, M. (2012). Open government: Connecting vision and voice. International Review of Administrative Sciences, 78(1), 10–29.CrossRef Meijer, A. J., Curtin, D., & Hillebrandt, M. (2012). Open government: Connecting vision and voice. International Review of Administrative Sciences, 78(1), 10–29.CrossRef
go back to reference Moro, G. (2005). Citizen’s evaluation of public participation. In OECD (Ed.), Evaluating public participation in policy making (pp. 109–126). Paris: OECD. Moro, G. (2005). Citizen’s evaluation of public participation. In OECD (Ed.), Evaluating public participation in policy making (pp. 109–126). Paris: OECD.
go back to reference Nam, T., & Pardo, T. A. (2011a). Conceptualizing smart city with dimension of technology, people, and institutions. The proceedings of the 12th annual international conference on digital government research, pp. 282–291. Nam, T., & Pardo, T. A. (2011a). Conceptualizing smart city with dimension of technology, people, and institutions. The proceedings of the 12th annual international conference on digital government research, pp. 282–291.
go back to reference Nam, T., & Pardo, T. A. (2011b). Smart city as urban innovation: Focusing on management, policy, and context. ICEGOV2011, September 26–28, Tallinn, Estonia, pp. 185–194. Nam, T., & Pardo, T. A. (2011b). Smart city as urban innovation: Focusing on management, policy, and context. ICEGOV2011, September 26–28, Tallinn, Estonia, pp. 185–194.
go back to reference Nielsen, J. (1994). Heuristic evaluation. In J. Nielsen & R. L. Mack. (Eds.), Usability inspection methods. New York: Wiley.CrossRef Nielsen, J. (1994). Heuristic evaluation. In J. Nielsen & R. L. Mack. (Eds.), Usability inspection methods. New York: Wiley.CrossRef
go back to reference OECD. (2003). Engaging citizens online for better policy making. Paris: OECD. OECD. (2003). Engaging citizens online for better policy making. Paris: OECD.
go back to reference Parrado, S. (2002). Sistemas administrativos comparados. Madrid: Tecnos y Universidat Pompeu Fabra. Parrado, S. (2002). Sistemas administrativos comparados. Madrid: Tecnos y Universidat Pompeu Fabra.
go back to reference Prensky, M. (2001). Digital natives, digital immigrants. On the Horizon, 9(5), 1–6. (MCB University Press).CrossRef Prensky, M. (2001). Digital natives, digital immigrants. On the Horizon, 9(5), 1–6. (MCB University Press).CrossRef
go back to reference Ramió, C. (2004). E-Administración y nuevos modelos de gestión pública: Una propuesta de decálogo normativo. Revista Vasca de Administración Pública, 70, 321–338. Ramió, C. (2004). E-Administración y nuevos modelos de gestión pública: Una propuesta de decálogo normativo. Revista Vasca de Administración Pública, 70, 321–338.
go back to reference Ramió, C. (2009). Evaluación de la innovación institucional y gestión de las administraciones locales. Eixo Atlántico. Revista da Eurorrexión Galicia-Norte de Portugal, 15, 21–52. Ramió, C. (2009). Evaluación de la innovación institucional y gestión de las administraciones locales. Eixo Atlántico. Revista da Eurorrexión Galicia-Norte de Portugal, 15, 21–52.
go back to reference Ramilo, M. C., & Fernández, R. (2012). Ciudadanía y Participación en la Sociedad de la Información y el Conocimiento. Working Papers GIGAPP-IUIOG 1–30. Ramilo, M. C., & Fernández, R. (2012). Ciudadanía y Participación en la Sociedad de la Información y el Conocimiento. Working Papers GIGAPP-IUIOG 1–30.
go back to reference Rhodes, R. A. W. (1997). Understanding governance. Policy networks, governance, reflexivity and accountability. Buckingham: Open University Press. Rhodes, R. A. W. (1997). Understanding governance. Policy networks, governance, reflexivity and accountability. Buckingham: Open University Press.
