Skip to main content
Disciplines
Automotive Business IT + Informatics Construction + Real Estate Electrical Engineering + Electronics Energy + Sustainability Insurance + Risk Finance + Banking Management + Leadership Marketing + Sales Mechanical Engineering + Materials
Events
DE
EN
Books
Journals
Topic Page
Marketing
Start single access now
Access for companies
EXTENDED SEARCH
Log in
Top
Eurasian Business Review
Published in: Eurasian Business Review 3/2018

12-07-2017 | Original Paper

Leader-member exchange and organizational citizenship behavior in hospitality industry: a study on effect of gender

Authors: Mehrdad Estiri, Nader Seyyed Amiri, Datis Khajeheian, Hamzeh Rayej

Published in: Eurasian Business Review | Issue 3/2018

Log in

Activate our intelligent search to find suitable subject content or patents.

search-config
loading …

Abstract

The relationship between leaders and followers regarding their gender is an important research issue in recent decades. Also the importance of effective leadership in hospitality organizations has been stressed widely in literature. This issue has drawn the attention of researchers towards the field of management, especially in women’s studies. Generally, various studies have shown that the leader–follower behavior based on gender-oriented variables, play an important role in fulfilling an organization’s objectives in hospitality organizations. This study was based on a preliminary sample, consisting of the members of public (government-owned) hospitality organizations. In emphasizing the moderating role of the gender variable, this study presumes these facts and examines the relation between the organizational citizenship behavior (OCB) and the leader-member exchange (LMX) in hospitality organizations. The results obtained indicate that the LMX and gender have a significant and positive effect on OCBs. However, the findings also indicate that gender plays no moderating role in the relationship between OCB and LMX in hospitality organizations.
previous article The journey towards open innovation: why do firms choose different routes?
next article Determinants of government efficiency: does information technology play a role?

Dont have a licence yet? Then find out more about our products and how to get one now:

Springer Professional "Wirtschaft"

Online-Abonnement

Mit Springer Professional "Wirtschaft" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 340 Zeitschriften

aus folgenden Fachgebieten:

  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Versicherung + Risiko




Jetzt Wissensvorsprung sichern!

inform now

Springer Professional "Wirtschaft+Technik"

Online-Abonnement

Mit Springer Professional "Wirtschaft+Technik" erhalten Sie Zugriff auf:

  • über 102.000 Bücher
  • über 537 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Maschinenbau + Werkstoffe
  • Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

inform now
Footnotes
1
EFA is a variable reduction technique which recognizes the number of latent constructs and the underlying factor structure of a set of variables. CFA offers the capability to concurrently test the unidimensionality of a set of empirical indicators that are comprised of both correlated and uncorrelated latent variables. CFA stricter and more objective interpretation of unidimensionality than does EFA (O'Leary-Kelly and Vokurka 1998).
 
