Intercompany Supply Chain Management Based on a Holistic E-Business Concept

This supply chain management case study shows how Hermes Schleifmittel GmbH & Co. has improved its intra- and intercompany supply chains as a result of a combined organizational and technological approach. The concept of the fractal company is the basis for the structural and organizational design. The change was enabled on the IT side by launching an integrative business information system in all production sites. The Hermes intra- and intercompany supply chain is described in accordance with the Supply Chain Open Reference (SCOR) model of the Supply Chain Council. It covers the customer relationships between the suppliers, the autonomous production sites of the Hermes group and the customers. The implementation of a holistic e-business concept enables an automation of standard business events that leads to increased efficiency by reducing throughput times and expenditure of human efforts.