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2023 | OriginalPaper | Chapter

Maneuver and Parameter Interventions in Automated Driving to Enhance User Satisfaction: A Kano Method Application

Authors : Lorenz Steckhan, Wolfgang Spiessl, Klaus Bengler

Published in: HCI International 2023 – Late Breaking Papers

Publisher: Springer Nature Switzerland

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Abstract

This paper investigates participants’ perceptions and preferences regarding different cooperative intervention features for automated driving with level 2 driving automation. The experiment conducted involved 40 participants. A Kano questionnaire and a semi-standardized interview were employed to collect participants’ feedback on features for interventions in different maneuvers (e.g., initiating a lane change) and parameter settings (e.g., changing target speed). The results revealed a positive influence of most features on user satisfaction. Certain features were rated as essential requirements, while others were perceived as exciting additions. The response distributions show a high variance, indicating the existence of multiple user groups with different needs. The interviews conducted subsequently to the experiment provide qualitative insights, emphasizing the significance of implementation and the varying relevance between different maneuver and parameter interventions regarding satisfaction. The findings contribute to the design of experience-oriented human-machine interfaces (HMIs) in automated driving, highlighting the importance of cooperative features. The results can be used to prioritize the integration of distinct features. Future research should consider larger and more diverse samples to further enhance generalizability.

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Title: Maneuver and Parameter Interventions in Automated Driving to Enhance User Satisfaction: A Kano Method Application
Authors: Lorenz Steckhan
Wolfgang Spiessl
Klaus Bengler
Publisher: Springer Nature Switzerland
Book: HCI International 2023 – Late Breaking Papers
Print ISBN: 978-3-031-48046-1

Electronic ISBN: 978-3-031-48047-8

Copyright Year: 2023
DOI: https://doi.org/10.1007/978-3-031-48047-8_26