Literature
Ahmad-Nia, S. (2002). Women’s work and health in Iran: A comparison of working and non-working mothers. Social Science a Medicine, 54, 753–765.CrossRef
Alexandra Beauregard, T. (2012). Perfectionism, self-efficacy and OCB: The moderating role of gender. Personnel Review, 41(5), 590–608.CrossRef
Allen, T., & Rush, M. (2001). The influence of rate gender on ratings of organizational citizenship behavior. Journal of Applied Social Psychology, 31(57), 2561–2587.CrossRef
Araslı, H., & Baradarani, S. (2014). Role of job satisfaction in the relationship of business excellence and OCB: Iranian hospitality industry. Procedia-Social and Behavioral Sciences, 109, 1406–1415.CrossRef
Bell, S. J., & Menguc, B. (2002). The employee-organization relationship, organizational citizenship behaviors, and superior service quality. Journal of Retailing, 78, 131–146.CrossRef
Bhal, K. T. (2006). LMX-citizenship behavior relationship: Justice as a mediator. Leadership & Organization Development Journal, 27(2), 106–117.CrossRef
Bilgin, N., Kuzey, C., Torlak, G., & Uyar, A. (2015). An investigation of antecedents of organizational citizenship behavior in the Turkish hospitality industry: A structural equation approach. International Journal of Culture, Tourism and Hospitality Research, 9(2), 200–222.CrossRef
Bommer, W. H., Miles, E. W., & Grover, S. L. (2003). Does one good turn deserve another? Coworker influences on employee citizenship. Journal of Organizational Behavior, 24(2), 181–196.CrossRef
Brownell, J. (2010). Leadership in the service of hospitality. Cornell Hospitality Quarterly, 51(3), 363–378.CrossRef
Castro, C. B., Armario, E. M., & Ruiz, D. M. (2004). The influence of employee organizational citizenship behavior on customer loyalty. International Journal of Service Industry Management, 15(1), 27–30.CrossRef
Chen, Z. X., Aryee, S., & Lee, C. (2005). Test of a mediation model of perceived organizational support. Journal of Vocational Behavior, 66(3), 457–470.CrossRef
Chiaburu, D. S., Oh, I. S., Berry, C. M., Li, N., & Gardner, R. G. (2011). The five-factor model of personality traits and organizational citizenship behaviors: A meta-analysis. Journal of Applied Psychology, 96(6), 1140.CrossRef
Chung-Herrera, B. G., Enz, C. A., & Lankau, M. J. (2003). Grooming future hospitality leaders: A competencies model. The Cornell Hotel and Restaurant Administration Quarterly, 44(3), 11–25.
Cohen-charash, Y., & Paul, E. S. (2001). The role of justice in organizations: A meta-analysis. Organizational Behavior and Human Decision Processes, 86(2), 278–321.CrossRef
Crawley, D., Maher, J., & Blake-Beard, S. (2015). She’s already busy: An exploratory study of women’s workplace attitudes as predictors of organizational citizenship behavior. Gender in Management: An International Journal, 30(4), 286–311.CrossRef
Dansereau, F., Graen, G. B., & Haga, W. (1975). A vertical dyad linkage approach to leadership in formal organizations. Organizational Behavior and Human Performance, 13, 46–78.CrossRef
Deluga, R. J. (1994). Supervisor trust building, leader-member exchange and organizational citizenship behavior. Journal of Occupational and Organizational Psychology, 67, 315–326.CrossRef
Dienesch, R. M., & Liden, R. C. (1986). Leader-member exchange model of leadership: A critique and further development. Academy of Management Review, 11, 618–634.CrossRef
Dyne, L. V., & Ang, S. (1998). Organizational citizenship behavior of contingent employees in Singapore. Academy of Management Journal, 41(6), 692–703.
Eagly, A. H. (1987). Sex differences in social behavior: A social-role interpretation. Hillsdale: Erlbaum.
Ehigie, B. O., & Otukoya, O. W. (2005). Antecedents of organizational citizenship behaviour in a government-owned enterprise in Nigeria. European Journal of Work and Organizational Psychology, 14(4), 389–399.CrossRef
Ehrhart, M. G., & Godfrey, E. G. (2003). The role of schemas in gender and organizational citizenship behavior research. In 18th annual conference for the society of industrial and organizational psychology, Orlando, FL.
Farh, J., Zhong, C., & Organ, D. W. (2004). Organizational citizenship behavior in the People’s Republic of China. Organization Science, 15(2), 241–253.CrossRef
Farrell, S. K., & Finkelstein, L. M. (2007). Organizational citizenship behavior and gender expectations and attributions for performance. North American Journal of Psychology, 9(1), 81–96.
Gradiner, M., & Tiggeman, M. (1999). Gender difference in leadership style, job stress and mental health in males- and female- dominated industries. Journal of Occupational and Organizational Psychology, 72(3), 301–315.CrossRef
Graen, G. B., Hui, C., & Taylor, E. A. (2006). Experience-based learning about LMX leadership and fairness in project teams: A dyadic directional approach. Academy of Management Learning & Education, 5(4), 448–460.CrossRef