go back to reference Sandoval-Almazán, R., & Gil-García, J. R. (2012). Are government internet portals evolving towards more interaction, participation, and collaboration? Revisiting the rhetoric of e-government among municipalities. Government Information Quarterly, 29(1), 72–81.CrossRef Sandoval-Almazán, R., & Gil-García, J. R. (2012). Are government internet portals evolving towards more interaction, participation, and collaboration? Revisiting the rhetoric of e-government among municipalities. Government Information Quarterly, 29(1), 72–81.CrossRef
go back to reference Sassen, S. (2001). The global city: New York (2nd ed.). Princeton: Princeton University Press.CrossRef Sassen, S. (2001). The global city: New York (2nd ed.). Princeton: Princeton University Press.CrossRef
go back to reference Schaffers, H., Komnimos, N., Pallot, M., Trousse, B., Nilsson, M., & Oliveira, A. (2011). Smart cities and future internet: Towards cooperation frameworks for open innovation. In J. Domingue, et al. (Eds.), Future internet assembly (pp. 431–446). Berlin: Springer-Verlag.CrossRef Schaffers, H., Komnimos, N., Pallot, M., Trousse, B., Nilsson, M., & Oliveira, A. (2011). Smart cities and future internet: Towards cooperation frameworks for open innovation. In J. Domingue, et al. (Eds.), Future internet assembly (pp. 431–446). Berlin: Springer-Verlag.CrossRef
go back to reference Siddiqi, J., Akhgar, B., Gamble, T., & Zaefarian, G. (2006). A framework for increasing participation in e-Government. International Conference on e-Business, Enterprise Information Systems, e-Government & Outsourcing (EEE’06), pp. 1–7. Siddiqi, J., Akhgar, B., Gamble, T., & Zaefarian, G. (2006). A framework for increasing participation in e-Government. International Conference on e-Business, Enterprise Information Systems, e-Government & Outsourcing (EEE’06), pp. 1–7.
go back to reference SOCITM, & IDEA. (2002). Local e-government now: A worldwide view. London: SOCITM and IDEA. SOCITM, & IDEA. (2002). Local e-government now: A worldwide view. London: SOCITM and IDEA.
go back to reference Spyros, A., Kitsios, F., & Papadopoulos, T. (2010). New service development in e-government: Identifying critical success factors. Transforming Government: People, Process and Policy, 4(1), 95–118.CrossRef Spyros, A., Kitsios, F., & Papadopoulos, T. (2010). New service development in e-government: Identifying critical success factors. Transforming Government: People, Process and Policy, 4(1), 95–118.CrossRef
go back to reference Stephens, R. T. (2011). Web 2.0: Integration model with electronic commerce. In K. Malik & P. Choudhary (Eds.), Business organizations and collaborative web: Practices, strategies and patterns (pp. 18–30). Hershey: igi Global. Stephens, R. T. (2011). Web 2.0: Integration model with electronic commerce. In K. Malik & P. Choudhary (Eds.), Business organizations and collaborative web: Practices, strategies and patterns (pp. 18–30). Hershey: igi Global.
go back to reference Tan, C., Benbasat, I., & Cenfetelli, R. T. (2013). IT-mediated customer service content and delivery in electronic governments: An empirical investigation of the antecedents of service quality. Journal MIS Quarterly, 37(1), 77–109. Tan, C., Benbasat, I., & Cenfetelli, R. T. (2013). IT-mediated customer service content and delivery in electronic governments: An empirical investigation of the antecedents of service quality. Journal MIS Quarterly, 37(1), 77–109.
go back to reference Varela, E. 2011. Gobernanza urbana. Elementos de aprendizaje y estudios de casos. In M. Iglesias, M. Martí-Costa, J. Subirats, & M. Tomàs (Eds.), Políticas urbanas en España (pp. 363–386). Barcelona: Icaria. Varela, E. 2011. Gobernanza urbana. Elementos de aprendizaje y estudios de casos. In M. Iglesias, M. Martí-Costa, J. Subirats, & M. Tomàs (Eds.), Políticas urbanas en España (pp. 363–386). Barcelona: Icaria.
go back to reference Welle, D., DeJong, M., & Lentz, L. (2010). Usable guidelines for usable websites? An analysis of five e-government heuristics. Government Information Quarterly, 27, 254–263.CrossRef Welle, D., DeJong, M., & Lentz, L. (2010). Usable guidelines for usable websites? An analysis of five e-government heuristics. Government Information Quarterly, 27, 254–263.CrossRef
Metadata
Title
Innovation and Opportunities for Citizen Participation in Spanish Smart Cities
Authors
Xosé María Mahou-Lago
Enrique José Varela-Álvarez
Copyright Year
2016
DOI
https://doi.org/10.1007/978-3-319-17620-8_20