Graen, G. B., & Uhl-Bien, M. (1995). Relationship-based approach to leadership: Development of leader-member exchange (LMX) theory of leadership over 25 years: Applying a multi-level multi-domain perspective. The Leadership Quarterly, 6(2), 219–247.CrossRef
Greenberg, J., & Baron, R. A. (2003). Behavior in organization. India: Prentice-Hall.
Hacket, R. D., Farh, J. L., Chen, Z., Wang, A. C., and Cheng, B. (2008). Transformational leadership and OCB: A test of a moderated mediated model.
Harris, K., & Kacmar, M. (2006). Too much of a good thing: The curvilinear effect of leader-member exchange on stress. The Journal of Social Psychology, 146(10), 65–84.CrossRef
Heilman, M. E. (2005). Same behavior, different consequences: Reactions to men’s and women’s altruistic citizenship behavior. Journal of Applied Psychology, 90, 431–441.CrossRef
Hui, C., Law, K. S., & Chen, Z. X. (1999). A structural equation model of the effects of negative affectivity, leader-member exchange, and perceived job mobility on in-role and extra-role performance: A Chinese case. Organizational Behavior and Human Decision Processes, 77, 3–21.CrossRef
Kidder, D. L. (2002). The influence of gender on the performance of organizational citizenship behaviors. Journal of Management, 25, 629–648.CrossRef
Kidder, D. L., & McLean Parks, J. (2001). The good soldier: Who is s(he)? Journal of Organizational Behavior, 22, 939–959.CrossRef
Konovsky, M. A., & Pugh, S. D. (1994). Citizenship behavior and social exchange. Academy of Management Journal, 37(3), 656–669.
Lambert, E. (2003). The impact of organizational justice on correctional stalf. Journal of Criminal Justice, 31, 155–168.CrossRef
Lee, T. W., Mitchell, T. R., Sablynski, C. J., Burton, J. P., & Holtom, B. C. (2004). The effects of job embeddedness on organizational citizenship, job performance, volitional absences, and voluntary turnover. Academy of Management Journal, 47(5), 711–722.
Leow, K. L., & Khong, K. W. (2015). Organizational commitment: The study of organizational justice and leader-member exchange (LMX) among auditors in Malaysia. International Journal of Business and Information 4(2), 161–198.
LePine, J. A., & Van Dyne, L. (1998). Predicting voice behavior in work groups. Journal of Applied Psychology, 83, 853–868.CrossRef
Liden, R. C., & Maslyn, J. M. (1998). ulti-dimensionality of leader-member exchange: An empirical assessment through scale development. Journal of Management, 24, 43–72.
Lievens, F., & Anseel, F. (2004). Confirmatory factor analysis and invariance of an organizational citizenship behavior measure across samples in a Dutch-speaking context. Journal of Occupational and Organizational Psychology, 77, 299–306.CrossRef
Lin, C. P. (2008). Examination of gender differences in modeling OCBs and their antecedents in business organizations in Taiwan. Journal Bussiness Psychoogy, 22, 261–273.CrossRef
Lo, M. C., Ramayah, T., & Kueh, S. H. (2006). An investigation of leader member exchange effects on organizational citizenship behavior in malysia. Journal of Business and Management, 12(1), 5–23.
Lovell, S. E., Kahn, A. S., Anton, J., Davidson, A., Dowling, E., Post, D., et al. (1998). Does gender affect the link between organizational citizenship behavior and performance evaluation? Sex Roles, 41, 469–478.CrossRef
MacKenzie, S. B., Podsakoff, P. M., & Fetter, R. (1991). OCB and objective productivity as determinants of managerial evaluations of salespersons’ performance. Organizational Behavior and Human Decision Processes, 50, 123–150.CrossRef
MacKenzie, S. B., Posdakoff, P. M., & Ahearne, M. (1998). Some possible antecedents and consequences of in-role and extra-role salesperson performance. Journal of Marketing, 62(July), 87–98.CrossRef
Moorman, R. H., Blakely, G. L., & Niehaff, B. P. (1998). Does perceived organizational support mediate the relationship between procedural justice and organizational citizenship behavior. Academy of Management Journal, 41(3), 351–357.CrossRef
Netemeyer, R., Boles, T. S., Mckee, D. O., & McMurrian, R. (1997). An investigation into the antecedents of organizational citizenship behaviors in a personal selling context. Journal of Marketing, 61, 85–98.CrossRef
Norris, W. C., & Levy, P. E. (2004). The mediating role of effective commitment in the relation of the feedback environment to work outcomes. Journal of Vocational of Behavior, 65(1), 351–365.CrossRef
O’Leary-Kelly, S. W., & Vokurka, R. J. (1998). The empirical assessment of construct validity. Journal of Operations Management, 16(4), 387–405.CrossRef
Organ, D. W. (1988). Organizational citizenship behavior: The good soldier syndrome. Lexington: Lexington Books.
Organ, D. W., & Ryan, K. (1995). A meta-analytic review of attitudinal and dispositional predictors of organizational citizenship behavior. Personnel Psychology, 48, 775–802.CrossRef
Piercy, Nigel F., Nikala, Lane, & Cravens, David W. (2002). A gender perspective on salesperson organizational citizenship behavior, sales manager control strategy and sales unit effectiveness. Women in Management Review, 17(7/8), 373–391.CrossRef
Podsakoff, P. M., & MacKenzie, S. B. (1997). The impact of organizational citizenship behavior on organizational performance: A review and suggestions for future research. Human Performance, 10, 133–155.CrossRef
Podsakoff, P. M., MacKenzie, S. B., & Bommer, W. H. (1996). Transformational leader behaviors and substitutes for leadership as determinants of employee satisfaction, commitment, trust, and organizational citizenship behaviors”. Journal of Management, 22, 59–298.
Podsakoff, P. M., MacKenzie, S. B., Paine, J. B., & Bachrach, D. G. (2000). Organizational citizenship behaviors: A critical review of the theoretical and empirical literature and suggestions for future research. Journal of Management, 26, 513–563.CrossRef
Popescu, A. M., Deaconu, A., & Popescu, T. (2014). The impact of gender difference at romanian small and medium enterprises (SME) management level, analyzed by organizational citizenship behavior (OCB) lens. Procedia Economics and Finance, 8, 563–569.CrossRef
Robbins, S. P. (2001). Organizational behavior. Upper Saddle River: Prentice-Hall.
Slatten, T., & Mehmetoglu, M. (2015). The effects of transformational leadership and perceived creativity on innovation behavior in the hospitality industry. Journal of Human Resources in Hospitality & Tourism, 14(2), 195–219.CrossRef
Sosik, J. J. (2005). The role of personal values in the charismatic leadership of corporate managers: A model and preliminary field study. The Leadership Quarterly, 16, 221–244.CrossRef
Tepper, B. J., & Taylor, E. C. (2003). relationship among supervisors’ and subordinates’ procedural justice perceptions and organizational citizenship behaviors. Academy of Management Journal, 46(1), 97–105.
Tracey, J. B., & Hinkin, T. R. (1994). Transformational leaders in the hospitality industry. The Cornell Hotel and Restaurant Administration Quarterly, 35(2), 18–24.CrossRef
Wang, H., Law, K. S., Hackett, R., Wang, D., & Chen, Z. X. (2005). Leader-member exchange as a mediator of the relationship between transformational leadership and followers’ performance and organizational citizenship behavior. Academy of Management Journal, 48(3), 420–432.CrossRef
Wang, C. J., Tsai, H. T., & Tsai, M. T. (2014). Linking transformational leadership and employee creativity in the hospitality industry: The influences of creative role identity, creative self-efficacy, and job complexity. Tourism Management, 40, 79–89.CrossRef
Wayne, S. J., & Green, S. A. (1993). The effects of leader-member exchange on employee citizenship and impression management behavior. Human Relations, 46(12), 1431–1440.CrossRef
Williams, L. J., & Anderson, S. E. (1991). Job satisfaction and organizational commitment as predictors of organizational citizenship and in-role behaviors. Journal of Management., 17(3), 601–617.CrossRef
Wolfe Morrison, E. (1994). Role definitions and organizational citizenship behavior: The importance of the employee’s perspective. Academy of Management Journal, 37, 1543–1567.
Yoon, M. H., & Suh, J. (2003). Organizational citizenship behaviors and service quality as external effectiveness of contact employees. Journal of Business Research, 56, 597–611.CrossRef
Yoonkyeong, N. (2003). Contextual influences on women’s identities and leadership styles. Asian Journal of Women Studies, 9(4), 69–92.CrossRef
Metadata
Title
Leader-member exchange and organizational citizenship behavior in hospitality industry: a study on effect of gender
Authors
Mehrdad Estiri
Nader Seyyed Amiri
Datis Khajeheian
Hamzeh Rayej
Publication date
12-07-2017
Publisher
Springer International Publishing
Published in
Eurasian Business Review / Issue 3/2018
Print ISSN: 1309-4297
Electronic ISSN: 2147-4281
DOI
https://doi.org/10.1007/s40821-017-0083-7

Other articles of this Issue 3/2018

Eurasian Business Review 3/2018 Go to the issue

Original Paper

Export-led growth in the UAE: multivariate causality between primary exports, manufactured exports and economic growth

Original Paper

Determinants of government efficiency: does information technology play a role?

Original Paper

The association between competition power in markets and tax avoidance: evidence from Tehran stock exchange

Publisher Correction

Publisher Correction: Export-led growth in the UAE: multivariate causality between primary exports, manufactured exports and economic growth

Original Paper

The journey towards open innovation: why do firms choose different routes?

Original Paper

Environmental regulation and eco-innovation: the Porter hypothesis refined